My Dacia Stepway
Added: 29th of August 2017
Brand new on 30 March 2017. It wasn't long before I noticed the Shut Lines between the Bonnet and the Wings. Both wings varied from 3.5mm gap at the windscreen end to 7mm at the front. It went into the body shop to be corrected but they could not correct them, "it was a factory build problem" (Morocco). I continued driving the car for a couple more weeks, when the weather got quite warm for the beginning of the summer. I turned the air conditioning on, I noticed the cabin vents weren't blowing cool air. I raced down to the dealer, it was checked in they reported it was a fault in the 'Fan Box' that was not diverting the air flow to the cabin vents, that was on 09/06/2017 and there it still lies 82 days later waiting for a 'Fan Box'. The 'Fan Box' is not a spare part? and is not available (although there are plenty at the assembly line in Morocco). I have now (29/08/2017) been informed by RENAULT there will not be a Fan Box available until December ish.. WHAT!!. Meantime my NEW car is languishing in a damp compound, with the dashboard in bits in the foot well of the car. Up to now the discussions I have had with RENAULT have not been conducive with a les a fare attitude from customer service. They are paying for a hire car as the should, but they have told me "they don't have too". So in the last 5 months I have covered 300 miles in my NEW car. The last RENAULT associated car I will ever purchase.