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Why join the AA?
- Our expert patrols fix 8 out of 10 cars at the roadside2
- We have more dedicated patrols than any other UK breakdown service
- Track your AA patrol with our
unique breakdown app - Get great discounts on AA services such as battery fitting and tyres
- Save up to 20% on food and drink
at Moto service areas3 - We're a Which? recommended provider for breakdown services
Breakdown cover reviews
Find out what our members are saying about our breakdown services:
“The AA man arrived at the time promised in my call for help and was friendly, helpful and helped to save a family day out from disaster.” — Michael, Devon
About our patrols
Join the UK's largest breakdown organisation today
* The free MOT and car wash offer is available to new customers purchasing any option in addition to roadside assistance.
The free MOT is valid for 1 Class 4 MOT test at National Tyres and Autocare (standard rate: £54.85) and must be redeemed within 13 months of purchase. The vehicle presented for testing must be registered at the same address as the breakdown cover and customers will be required to show their membership card in order to claim the offer. Failure to comply may result in the customer being charged for any MOT completed. Any work required to pass the MOT is not included in the offer.
Eligible customers will also receive 6 car wash vouchers for use at participating IMO/ARC car wash centres. Each voucher is valid for one 'Wash 3' service (standard rate: £5) that includes a hand pre-wash, wheel wash, 8 brush soft wash, dry and under car wash. The vouchers must be presented upon arrival at the IMO/ARC car wash centre and are valid until 31 October 2015. Defaced, illegible, damaged or photocopied vouchers will not be accepted. The vouchers cannot be used with any other promotion and their use is subject to the availability of the car wash facility and the terms and conditions of IMO/ARC.
We'll write to you with details on how to claim your free MOT and car wash vouchers after a validation period of 28 days from the cover purchase date. The offer ends 22 April 2015 and is not available to customers living in Northern Ireland or to those arriving from 'cashback' websites such as Quidco, TopCashback, Asperity or Greasy Palm. No cash equivalent or alternative offer is available and the AA reserves the right to withdraw or alter this promotion without prior notice at any time.
1 Source: Y&R BrandAsset™ Valuator April 2014. The AA came first in a survey of over 3000 people in the UK, ahead of the Post Office and Boots (charities excluded).
2 Source: AA Case Repair Rate September 2013 – August 2014
3 AA members can save up to 20% on food and drink at over 50 Moto service areas across the UK. For more information see Moto terms and conditions.
Which? is an independent consumer research group that has named us as a recommended breakdown provider.
Defaqto is an independent financial research company that has awarded AA breakdown services a 5-star rating.
AA Breakdown Cover is arranged by Automobile Association Insurance Services Limited. Registered office: Fanum House, Basing View, Basingstoke, Hampshire RG21 4EA. Registered in England and Wales number 2414212.
Automobile Association Insurance Services Limited is authorised and regulated by the Financial Conduct Authority (FCA). You can check their register or call the FCA on 0800 111 6768.
The AA app
The AA app provides live updates on traffic and roadworks, and there are extra features for breakdown members.
Help when you've broken down
- Report your breakdown via the app and we’ll have your exact location, so we can reach you faster
- Track the patrol who’s coming to your rescue, so you'll know when we're going to arrive
- A virtual membership card, for extra convenience
Extra features for Gold and Silver members
- Find parking spaces with My Parking
- Find the cheapest fuel with My Fuel Prices
- Check what a dashboard light means with the Warning Lights guide
Get the iPhone app
Get the Android app
Existing breakdown customers
Here are some useful numbers if you've broken down or need to speak to someone.
Broken down?
For breakdown assistance in the UK call 0800 88 77 66 or 0121 275 3746.
If you have Breakdown Repair Cover (parts and garage cover) and your vehicle needs parts and/or garage labour, please see How to make a claim or call our claims helpline on 0844 579 0042.
Mon–Fri 9am–6pm, Saturdays 9am–1pm
Had an accident?
For free advice following a road-traffic accident call the AA Accident Assist team on 0800 048 2678
Change or renew your breakdown cover
We'll write to you well in advance of your renewal, but if you'd like to talk to someone about renewing or changing your cover now, call:
0843 316 4444 or 0161 332 1789
Mon–Fri 8am–8pm, Saturday 9am–5pm
If you'd like to amend your parts and garage cover (Breakdown Repair Cover) then call: 0800 587 5856
Mon–Fri 8am–8pm, Saturday 9am–5pm
Benefits of being a member
Find details of all discounts and offers, along with exclusive events, competitions and features.
In addition, we’ve introduced AA Silver and Gold Membership upgrades for loyal AA Breakdown members that provide access to a range of free breakdown cover enhancements.
Policy documents
The breakdown cover policy documents set out the terms and conditions of the contracts that make up AA Membership, AA Roadside One Person One Vehicle Cover and AA Breakdown Repair Cover (parts and garage cover). They are split into two parts:
- the policy
- the membership arrangement and administration contract
AA Membership
The current version below applies to new members from 1 September 2013 and renewing members from 1 October 2013:
AA Membership policy document – September 2013 (PDF)
If you're an existing member who bought your breakdown cover on or before 31 August 2013, please see Terms and conditions for existing members.
AA Breakdown Repair Cover
The current version below applies to new members who have bought Breakdown Repair Cover on or after 1 September 2013:
AA Breakdown Repair Cover policy document – September 2013 (PDF)
If you're an existing member who bought or renewed your Breakdown Repair Cover between 22 October 2012 and 31 August 2013, please see:
AA Breakdown Repair Cover policy document – October 2012 (PDF)
To view PDFs you'll need Adobe® Reader®
Frequently asked questions
All you need to know about AA Breakdown Cover
About AA Breakdown Cover
How does the AA compare with other breakdown organisations?
As the UK's largest breakdown organisation, we fix more breakdowns by the roadside than anyone else. There's no charge for labour at the roadside and 95% of our members would recommend us to friends. As a member you're also entitled to AA Rewards, which could save you more than the cost of your membership.
What are the chances of you repairing my car at the roadside?
We're able to help over 3.5 million people a year. We fix 4 out of 5 cars at the roadside using unique on-board computers to help diagnose faults when you've broken down.
Will you come out if I'm the passenger rather than the driver?
Yes, with AA Breakdown Cover you're always covered as a driver or a passenger. If you've got Personal membership (cover for you) this applies for any vehicle. With Vehicle membership (cover for your car), you're covered in the vehicle you registered when you bought your breakdown cover.
How many times can I break down?
You can call us out five times in one membership year (seven times with Joint membership or eight with Family membership) without incurring any call-out charges.
How quickly can you reach me?
If you break down, we've got the latest satellite technology to help find the shortest route to get to you. We also give priority to people in vulnerable situations. If you download our app we can locate you by using your mobile phone's GPS signal.
What's Silver and Gold membership?
These are membership upgrades that provide breakdown cover enhancements to our loyal breakdown members. Please see Silver and Gold membership for more information.
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Buying breakdown cover
How soon will I be covered if I apply online?
Your Roadside Assistance begins immediately after your online application has been successfully processed. If you provide your email address we'll email you confirmation of your cover. Your documents and membership card(s) will be posted to you within 28 days. Please note: Home Start, Relay and Stay Mobile benefits only start 24 hours after your membership begins. Breakdown Repair Cover (parts and garage cover) begins 14 days after your cover has started.
Can I buy AA Breakdown Cover as a present for someone else?
Yes you can, as long as you know their name and address. Please see Breakdown cover gift membership for more information.
Is my online payment secure?
Yes. We use the highest form of encryption generally available to make sure your payment is safe. Our secure-server software scrambles all the details you input before they are sent, so that only we can understand them.
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Existing breakdown customers
I've broken down but haven't received my membership card yet. What should I do?
Don't worry, just call us on 0800 887766 if you break down. If you bought your breakdown cover online, please remember to quote the membership number that was emailed to you at the time.
Can I change the way I pay for AA Breakdown Cover?
Yes. We provide a choice of easy payment methods. When you renew you can choose to set up a direct debit or a continuous payment by credit or debit card. These options will save you time in the future as we'll renew your cover automatically at the end of the year. You can also make a one-off payment with either a credit or debit card when renewing. We accept Visa and MasterCard. Alternatively, you can pay for your cover monthly directly from your bank account. Just call us on 0844 316 4444.
Can I make changes to my breakdown cover?
Yes. If you'd like to talk to someone about changing your cover, please call us on 0843 316 4444 or 0161 332 1789.
How do I complain about AA products or services?
If you're unhappy with our service for any reason, we really want to hear from you. Please see the information on what you need to do next.
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Renewing your cover
How can I renew my breakdown cover?
We'll send you a renewal invitation up to 10 weeks before your cover is due to expire. This will include details of your renewal, based on your existing level of cover, and the various ways to renew. If you're not already paying on a continuous credit card or annual direct debit basis, you can choose a payment method to suit you. You'll soon be able to renew your cover online, but until then call us on 0844 316 4444.
Will I keep my existing membership number when I renew my breakdown cover?
Yes, your membership number will stay the same even if you've made changes to your cover.
Back to topEmergency breakdown number
0800 88 77 66
Renew, change or cancel cover
0843 316 44 44
Sales line
0800 085 2721
Breakdown products
