How can I pay?
There are 3 ways to do this – annually by card or direct debit, or monthly by direct debit.
If you pay annually, you’ll pay up front for a fixed 12-month policy and the overall price for a year will be lower than 12 monthly payments. There’s no refund if you cancel after your 14-day cooling-off period though. Your policy will automatically renew each year unless it's cancelled.
If you pay monthly, your account will be debited every month until your policy is cancelled. This gives you the convenience of paying per month, together with the flexibility of being able to cancel your cover at any time. After the 14-day cooling-off period, you'll just need to give us 30 days' notice.
We only offer continuous payment options online. However, if you want to make a one-off payment for a year of cover, call us on 0800 085 2721.
Is my online payment secure?
Yes – we use the highest form of encryption available, to make sure your payment is safe.
Our secure-server software scrambles all the details you enter before they’re sent, so that only we can understand them.
Can I change my level of cover after I've bought it?
We'll write to you well in advance of your renewal, but if you'd like to talk to someone about renewing or changing your cover now, call us on 0343 316 4444.
Lines are open 8am to 6pm, Monday to Friday; 9am to 5pm, Saturday.
Can I buy breakdown cover for someone else?
If you want to arrange personal cover for someone else, call us on 0800 085 2721. However, if you want to cover a specific vehicle you can buy vehicle cover online.
What if I'm an NHS worker?
As a thank you for the tireless work and commitment, we're giving NHS workes 50% off breakdown cover during the coronavirus situation.