Help and support for personal customers

How can we help you?

Scam text message

We're aware of a text message claiming to be from the AA stating "we were unable to confirm your account details" and providing a false URL to confirm details. This is not from the AA.

Anybody who has received the message is strongly advised to delete it without clicking the link. Smishing / phishing texts can also be forwarded to 7726 and the network provider will block that number.

If you have already entered your details, contact your bank and follow their advice. If you entered a password, it’s also a good idea to change your password on any accounts using the same one. Always use a different password (with letters, numbers and symbols) for different accounts.

An update about coronavirus (COVID-19)
Our breakdown line is still open 24/7 and we're prioritising emergency calls. You may be able to check your details and manage your account online.

You might have a longer wait on the phone, but we’re working hard to keep service levels as high as possible while looking after our people.

Find out how we're responding to the situation.

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Broken down? Report it via our app

It's the quickest way to tell us where you are and what's wrong with the car. You can even use the app to get updates and track your patrol's arrival.
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