Help and support for personal customers

How can we help you?

An update about coronavirus (COVID-19)

Due to the situation, we have fewer staff available to answer your calls. We’ve changed our customer service hours to 8am to 6pm, Monday to Friday; 9am to 5pm, Saturday so we can make sure we're there for you when you need us.

Our breakdown line is still open 24/7 and we're prioritising emergency calls. You may be able to check your details and manage your account online.

You might have a longer wait on the phone, but we’re working hard to keep service levels as high as possible while looking after our people.

Find out how we're responding to the situation.

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Broken down? Report it via our app

It's the quickest way to tell us where you are and what's wrong with the car. You can even use the app to get updates and track your patrol's arrival.
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