CONTACT US FOR HOME INSURANCE
Home insurance
Tick off your home insurance task using our easy online solutions – or find the best contact option for you.
Introducing our new AI assistant
With added AI features, our digital assistant can help you answer your home insurance questions - or get you through to a human if your query is more complex.
Get a quote online
See our latest deals and get an instant quote.
Still need help?
Call for a home insurance quote: 0330 053 0063
Opening hours:
Monday - Friday - 8am to 7pm
Saturday - 9am to 5pm
Sunday - Closed
Bank holidays - 9am to 5pmLandline calls cost standard UK rate. Calls from mobiles vary.
Change online
To change your home address, you'll need to give us a call - but you can update your name and number online:
Use chat
To change your details or ask about your home insurance.
Still need help?
Call: 0370 606 1617
Opening hours:
Monday - Friday - 8am to 7pm
Saturday - 9am to 5pm
Sunday - Closed
Bank holidays - 9am to 5pmLandline calls cost standard UK rate. Calls from mobiles vary.
Use chat
To speak to us about renewing your home insurance. If you want to make a payment, you'll need to call us instead of using chat.
Still need help?
Call: 0370 606 1617
Opening hours:
Monday - Friday - 8am to 7pm
Saturday - 9am to 5pm
Sunday - Closed
Bank holidays - 9am to 5pmLandline calls cost standard UK rate. Calls from mobiles vary.
Use chat
To speak to us about your options.
Still need help?
Call: 0370 606 1617
Opening hours:
Monday - Friday - 8am to 7pm
Saturday - 9am to 5pm
Sunday - Closed
Bank holidays - 9am to 5pmLandline calls cost standard UK rate. Calls from mobiles vary.
Make a claim
You'll find the right phone number to call to start a claim on your Statement of Insurance. You can find this document by logging in to your account.
Still need help?
Call to make a home insurance claim: 0370 606 1617
Opening hours:
Monday to Friday - 8am to 7pm
Saturday - 9am to 5pm
Sunday - Closed
Bank holidays - 9am to 5pmLandline calls cost standard UK rate. Calls from mobiles vary.
If you've already made a claim and want an update, you can contact the company handling your claim.
AA-underwritten policies
Call: 0330 102 8795
Opening hours:
Monday to Friday - 8:30am to 5pm
Saturdays - Closed
Sundays - Closed
Bank holidays - Closed
Landline calls cost standard UK rate. Calls from mobiles vary.
Other underwriters
You can find your underwriter's phone number in the 'If you need us' section on the back of the letter that came with your policy documents.
If you have an online account, you can log in here to get to your documents.
Home Emergency Cover (HEC) helpline
If you have our Home Emergency Cover optional extra.
Open 24/7
Calls are free of charge.
Home Emergency Response (HER) helpline
For Home Insurance Plus customers.
0800 316 3983Open 24/7
Calls are free of charge.
Use chat
To ask a general question or speak to us about your home insurance.
Still need help?
Call: 0370 533 2211
Opening hours:
Monday - Friday - 8am to 7pm
Saturday - 9am to 5pm
Sunday - Closed
Bank holidays - 9am to 5pmLandline calls cost standard UK rate. Calls from mobiles vary.
Still looking for an answer?
Our AI assistant is here to help if you have any other questions, or get you through to the team if you need to speak to someone.
Other options
It's OK when you've got the AA app in your pocket
- See your cover and membership details at a glance
- Make a claim with Accident Assist – whoever you're insured by
- Report a breakdown quickly and track when your patrol will arrive
