Complaints

Please use our customer form to tell us about a new complaint. Or if you prefer, you can email, write or call us about your concern.

• [email protected]


• Customer Solutions, The AA, Park Square, Birdhall Lane, Cheadle SK3 0XN


• 0344 209 0556

If you're getting in touch about a new complaint, we'll need your membership or reference number. If it's about an existing complaint, please quote your complaint case number.

Please use our customer form to tell us about a new complaint. Or if you prefer, you can email, write or call us about your concern.

• [email protected]


• Customer Solutions, The Automobile Association, Park Square, Birdhall Lane, Cheadle SK3 0XN


• 0344 209 0556

If you're getting in touch about a new complaint, we'll need your membership or reference number. If it's about an existing complaint, please quote your complaint case number.

Please use our customer form to tell us about a new complaint. Or if you prefer, you can email, write or call us about your concern.

• [email protected]


• Customer Services, AA Driving School, 17th Floor, Capital Tower, Greyfriars Road, Cardiff CF10 3AG

Please use our customer form to tell us about a new complaint. Or if you prefer, you can email, write or call us about your concern for the products below.

Savings

For current savings accounts, provided by NatWest Boxed, you can contact us online, by email or phone:

• Chat to us online by logging in to your account from here


• [email protected]


• +44 808 502 2414

Savings accounts taken out between 2016 and 2023, previously provided by Bank of Ireland UK

• For an ISA
  0333 220 5069 (Monday to Friday 9am to 7pm, Saturday 9am to 1pm. Closed bank holidays.)


• For a Member or Easy Saver
  0345 266 0001 (Monday to Friday 8am to 8pm, Saturday 9am to 5pm)

Loans

For current loans, provided by NatWest Boxed, you can contact us online, by email or phone:

• Chat to us online by logging in to your account from here


• [email protected]


• +44 808 502 2414

Loans taken out between 2016 and 2023, previously provided by Bank of Ireland UK

• [email protected]

Loans taken out between 2009 and 2015

• Loans provided by Co-operative Bank between August 2009 and November 2013, write to:
  Co-operative Bank, PO Box 101, 1 Balloon Street, Manchester M60 4EP


• Loans taken out between December 2013 and October 2015, write to:
  Creation Consumer Finance Ltd, Chadwick House, Blenheim Court, Solihull B91 2A

In your letter, please include your name and address at the time of taking out the loan out, plus your Loan Agreement Number.

Credit cards

• 0345 600 5606 (Monday to Friday 8am to 8pm, Saturday 9am to 5pm)

Mortgages

• 0800 953 0025 (Monday to Friday 9am to 5pm)


• [email protected]

Please use our customer form to tell us about a new complaint. Or if you prefer, you can email or write to us about your concern.

• [email protected]


• Customer Experience, AA DriveTech, Level 3, Plant, Basing View, Basingstoke RG21 4HG

Please use our customer form to tell us about a new complaint. Or if you prefer, you can email, write or call us about your concern.

• [email protected]


• Customer Solutions, The AA, Park Square, Birdhall Lane, Cheadle SK3 0XN


• 0344 209 0556

If you're getting in touch about a new complaint, we'll need your membership or reference number. If it's about an existing complaint, please quote your complaint case number.

We'll acknowledge your complaint within 5 working days. If things do take a little longer, we'll respond fully within 8 weeks, or explain our position and tell you how long a full response will take.

If you're still unhappy with our final response, or if we've not given you a final response within 8 weeks of your complaint, you may be entitled to refer your complaint to the Financial Ombudsman Service for help and advice. This only applies to certain AA products, so please check the terms and conditions or policy document for details, or talk to us.

For non-regulated services, you may be entitled to refer to an Alternative Dispute Resolution (ADR) provider.

We've subscribed to ADR mediation with the National Conciliation Service (NCS) which you can access – free of charge – provided you do so within 12 months of the date of your correspondence.

You can contact the NCS through their website. Or, you can:

• Email: [email protected]
• Write: National Conciliation Service, PO Box 6562, Rugby, CV21 9QP

A dispute relating to goods or services sold online can also be submitted to the European Commission Online Dispute Resolution website.