Provided by Bank of Ireland UK.
A Savings account exclusively for AA Members* with a rate of 1.00% gross/AER variable
AER: AER stands for Annual Equivalent Rate and illustrates what the interest rate would be if interest was paid and compounded once each year.
Gross: Gross rates are variable and do not take into account deductions of income tax.
Linked Account: A UK bank or building society current account in your name(s) that we link to your savings account. All deposits must be made from this account, and all withdrawals will be sent back to it.
Your savings are protected
Your eligible deposits with Bank of Ireland (UK) plc are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK’s deposit guarantee scheme. This limit is applied to the total of any deposits you have with the following: Bank of Ireland UK, Post Office Money, and savings accounts under the AA Savings brand provided by Bank of Ireland UK. Any total deposits you hold above the £85,000 limit between these brands are unlikely to be covered.
How do I reset my log in details?
If you have forgotten your 6 Digits Security Number, or locked yourself out of your accounts, please call us and we will send you a new 6 Digit Security Number by post. This may take a few days to arrive in the post.
If you have forgotten your User ID please call us and we will re-confirm over the phone.
How do I change my 6 Digit Security Number?
Log in and select 'Manage your details' from the menu.
From here you can change your 6 Digit Security Number. When choosing a new 6 Digit Security Number we recommend you:
- Memorise it and don't write it down
- Don't tell anyone else what it is
- Don't make it easy to guess, for example, your date of birth
What is a linked account?
To keep your money safe we will link all your AA savings to one UK Bank or Building Society account in your name(s).
All deposits must be made from this account. We are unable to accept deposits from any other account.
All withdrawals will be sent back to this account
You can, of course, make internal transfers between your AA savings accounts.
How do I change my linked account?
Log in and select 'Manage your details' from the menu.
From here you can change your linked account.
For your security, when you change your linked account, your new linked account will not be available for withdrawals for a short while (we'll tell you the exact date when you make the request). In the meanwhile you will be able to continue sending deposits from, and making withdrawals to, your existing linked account.
How do I pay money in?
Payments from your linked account
You will need your AA savings account number and sort code to hand.
Simply use the internet/telephone banking service of the bank/building society that you hold your linked account with and set up a payment to your AA savings account.
You can choose to make both one-off payments and set up a regular payment by standing order.
You can make internal transfers between your AA savings accounts (excluding AA ISA products) at any time.
Simply log in, choose the account you wish to make the internal transfer from and select 'Transfer between AA accounts'.
How do I make a withdrawal?
Simply log in, choose the account you wish to make the withdrawal from and select 'Withdraw to linked account'.
When will withdrawals reach my linked account?
This will depend on the amount of the withdrawal and when you ask us.
Up to £99,999.99 - if you ask to take money out before 5pm on a business day it will reach your linked account the following business day. If you ask between 5pm and midnight, it will take two business days. Please note: there is a daily limit of up to £50,000 if you make a withdrawal over the phone.
£100,000 or over - we use CHAPS for large payments. If we hear from you before 2pm on a business day it will reach you linked account on the same business day. After 2pm, it will arrive on the following business day. Please check your bank or building society accepts CHAPS payment before you ask to move £100,000 or more to your nominated account.
How do I close my account?
Simply log in, choose the account you wish to close. Select either 'Withdraw to linked account' or 'Transfer between AA accounts' depending on whether you would like the closing balance to be sent to your linked account or another AA savings account.
Instead of entering a withdrawal amount on this page simply tick the 'Close this account' tickbox.
How do I update my personal details?
It is important we hold up-to-date and correct personal details for you.
To update them please log in and select 'Manage your details'
Can a representative manage my account for me?
We can accept an Enduring Power of Attorney or a Property and Financial Affairs Lasting Power of Attorney registered with the Court of Protection. This provides the authority for your representative to open and manage accounts on your behalf. We can't provide any advice about this so please contact your legal adviser. We will not normally accept any other form of third party authority.
Both the donor and representatives will be subject to our standard account opening checks. We will also need to see an original or certified copy of the Enduring Power of Attorney or Property and Financial Affairs Lasting Power of Attorney document.
For more information please call us.
How do I notify the passing of an account holder?
We need the personal representative of the deceased account holder to write to us and provide a certified copy of the death certificate.
How do I make a complaint?
If you have a complaint, you may contact Customer Care at: AA Customer Care, PO Box 3191, Bristol, BS1 9HY.
If you are still unhappy you can write to the Financial Ombudsman Service. Making a complaint will not affect your legal rights. You can contact them by:
Writing to: The Financial Ombudsman Service, Exchange Tower, London E14 9SR
Calling: 0800 023 4567 (calls to this number are now free on mobile phone and landlines)
Need some help?
Lines open: Monday-Friday, 8am-8pm, Saturdays, 9am-5pm and Bank Holidays, 10am-5pm.
Calls cost no more than calls to geographic numbers (01 or 02). Calls from landlines and mobiles are included in free call packages. Calls may be monitored for training and compliance purposes.
Rates correct as at 6th April 2017.
Bank of Ireland (UK) plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Bank of Ireland UK is a trading name of Bank of Ireland (UK) plc which is registered in England & Wales (No. 07022885), Bow Bells House, 1 Bread Street, London, EC4M 9BE. Bank of Ireland UKs Financial Services Register Number is 512956. You can check this on the Financial Services Register by visiting the website https://register.fca.org.uk/ or by contacting the Financial Conduct Authority on 0800 111 6768.