Family breakdown cover

No, personal breakdown cover only covers the individual named on the policy. For family coverage, you need to get a family breakdown cover policy, which covers up to 3 people you live with.

No, you cannot use another family member’s breakdown cover if you are not named on their policy. Each member must be covered under the policy to receive assistance. For comprehensive coverage, consider a family breakdown cover policy that covers the people you live with. 

Yes, you can add your child to your AA membership. With family breakdown cover, you can include children that live at the same address as you, as well as those who live away from home during term time. This means they’ll be covered in any vehicle they’re in, even if they're just a passenger in someone else's car. This cover also applies to young children who aren’t old enough to drive. If you're a Silver member, your children aged 17 and under are covered at no additional cost.

Yes, you can add a non-family member to your breakdown cover. Family breakdown cover is designed to be flexible, allowing you to include additional members who live at the same address, regardless of their relationship to you. This means you can add friends, housemates, or other non-family members to your policy. 

Once they’re registered on the membership they will become a member. They will be able to log into the app where they can access their membership card and details. They will need to confirm membership number and confirm their home address to receive service. 

Learner drivers can be covered under family breakdown cover, if they’re included in the policy. This means that if they experience a breakdown while practicing their driving, they'll get assistance.

Unfortunately, if the person is not on your policy, then they won’t be covered.

You can call us out to a breakdown as many times as you need to each year, as long as it’s not a recurring problem with your vehicle (repeat call-outs for the same fault within 28 days will not be covered). 

Yes, your family members will be covered even if they break down in someone else's car. The cover applies to any vehicle they are driving or traveling in. Your family is protected no matter whose vehicle they are in. 

Call our free helpline on 0330 053 0460

If you need information in large print, audio or Braille, just ask – you can email our customer services team at [email protected], or let us know when you call our helpline.

If you’ve broken down, you can text us on 07860 027 999

To use the Next Generation Texting Service (NGTS – formerly known as Text Relay), just add 18001 at the start of any of our numbers.

If your current situation is affecting how you manage your finances and you require additional help or support, call us on 0330 053 0460

If you require any additional adjustments (e.g. documents in large print, audio or Braille) or you need us to tailor our service to your specific requirements in the event of a breakdown, call us on 0330 053 0460

Textphone users can prefix this number with 18001

Follow these four steps if you break down:

1 – Make sure you’re in a safe place. Move your vehicle off the road if possible, or pull up onto the hard shoulder if you’re on the motorway.

2 – Stay well away from moving traffic – it’s usually safest to get out of your car (using the doors facing away from passing traffic) and wait behind a barrier.

3 – Put your hazard warning lights on and wear a reflective jacket, if you have one.

4 – Once you’re safe, give us a call. We’ll come and rescue you, even if you’re not a member yet.

If you’re already with us, you can also report a breakdown and pinpoint your location using our app. It's the fastest way to ask us for help and track our arrival.

Find out more on what to do if your car breaks down

If you’ve got vehicle cover, change your vehicle details as soon as you can.

With single, joint or family personal cover, you'll only need to change your vehicle details if you have Commercial Use or Parts and Garage Cover added to your policy.

It's simple to change your vehicle details online, and we’ll check that your new vehicle is eligible (terms and conditions apply).

We'll help with breakdowns that happen from 24 hours after you’ve updated us.

If you have Tyre Cover, you’ll only be able to claim for tyre repairs or replacements after the first 7 days. 

If you have Parts and Garage Cover, you’ll only be able to claim for new faults that occur after the first 14 days.