Accident Assist

If you have an accident, call us first on 0800 048 2678

We’ll take care of everything

Shield

Hassle-free, 24/7 claims service

Quality

Quality care for you and your vehicle

Your side

Independent service that’s on your side

What is Accident Assist?

Accident Assist is a complimentary 24/7 accident claims service for all our Members.

We'll handle your insurance claim – at no additional cost – no matter which company insures you. We're on your side, acting on your behalf, independently of your insurer.

  • We’ll liaise with insurers on your behalf.
  • We’ll arrange accident recovery if your vehicle isn’t driveable.
  • We won’t charge you an excess if you’re not at fault for the accident.
  • We’ll arrange your repair with our trusted, AA-approved accident repairers. They’ll use the latest technology and fit vehicle manufacturer genuine parts.
  • We’ll keep you moving with a courtesy or hire vehicle of a similar size to your own for as long as the repair takes.
  • Whether you’re at the side of the road or you’ve been able to drive home, we can help.
  • We'll provide personal injury support to you and any passengers.

Why call Accident Assist to handle your insurance claim instead of your insurer?

AA Accident Assist
Most insurers ¹

Repairs using vehicle manufacturer genuine parts

Yes

No

AA-approved repairers using the latest technology

Yes

No

Vehicle manufacturer warranty protected by using genuine parts ²

Yes

No

AA recovery if your carʼs undriveable ³

Yes

No

Repairer guarantee on the quality of the repair ⁴

Lifetime guarantee

3 years +

No policy excess to pay if youʼre not at fault

Yes

?

A hire car within 2 hours if yours isnʼt safe to drive ⁵

Yes

?

Save our number to your mobile

0800 048 2678

Calls are free. Lines open 24/7, 365 days a year.

Call now

Does AA breakdown cover include accidents?

Being a Member with breakdown cover means you have access to Accident Assist – our free car accident service. We can provide claims assistance and vehicle recovery for accidents where you weren’t at fault.

Does the AA cover accident recovery?

We’ll recover your car and can arrange repairs or a replacement hire vehicle, at our discretion, in an accident that wasn't your fault.

If you do have a car accident, remember to write down as many details as possible, including the name and address of any people involved, details of the other vehicles, and anyone who may have seen it happen.

Do I need car insurance if I have Accident Assist?

Accident Assist doesn’t replace your motor insurance policy, isn’t a substitute for your legal requirement for your vehicle to be insured and doesn’t cover your liabilities to others.

Good to know

1. Information based on insurer policy wordings and available insurer information online as at 15 July 2021.

2. If a non-genuine part is fitted and subsequently fails, this is not covered by your vehicle manufacturer warranty.

3. At very busy times we may use a specially appointed third-party partner agent.

4. The repairing AA-approved bodyshop will provide a lifetime workmanship guarantee for the repair quality carried out on your vehicle for as long as you are the registered keeper.

5. Time promise applies to normal working hours of 8am to 8pm, Monday to Friday.

Excludes any accidents occurring outside England, Scotland or Wales.

See the AA breakdown terms and conditions for further information.