We'll handle everything. From your first call until you're back on the road
We’ll get you and your vehicle wherever you need to be
Accident Assist
Make us your number 1 call after an accident
Don't worry – we've got this. Call us first on 0800 048 2678 and we'll look after everything.
What is Accident Assist?
We'll help you every step of the way after a car accident. If the accident wasn't your fault, our specialist staff can arrange recovery, help organise repairs, vehicle hire or personal injury assistance.
- We’ll send a fully trained Patrol to recover your vehicle to our nearest approved garage and arrange a temporary replacement.
- We'll organise repairs at one of our approved garages, with a 3 year guarantee. As well as a hire car if needed.
- We liaise with insurers on your behalf. Saving you the hassle and possibly multiple calls.
- We’re on your side – acting on your behalf, independently of the insurer.
If you're involved in an accident, our expert Accident Assist team will help you with every step. From the moment you call to being back on the road in a fully-repaired car. Our helpline is available for Members 24/7 to give support with any potential claim.
We're here whenever you need us
You can call our team all year round, day or night. Keep our number handy and we'll be there anytime you need us.
- We have a UK-based centre of excellence, specially trained to handle accidents.
- You won't get any out of hours auto-responses,
- We provide expert help and advice when you need it most.
Our recovery team work round the clock to ensure we're always there when you need us. Call us first on 0800 048 2678 and we'll handle everything.
Getting you on your way
You won't be left stranded. We’ll get you and your car wherever you need to be.
- We’ll take your vehicle to our nearest approved garage, so you know your vehicle is in good hands.
- If your vehicle isn’t safe to drive we’ll arrange a replacement vehicle in as little as 2 hours.
- We’ll make sure you’re right where you need to be – whether that’s back home or to a safe place.
See what our customers are saying
From start to finish the service I received even in these troubled times was superb. I was contacted immediately and efficiently with a sympathetic and friendly attitude.
June 2020
It was a very straightforward process and the person I spoke to was able to answer my questions and send help straight away.
December 2019
When I phoned the AA to help me regarding the accident, everyone that I spoke to on that day were amazing. I can't thank them enough.
December 2019
Good to know
- We’ll recover your car and can arrange repairs or a replacement hire vehicle, at our discretion, in an accident that wasn't your fault.
- If you do have an accident, remember to write down as many details as possible, including the name and address of any people involved, details of the other vehicles and any anyone who may have seen it happen.
- Accident Assist doesn’t replace your motor insurance policy, isn’t a substitute for your legal requirement for your vehicle to be insured and doesn’t cover your liabilities to others.
- Excludes any accidents occurring outside England, Scotland or Wales.
- See the AA Breakdown terms and conditions for further information.