Accident Assist

If you have an accident, call us first on 0800 048 2678

We’ll take care of everything

Shield

Hassle-free, 24/7 claims service

Quality

Quality care for you and your vehicle

Your side

Independent service that’s on your side

What is Accident Assist?

Accident Assist is a complimentary 24/7 accident claims service for all our Members.

We'll handle your insurance claim – at no additional cost – no matter which company insures you. We're on your side, acting on your behalf, independently of your insurer.

  • We’ll liaise with insurers on your behalf.
  • We’ll arrange accident recovery if your vehicle isn’t driveable.
  • We won’t charge you an excess if you’re not at fault for the accident.
  • We’ll arrange your repair with our trusted, AA-approved accident repairers. They’ll use the latest technology and fit vehicle manufacturer genuine parts.
  • We’ll keep you moving with a courtesy or hire vehicle of a similar size to your own for as long as the repair takes.
  • Whether you’re at the side of the road or you’ve been able to drive home, we can help.
  • We'll provide personal injury support to you and any passengers.

Accident Assist explained in 60 seconds

Watch our short video to learn about our hassle-free, 24/7 car accident claims service, which includes recovery, repair, a courtesy or hire car, and talking to your insurer.

Accident Assist explained video

Why call Accident Assist to handle your insurance claim instead of your insurer?

AA Accident Assist
Most insurers ¹

Repairs using vehicle manufacturer genuine parts

Yes

No

AA-approved repairers using the latest technology

Yes

No

Vehicle manufacturer warranty protected by using genuine parts ²

Yes

No

AA recovery if your carʼs undriveable ³

Yes

No

Repairer guarantee on the quality of the repair ⁴

Lifetime guarantee

3 years +

No policy excess to pay if youʼre not at fault

Yes

?

A hire car within 2 hours if yours isnʼt safe to drive ⁵

Yes

?

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0800 048 2678

Calls are free. Lines open 24/7, 365 days a year.

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Does AA breakdown cover include Accident Assist?

Yes, being a Member with breakdown cover means you have access to Accident Assist – our complementary accident claims service. Simply call us first after an accident and we'll do the rest.

Does the AA cover accident recovery?

We’ll recover your car, and we can arrange repairs and a replacement hire vehicle. This is a complementary service when AA Accident Assist handles your insurance claim on your behalf and your vehicle is repaired at an AA-approved accident repairer.

Do I need car insurance if I have Accident Assist?

Accident Assist works alongside your car insurance policy. It doesn't replace it, and it isn't a substitute for your legal requirement for your vehicle to be insured and doesn’t cover your liabilities to others.

Can you help with damaged glass?
Yes, we can help with the repair or replacement of any damaged glass. There’s no cost, except the policy excess that’s payable on your insurance policy, and it won’t affect your No Claims Discount.
Good to know

1. Information based on insurer policy wordings and available insurer information online as at 4 January 2022.

2. If a non-genuine part is fitted and subsequently fails, this is not covered by your vehicle manufacturer warranty.

3. At very busy times we may use a specially appointed third-party partner agent.

4. The repairing AA-approved bodyshop will provide a lifetime workmanship guarantee for the repair quality carried out on your vehicle for as long as you are the registered keeper.

5. Time promise applies to normal working hours of 8am to 8pm, Monday to Friday. A hire car of the same or similar size and specification to your own car will be provided after a non-fault accident. A small courtesy car is provided by the repairer if you were at fault, subject to availability.

Excludes any accidents occurring outside England, Scotland or Wales.

See the AA breakdown terms and conditions for further information.