About our van insurance
The administration of my van insurance is now provided by Autonet Insurance Services Limited. Who are they?
Autonet Insurance Services Limited is a specialist motor and van insurance broker based in the UK.*
How will my policy cover be affected by this change in administration?
Your policy cover is unaffected by this change, and it will continue until the renewal date with Autonet Insurance Services Limited.
What service fees will apply to my policy?
Fees for servicing your policy remain unaltered.
I have an outstanding claim. Who do I contact now?
Your ongoing claim will continue to be dealt with, and you can call 0333 3000 580 to discuss the claim.
I need to report a new claim, who do I contact?
For a new claim, please call our dedicated claims helpline 0800 953 7537.
I currently pay for my policy by Direct Debit. What will happen to my monthly payments?
Your payments will continue to be collected from your bank account under the existing Direct Debit agreement.
It's vital that you continue to make these payments to ensure your cover remains in force.
What if I want to change my insurance?
If you want to make a change to your current policy, please call us on 0330 343 8635.
I recently began a van insurance policy with the AA, and was required to supply proof of my no-claims discount or
other supporting documentation. Who do I contact?
Please email your documentation to [email protected]
* Please note, if you're currently insured with Mulsanne Insurance Company, then Complete Cover Group will administer your van insurance policy. You can contact them on on 0344 557 0006.