Once you’ve reported a breakdown on the app, a mechanic will be with you as soon as they can (the average time it takes them to get to you and your vehicle is just under an hour). We’ll also send you live text updates so you can follow our progress, and you’ll be able to track your patrol on the map 15 minutes before they arrive*. Occasionally, if one of our mechanics isn’t free, we’ll send out a third party patrol to get you back on the road. If this happens, you won’t be able to follow them on the map but you’ll still get text updates.
* Subject to network coverage and AA Patrol attendance.