Report a breakdown
Tell us about your problem and track your rescue
Get the most out of your membership
Yes – just register for your account today. It's the handy way to manage your membership:
We'll write to you in plenty of good time before your renewal. But, if you'd like to talk to someone about renewing or changing your cover now, just call us:
Lines are open Monday to Friday 8am to 8pm, Saturdays 9am to 5pm.
You can also call this number if you want to add cover or you want to make additional changes.
When you renew, you can choose to set up a direct debit or a continuous payment by credit or debit card. This will save you time in the future, as we'll renew your cover automatically at the end of the year. Your Membership number will stay the same.
If you prefer, you can renew with a one-off credit or debit card payment – we accept Visa and MasterCard.
Or, you can pay for your cover monthly directly from your bank account instead.
Received a special offer to upgrade your cover online? Visit Boost your breakdown to claim it.
Got a question about your vehicle – such as what a warning light means, or how to maintain your car?
No problem. Call our vehicle helpline – we'll talk you through everything.
Lines are open 8am to 6pm, 7 days a week.
If you need to make a complaint, here's how to get in touch:
Email us on [email protected]
Write to us: Member Relations, The Automobile Association, Lambert House, Stockport Road, Cheadle, Cheshire SK8 2DY.
Our Disability Helpline provides information about helping you drive in the UK and overseas. You can register your needs, which will help us tailor our breakdown services to you.
For instance, if you're a wheelchair user with Roadside Assistance plus National Recovery, you might need our Onward Mobility Network of accessible vehicles. You'll be able to travel in comfort and safety if we're taking your vehicle home.
If you need information is large print, audio or Braille, just ask - you can email our customer services team at [email protected] or call our free helpline on 0800 26 20 50.
If you've broken down, you can text us on
You can also use the Next Generation Texting Service (NGTS – formerly known as Text Relay) by prefixing any of our numbers with 18001.
You can enjoy instant access to deals and discounts, including:
And, when you renew your breakdown cover, you’ll unlock a range of additional, exclusive benefits.
Normally if you've broken down, you'd just quote your Membership number so we can get help out to you. But if you don’t have this to hand, your name and address, plus an alternative form of ID (to show the attending patrol) will do.
If your card is lost or has been stolen, call us immediate for a replacement on
Head to our Car Genie page for help, info and advice. You'll also find FAQs and the phone number for our expert Car Genie team.
Don't have it yet? You can buy Car Genie through that link, too.
We no longer sell Basic Breakdown Cover.
If you already hold Basic Breakdown Cover with us, your policy is unaffected and you can find your terms and conditions below:
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