Have a general query about your cover which you can't manage online?
Fill out our online form with your question and we'll reply to you by email.
Got a question about your vehicle – such as what a warning light means, or how to maintain your car?
No problem. Call our vehicle helpline – we'll talk you through everything.
0370 142 0002
Lines are open 7am to 6.30pm, Monday to Friday, and 9am to 6pm, Saturday and Sunday.
If you need to make a complaint, here's how to get in touch:
Email our breakdown team: [email protected]
0845 607 6727
I'm a Blue Badge holder – how can register my needs and get more information?
Our Disability Helpline provides information about helping you drive in the UK and overseas. You can register your needs, which will help us tailor our breakdown services to you.
For instance, if you're a wheelchair user with Roadside Assistance plus National Recovery, you might need our Onward Mobility Network of accessible vehicles. You'll be able to travel in comfort and safety if we're taking your vehicle home.
If you need information is large print, audio or Braille, just ask - you can email our customer services team at [email protected] or call our free helpline on 0800 26 20 50.
If you've broken down, you can text us on
07860 027 999
You can also use the Next Generation Texting Service (NGTS – formerly known as Text Relay) by prefixing any of our numbers with 18001.