Manage your AA loan

We'll take your first repayment one month after you get your loan. You'll find the exact date on your welcome letter. If your repayment day is on a bank holiday or weekend, we'll take the repayment on the next business day instead.

We'll take your loan repayments each month by Direct Debit from the account you've chosen. You'll find the repayment amount and the number of payments in your Loan Agreement.

Before signing the Loan Agreement, make sure you can make the monthly repayments. You should also check that you have enough money in your account.

If you want to change the account you use for your repayments, contact us by phone.

Yes. To change your repayment date, contact us by phone and tell us which day of the month is best for you. You can only change your repayment date once each year.

If you miss a loan repayment, we'll try to take the payment again within one week.

If you're struggling to make repayments for any reason, we're here to help. Contact us by phone to discuss your options.

If you're struggling to keep up with your loan repayments for any reason, we're here to help. Contact us by phone to discuss your options.

Or there are various organisations that can provide free, confidential and impartial advice. See the Other help and guidance section for more information.

If you're already in touch with an organisation that's giving you financial advice, we can deal with them directly if you'd prefer. Please let us know.

No, an AA Loan doesn't come with a payment break option.

If you need to update your personal details, contact us by phone.

Yes, you can pay off all or part of your loan anytime. We call it an Early Settlement. Read more about Early Settlements here.

If you want an Early Settlement, you may be charged up to 58 days' interest.

To pay off your entire loan, you'll need to ask for an Early Settlement quote by contacting us by phone. Or write to AA Loans, PO Box 248, Sheffield S98 1QF.

To make a partial Early Settlement, call us to make a debit card payment. When you make this extra repayment, we'll reduce the length of your Loan Agreement unless you ask us not to.

To get the outstanding balance of your loan, contact us by phone.

We can provide documentation in Braille, large print or audio. If you need documentation in any of these formats, contact us by phone. Or write to AA Loans, PO Box 248, Sheffield S98 1QF.

No, you can't add extra money to an existing loan.

We want to make sure managing your finances is as simple as possible. Our guides can help in everyday matters, or when things aren’t going quite as you planned.

Managing your money

Money worries

Bereavement

Redundancy

Caring for others

Divorce and separation

Or you can get in touch with us.

You can't use an AA Loan to invest in or trade in cryptocurrencies or other high-risk investments.

This is because the value of cryptocurrencies or stocks and shares can rise or fall. Which means you could lose some, or all, of your money.

The market for cryptocurrencies is available 24/7. This access could negatively impact anyone struggling with a compulsion like gambling. To get free advice and support for gambling or trading compulsion, visit GamCare.

Are you worried about someone tricking or forcing you into taking out a loan?

With some fraud scams people may ask you to take out a loan for them or for an investment opportunity.

To protect yourself from this kind of fraud, you can find advice from the Government and UK Finance on the Take Five website.

Or if you feel like you’re being pressured, coerced or manipulated into taking out a loan, MoneyHelper has impartial advice for you.

Remember, only apply for a loan for your own use.

You're responsible for any loan taken out in your name, even if you give the money to another person.