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Existing customers
Help to manage your existing AA Loan
Recent applications (taken out after November 2015)
For general enquires or if you are experiencing problems please call us on 0345 266 0124.
Lines are open Monday to Saturday 8am to 8pm and 9am to 5pm Sunday.
AA Loans (taken out between October 2015 - December 2013)
For general enquiries please call 0345 241 1308.
Lines open Monday to Friday 8.30am to 8pm, Saturday 9am to 6pm, Sunday 10am to 4pm.
Calls may be recorded. Calls charged at basic rate. The number provided may be included as part of any inclusive call minutes provided by your phone operator.
Alternatively you can Manage your loan online or write to us at:
Creation Consumer Finance Ltd
Chadwick House
Blenheim Court
Solihull
B91 2AA
AA Loans provided by Co-operative Bank (taken out between November 2013 - August 2009)
For general enquiries please call 03457 212 212.
Lines open Monday to Friday 8am to 9pm, Saturday 9am to 6pm, Sunday 9am to 6pm
Or write to us at:
Partnerships Governance
Co-operative Bank
2nd Floor
Miller Street
Manchester
M60 0AL
If you are experiencing financial difficulties call 0800 028 8696 or visit www.co-operativebank.co.uk.
AA Loans (taken out before 31st July 2009)
For general enquiries or if you are experiencing financial difficulties please call 0345 606 1651.
Lines open Monday to Friday 8am to 10pm, Saturday 8.30am to 6pm, Sunday 9.30am to 6.30pm
Or write to us at:
Halifax Bank
PO Box 548
Leeds
West Yorkshire
LS1 1WU
Make a payment
If you’ve missed a payment, it’s easy to catch up. Just pop in your details and loan agreement number – you can find this on the email we sent you. You’ll be able to pay straight away using our secure payment page.