Manage your loan

Existing customers

Help if you've a query about your AA Loan

Recent applications – taken out from November 2015

For general enquires or if you've a problem, call us on:

0345 266 0124

Lines are open Monday to Saturday 8am to 8pm, Sunday 9am to 5pm.


If you're in arrears and can't make your contractual payments, please call:

0800 032 8180

Lines are open Monday to Friday 8am to 8pm, Saturday 9am to 1:30pm.

AA Loans – taken out between December 2013 and October 2015

For general enquiries, call us on:

0345 241 1308

Lines are open Monday to Friday 8:30am to 8pm, Saturday 9am to 6pm, Sunday 10am to 4pm.

Calls may be recorded.

Alternatively you can manage your loan online or write to us at:

Creation Consumer Finance Ltd
Chadwick House
Blenheim Court
Solihull B91 2AA

AA Loans provided by Co-operative Bank – taken out between August 2009 and November 2013

For general enquiries, call us on:

03457 212 212

Lines are open Monday to Friday 8am to 9pm, Saturday 9am to 6pm, Sunday 9am to 6pm.

Or write to us at:

Partnerships Governance
Co-operative Bank
2nd Floor
Miller Street
Manchester M60 0AL

If you're having financial difficulties call 0800 028 8696 or visit co-operativebank.co.uk.

AA Loans – taken out before August 2009

For general enquiries or if you have financial difficulties, call us on:

0345 606 1651

Lines open Monday to Friday 8am to 10pm, Saturday 8:30am to 6pm, Sunday 9:30am to 6:30pm.

Or write to us at:

Halifax Bank
PO Box 548
Leeds LS1 1WU

Already have an AA personal loan?

If you've made 12 payments or paid at least 50% of your loan, and have a good credit history, apply online for additional borrowing

Provided by the Bank of Ireland UK. AA Financial Services Limited is a credit broker and not a lender.