Got an AA loan provided by NatWest Boxed?
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AA loans
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FAQs and important information
FAQs, help and support for AA loans provided by NatWest Boxed
You can find help, support and useful information about your loan here.
Your personal information
We take your privacy seriously, and want to be clear about how we use your personal information.
You can find all the relevant details in these privacy notices:
They explain:
- The types of personal information we collect
- How we use your personal information
- Who we share your personal information with
- Your personal information rights
Important information for loans previously provided by Bank of Ireland UK
For loans taken out on or before 5 December 2023, your account has now been sold. Your loan has been transferred to either Antelope Loans or Link Financial Outsourcing Ltd as of 17 May 2025.
You should have received a letter from Bank of Ireland UK telling you who your account has been transferred to.
To contact Antelope Loans about your loan call them on 02920 858793.
To contact Link Financial Outsourcing Ltd about your loan call them on 0330 135 5254.
Please read these FAQs below about the sale of the loans.
Loans taken out between 2009 and 2015
Please use the addresses below to get in touch with these previous providers of AA Loans. They'll need your name and address at the time of taking out your loan, and your Loan Agreement Number.
Loans taken out between December 2013 and October 2015
Creation Consumer Finance Ltd
Chadwick House
Blenheim Court
Solihull
B91 2AA
Loans provided by CoOperative Bank between August 2009 and November 2013
Co-Operative Bank
BO Box 101
1 Balloon Street
Manchester
M60 4EP
AA Financial Services Limited is authorised and regulated by the Financial Conduct Authority, reference number 727859. Registered office: Level 3, Plant, Basing View, Basingstoke, Hampshire, England, RG21 4HG. Registered in England and Wales number 912211.
National Westminster Bank plc is registered in England and Wales number 929027. Registered office: 250 Bishopsgate, London, EC2M 4AA. Financial Services Firm Reference Number 121878. National Westminster Bank plc is authorised by the Prudential Regulation Authority, and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
The AA is a trademark of The AA Group and AA branded companies, and is used with permission under brand licence to National Westminster Bank plc.