Manage your loan
Existing customers
Help if you've a query about your AA Loan
Recent applications – taken out from November 2015
For general enquires or if you have a problem, call us on:
0345 266 0124
Lines are open Monday to Friday 8am to 7pm, Saturday 8am to 2pm.
If you're in arrears and can't make your contractual payments, please call:
0800 032 8180
Lines are open Monday to Friday 8am to 8pm, Saturday 9am to 1:30pm.
AA Loans – taken out between December 2013 and October 2015
For general enquiries, call us on:
0345 241 1308
Lines are open Monday to Friday 8:30am to 8pm, Saturday 9am to 6pm, Sunday 10am to 4pm.
Calls may be recorded.
Alternatively you can manage your loan online or write to us at:
Creation Consumer Finance Ltd
Chadwick House
Blenheim Court
Solihull B91 2AA
AA Loans provided by Co-operative Bank – taken out between August 2009 and November 2013
For general enquiries, call us on:
03457 212 212
Lines are open Monday to Friday 8am to 9pm, Saturday 9am to 6pm, Sunday 9am to 6pm.
Or write to us at:
Partnerships Governance
Co-operative Bank
2nd Floor
Miller Street
Manchester M60 0AL
If you're having financial difficulties call 0800 028 8696 or visit co-operativebank.co.uk.
AA Loans – taken out before August 2009
For general enquiries or if you have financial difficulties, call us on:
0345 606 1651
Lines open Monday to Friday 8am to 10pm, Saturday 8:30am to 6pm, Sunday 9:30am to 6:30pm.
Or write to us at:
Halifax Bank
PO Box 548
Leeds LS1 1WU
Loans taken since November 2015
0345 266 0124
Call us if you have a question
Lines are open Monday to Friday 8am to 7pm, Saturday 8am to 2pm.