Renew your home insurance

Renewing your policy

We're ready to help with your renewal

  • Got a question?

    If you're not sure about something or have a question about your renewal, check the FAQs below.

  • You can chat now

    Our web-chat renewal team are happy to help when the call centre is open – look for their pop-up below.

    It'll help us if you have your policy number to hand.

  • Or you can call us

    To renew or discuss your home insurance, call us free on 0330 053 0061.

    You can find our call centre times below.

How to renew your home insurance

Receiving your renewal invite

We send your renewal invite around 28 days before your renewal date.

If you’ve opted to receive your renewal documents by email, they should arrive on the same day your invite is sent. Remember to check your junk folder too.

Documents sent by post can take 5 to 7 days to reach you.

Haven't received your invite?

Chat to us to make sure it's on its way.

Renewing online

We're rolling it out to customers in stages, and your renewal invite will confirm if you can renew online.

To renew and pay online, log in to your account with the email address and password you used to create your account, and have your policy documents to hand. Before you begin, check the cover still meets your needs and your personal details are correct.

You can renew online from the day you receive your renewal invite until your cover expires.

Create an account here if you haven’t already.

Trouble logging in?

Chat to us or call us on 0330 102 8005if you experience an issue logging into your account.

Need to make a change?

You won’t be able to renew online if you need to make a change to your policy or personal details. Call us on 0330 053 0061 and we'll be happy to help.

If you call to make a change to your policy but aren’t ready to renew on the call, you can still renew online later - for the revised price confirmed on the phone. To see the new quote, you'll need to refresh the page or log in again.


Confirmation of your renewal

When you’ve renewed your policy, you’ll receive email confirmation within 24 hours, or if you chose to have your documents sent by post, they should arrive within 5 to 7 days.

If you still haven't received an email or your documents in the post, chat to us or call us on 0343 316 1617 to check your policy is active.

Automatic renewal

Opt in to automatic renewal

Automatic renewal gives you reassurance that you'll never be left without cover. You can opt in to automatic renewal any time.

Even if your cover is set up to renew automatically, you’ll still have plenty of time to contact us to make a change before it renews.

To choose automatic renewal, call us on 0370 160 0140.

Opt out of automatic renewal

You can also opt out of automatic renewal any time after purchase.

Either fill in our opt out of automatic renewal form, chat to us or call us on 0370 160 0140.

If you have a Silver, Gold or Platinum policy, log in to your account and follow the link to 'Manage, view and renew' to opt out.

We'll still send you a renewal invitation when your policy is due to expire, but it won’t renew automatically.

If you have a mortgage, your lender may require you to have buildings insurance in place to cover the cost of repairing or rebuilding your home.

Ending your cover at renewal

If you’re thinking of ending your cover at renewal, then call us on 0370 160 0140.

If you pay by monthly instalments, your final payment is normally due around the time of your renewal date. If you cancel your Direct Debit before your last payment has been collected, it could impact your cover. Call our instalments team on 0344 871 0096 and we’ll be happy to help.


Can't find the answer to your question?

If you can't find the answer to your renewal question, use our renewal form for help and we'll get back to you within 5 working days.
Don't use the form if your insurance cover expires in the next 10 days or your query is urgent. Call us for help today.
Good to know

The underwriter of your home insurance policy will be provided from our panel of insurers.

AA Home Insurance is arranged by Automobile Association Insurance Services Limited. Registered office: Fanum House, Basing View, Basingstoke, Hampshire RG21 4EA. Registered in England and Wales number 2414212.

Automobile Association Insurance Services Limited is authorised and regulated by the Financial Conduct Authority (FCA), Financial Services Register number 310562.

Call us to renew or change your cover

0330 053 0061

Lines are open Monday to Friday 8am to 7pm, Saturday 9am to 5pm.

Call now