When will I receive my renewal quote?
Your renewal invitation quote is generated around 28 days before the renewal date.
If you previously chose to receive your documents by email, they should arrive on the same day. Remember to check your junk folder.
Whereas documents sent by post may take up to 7 working days to reach you.
Once you've received your renewal pack, check all the details are correct.
If there are any changes you need to make, or if you'd like to discuss your renewal, call us on 0800 107 9068.
Where can I find my renewal policy documents online?
You can find your documents and print them via your account.
Log in with the email address and password you used to create the account:
Or if you don't have an account yet:
I haven't received my renewal invite yet. Should I call you to renew?
If you want to make sure your renewal is on its way, call us on 0800 107 9068.
We usually send your renewal invite around 28 days before the renewal date.
Can I renew my policy online?
Our online renewal payment service is available for some of our eligible customers who pay annually by card. Your renewal letter or email will confirm if you can renew online.
I've just received my insurance renewal in the post or by email, and it says I can renew online. How do I do this?
If you're ready to renew and pay online:
Log in with the email address and password you used to create the account:
Before you log in, have your policy documents to hand, and check that the cover still meets your needs and the details are correct.
Or if you don't have an account yet:
When can I renew my policy online?
You can renew online from the day you receive your renewal invite until your cover lapses.
My renewal letter or email says I can renew online, but I need to make a change first. Can I do this online as well?
No, you can only renew online if there are no changes to your policy.
If you do have changes or the policy cover no longer meets your needs, call us on 0800 107 9068.
If I call you and make a change to my policy, can I then renew online?
Yes. If you're not ready to renew on the call you can renew online later, but only for the revised premium confirmed on the phone.
To see the new quote in your account, you'll need to refresh the page or log in again.
I've tried to renew online but can't log in to my account.
We're sorry there's a problem trying to renew online.
To renew your policy, call us on 0800 107 9068.
I've renewed my policy online but haven't received an email confirmation.
If you chose to receive your policy documents online, the email confirmation will be with you within 24 hours.
Or if you chose to receive your documents by post, they should arrive within 7 working days.
If you still haven't received an email or the documents in the post, call us on 0343 316 1617
Why can't I renew online?
We're rolling out the renewal payment service to our customers in stages, and we'll contact you to confirm when you can use this service.
I pay by monthly instalments. What happens if I cancel my policy?
The final instalment is normally due the day before your policy expires, as payments are made in arrears.
If you cancelled your Direct Debit before the last payment has been collected, contact our instalments team directly on 0344 871 0096.
Does cancelling my home insurance or the renewal also cancel my AA breakdown membership?
No, your AA breakdown membership is a separate policy to your home insurance.
If you want to discuss your breakdown renewal, call the membership team on 0343 316 4444.
My policy isn't due for renewal but my details have changed.
If you'd like to make a change to your policy, contact our service team on 0343 316 1617.
Or you can email the team.
Can I stop my insurance renewing automatically?
Yes, you can opt out of the automatic renewal of your policy at any time after the purchase. When you bought your insurance, you could choose to renew the policy automatically using the same method of payment.
To opt out you can either complete this form or call us on 0800 107 9068.
We'll still send you a renewal invitation, but you'll need to contact us to renew your policy before it expires.
If you have a mortgage, your lender may require you to have buildings insurance in place to cover the cost of repairing or rebuilding your home.
Can I opt into automatic renewal after I've bought my insurance?
Yes, you can opt in at any time after the purchase. The automatic renewal of your policy gives you the reassurance of continuous cover.
We'll send details of your renewal before the insurance expiry date, and you'll have plenty of time to contact us if you want to make a change.
To select automatic renewal, call us on 0800 107 9068.
Can you also deal with my AA car insurance?
No, your AA car insurance renewal is handled by a different team. You can contact them on 0370 533 2211.
