Queries about your renewal

Got a renewal question?

Fill in the renewal form so we can help

Before you start

You can use this form to ask us a question about your renewal if:

  • You have car or home insurance, and
  • Your renewal is more than 10 days away


Don't use this form if you have a query about your breakdown cover. Call us on the breakdown cover number listed on this page instead.

Will your cover expire within 10 days?

Don't use this form if your cover expires in the next 10 days. Instead, call us on one of the following numbers:

  • 0370 160 0138 for car insurance

  • 0370 606 1617 for home insurance

  • 0343 316 4444 for breakdown cover

You can check the details of your cover when you log in to your account.


To answer your query about your renewal, we'll need:
  • Your insurance policy number from your policy documents

  • Your name, address and date of birth

  • Details of your query

For your security, only the main policyholder can contact us and discuss the renewal.

Your details

We'll use these to check your cover and get in touch with you.

Your cover

Remember, you can always check your cover details when you log in to your account.
Don’t include personal or financial information, for example your credit card details.
Your personal information

Our privacy notice explains how and why we use your personal information - including what details we hold, who we might share it with, and your choices and rights. It also includes information about any checks and decisions we may make.

Your details

We'll use these to check your cover and get in touch with you.

Your cover

Remember, you can always check your cover details when you log in to your account.
Don’t include personal or financial information, for example your credit card details.
Your personal information

Our privacy notice explains how and why we use your personal information - including what details we hold, who we might share it with, and your choices and rights. It also includes information about any checks and decisions we may make.

Your details

We'll use these to check your cover and get in touch with you.

Your cover

Remember, you can always check your cover details when you log in to your account.
Don’t include personal or financial information, for example your credit card details.
Your personal information

Our privacy notice explains how and why we use your personal information - including what details we hold, who we might share it with, and your choices and rights. It also includes information about any checks and decisions we may make.

What happens next?

Your request will be sent off to our renewals team. We'll be in touch with you within 5 working days.

If we have enough information, we'll complete your request and email you with an update. If we need some more details, somebody will call you.

Can I pause my car insurance?

No, you can't pause your car insurance. It's a legal requirement to have valid car insurance unless you apply for a Statutory Off Road Notification. If your car has a SORN and you want to cancel your insurance, call us on 0370 533 2211.

Although you might not be driving your car, keeping it insured will cover you for theft and vandalism.