When should you use this form?
You can use this form to ask us a question about your renewal if:
- You have car or home insurance, and
- Your renewal is more than 10 days away
Make sure you have your policy number to hand. You'll find it on your policy documents. Also, for security reasons, only the main policy holder can contact us. You should get a reply to your query in 5 working days.
When shouldn't you use this form?
Don't use this form if you have a query about your breakdown cover or if your insurance cover expires in the next 10 days. Instead, call us on one of the following numbers:
0370 160 0138 for car insurance
0370 606 1617 for home insurance
0343 316 4444 for breakdown cover
You can check the details of your cover when you log in to your account.