Government gives green light to click and collect services from dealers | AA Cars

The government’s latest guidance has confirmed that car dealers will be able to offer click and collect services. 

Previously during lockdown, the government had already advised that dealerships were allowed to deliver cars to a buyer’s home. However, for many dealers this was unfeasible. 

But latest government guidance allows for a click and collect style of service, meaning customers can pick up their cars from dealerships. But showrooms and indoor premises still remain closed to members of the public, and strict social distancing measures need to be followed. 

It’s currently just English car dealers that the rules apply to, with Scotland, Wales and Northern Ireland still adopting the stricter ‘stay at home’ message, rather than England’s ‘stay alert’. 

The guidance says: “All retail, other than those exempt, must close their premises to members of the public. However, staff may be present to make deliveries or provide services in response to orders such as those through telephone, online, or mail”

Mike Hawes, chief executive of the SMMT, said: “We welcome today’s clarification that automotive retailers can now operate contactless click and collect services. There is pent up demand in the market. 

“Re-opening car showrooms is now a crucial next step in rebooting the wider industry, helping to support the UK’s economic recovery.” 


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