Ford announces premium standards

Vehicle manufacturer Ford has introduced a new set of premium standards to be implemented at its Accident Repair Centres (ARCs), meaning workmen will be correctly equipped and trained to fix all cars in the range.

The news may be of interest to Ford owners or those considering the purchase of one; while buying a car is a big decision for some, knowing it can be well maintained could help with the choice.

Among the features to be introduced at the ARCs is sophisticated tooling and diagnostic equipment to ensure resetting and replacing is undertaken properly.

A repair certification scheme is also set to be put in place to provide customer reassurance, with another consumer-based feature – an online bodyshop job tracking system – enabling Ford owners to be more involved and updated on the status of the repair work.

"Ford’s renewed emphasis on its Accident Repair Centre network demonstrates how our aftersales operation is raising its game," said customer service division directo at Ford John Cooper.

"Should the unexpected happen, our range deserves the best accident repair service."

Today saw the Ford Mondeo win the Auto Express award for car of the year.


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