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Car leasing FAQs
You can also browse the topics below to find what you are looking for
What's included, order and delivery
- What's included in the monthly price?
- What do I pay for in addition to the monthly price?
- Is breakdown cover included?
Maintenance, servicing, tax, tyres and MOT
- What’s included in the service and maintenance plan?
- How do I get my car serviced or repaired?
- What should I do if I put the wrong fuel in my car?
Insurance, accidents and breakdowns
- What should I do if my car breaks down?
- Do I get a courtesy car if my car breaks down?
- What should I do if my car’s stolen?
Charges, fines and penalties
- I've paid a speeding fine. Do I have to notify you?
- How do I pay to drive in the London Congestion Charge zone?
- How do I register my car as exempt from the Congestion Charge?
Contract changes and early termination
- Can I change my term or mileage?
- What if I drive more miles than my chosen annual mileage?
- I'm going to exceed my contracted mileage. What are my options?
Returning your car
- Will you automatically collect my car at the end of my contract?
- Do I need to valet my car before returning it?
- What should be returned with my car?