How can I track down missing service history?

In November I bought a car from a local car dealer. At the time of purchase I looked at the Service Logbook which had a number of stamps in it but two were missing and I was told that the services had been carried out and the service book would be to sent to the garages for stamping and return. Now, some three months later I cannot get the service book from the dealer, he claims it has been lost in the post. The car was originally sold with a full service history. Is there anything I can do to solve this issue? At the moment I do not have a service book at all so could not sell the car if I wanted to. Regards Tim

Asked by Tim

If the vehicle was serviced at a franchised main dealer then, in most cases, the mileage and service information is automatically uploaded onto the vehicle manufacturer’s database. This information can then be retrieved by any dealer in the network.

You can also get MOT history and mileage information (back to 2005) online here

If the selling dealer’s not able to provide the full service history as advertised then they may have committed an offence under the Consumer Protection from Unfair Trading Regulations (2008).  Talk to your local Trading Standards or Citizen’s Advice team.


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