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Who are WMS?
Warranty Management Services Limited is the administrator of the cover.
They're authorised and regulated by the Financial Conduct Authority. Registered office: Suite 1, Oxford House, Oxford Road, Thame, Oxfordshire, England, OX9 2AH.
How do I make a claim?
Our claims process is designed to get you back on the road as quickly as possible, with just 4 simple steps:
- Step 1:If you notice a fault call our claims department on 01844 396 009.
- Step 2:Warranty Management Services will manage the claim for you, or you can choose your own repairer. Just let us know when you
If you want to use your own repairer, we’ll agree costs with them at the same parts and hourly labour rate that our network repairers charge. You’ll be responsible for any excess parts and labour charges.
- Step 3:You’ll be provided with an authorisation number.
- Step 4:Once the claim has been authorised by WMS, your repairer can start the repairs. WMS will settle the invoice with them directly. If you’ve used your own repairer
you'll need to send WMS the repairer’s invoice. Make sure that the authorisation number is marked on the invoice, and state clearly who should be paid.
Any claims must be reported within 7 days of the fault occurring. If you don't report a claim in this time, it could affect our ability to assess and pay for your repair.
What if I want to use my own garage?
If you use your own repairer, any work carried out must be authorised beforehand. Call our claims department on 01844 396009 for authorisation.
We’ll agree costs with your repairer at the same parts and hourly labour rate that our network repairers charge.
If you’ve used your own repairer, you’ll be responsible for any excess parts and labour charges.
Once you pay the repairer for the work done, you should submit the invoice within 3 months for payment. Please include your authorisation number on the invoice.
Do you use new parts to repair the car?
Our repairers generally use new parts to repair a vehicle, but they may use genuine reconditioned parts where appropriate.
How do I find someone to repair my vehicle?
Call our claims department on 01844 396009. They’ll advise who your local approved repairer is. Once you’ve taken your car to your repairer we’ll deal with them directly.
Do I need to get my car inspected?
You don’t need to get your car inspected to take out a policy.
What do you mean by current mileage?
This is the mileage as displayed on your dashboard at the time of completing the quotation.
It’s important that you accurately record this information as it could impact future claims.
What is current market value?
Your vehicle’s current market value is determined at the start of your policy. It will be shown on your policy schedule.
Are batteries covered?
Under Protect Plus batteries are covered up to 6 months from your policy start date. Batteries aren't covered after 6 months.
Batteries of any type aren't covered on Protect Essential.
Hybrid batteries are excluded on both policies.
When does my cover start?
You can start your cover 14 days from the day you buy the policy or any period up to 30 days in the future.
Can I get cover for any car online?
We offer 2 policies online.
Protect Plus covers vehicles up to 8 years or 80,000 miles at the start date of the policy.
Protect Essential covers vehicles up to 10 years or 100,000 miles at the start date of the policy.
Details of the products and what they cover can be found on our products page.
Cover is not available for high performance or prestige cars.
Can I change my claims limit?
Product presentation will default to £500 claims limit.
You can amend this limit to a value that meets your needs.
Your quote will automatically identify the current market value of your vehicle and will display the claims limits that are available to you.
This is the limit applied to each individual claim and the total amount you're able to claim over the lifetime of the policy will be shown on your policy schedule.
Can I get a hire car if my car is in for repairs?
If your vehicle can’t be repaired within 8 hours from arrival at the garage your cover allows you to hire a car. This is at a maximum of £50 per day inclusive of VAT (excluding fuel and insurance) up to a maximum of 7 days.
All car hire must be authorised before the start of the hire period, and will form part of the claim limit.
What if my car has a fault abroad?
Your're covered for repairs for 30 days per year on Protect Essentials, 60 days per year on Protect Plus for repairs if your vehicle has a fault in one of these countries:
Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Iceland, Liechtenstein, Norway, Monaco, Gibraltar, San Marino, Switzerland and Andorra.
Follow the claims process outlined in your policy documents, and call our claims department on 01844 396009 so that we can help.
How do I cancel my policy?
If this cover doesn’t meet your requirements or you decide to cancel it for any reason within a period of 30 days, you can get a full refund, subject to no claims pending or having being paid. The 30-day period begins from the start date of your policy or the day you receive your policy documents – whichever is later.
To cancel your cover please write to WMS or call 01844 396009.
If you cancel your policy after 30 days, we won't be able to provide a refund.
If you decide to cancel a policy that has a future start date then please contact us to discuss your options.
How do I make a complaint?
WMS handles all complaints relating to this policy on behalf of the AA. If you want to make a complaint please contact Warranty Management Services Limited (WMS):
Call: 01844 396009
Email: [email protected]
Write to: Customer Relations Manager, AA Warranty, Warranty Management Services Limited, Oxford House, Oxford Road, Thame, Oxon, OX9 2AH
If you’re dissatisfied with the outcome of your complaint, you have the right to refer your complaint to the Financial Ombudsman Service. Further information is available at www.financial-ombudsman.org.uk
If you have a complaint specifically about the AA please follow the procedures set out in www.theaa.com/complaints
Can I transfer my warranty if I sell my car?
If you sell your vehicle you can transfer ownership of the warranty to a private individual unconnected to the motor trade, subject to approval. To make sure the vehicle is eligible, please contact us.
Call: 01844 396009
Email: [email protected]
There's a £25 fee to make this change.
How can I pay?
You can easily pay for your cover by debit or credit card.
What parts are covered?
How does an AA warranty differ from others?
Not all warranties are the same so you should check carefully that the cover you have meets your needs.
At the AA we offer 2 products online: Protect Plus and Protect Essential.
What you get with our warranties:
- Cover for almost all mechanical and electrical faults, with no limit on the number of claims made up to current market value of the car.
- Cover for parts not normally covered – diagnostics, wear and tear up to 85,000 miles for Protect Plus, hybrid and electric vehicles, working materials and parts replaced in pairs.
- Access to a network of approved repairers.
- 24/7 support.
- Access to 12 months' free Basic Breakdown Cover.
We don’t ask for your vehicle to be inspected before you take out cover with us.
Is an AA Warranty the same as a manufacturer’s warranty?
No, a manufacturer's warranty is normally tied to the specific make of car you own. It comes with the purchase of a new car and can vary by manufacturer. They typically last between 3-7 years depending on the manufacturer.
Not all warranty products are the same so you should check details of your cover to make sure you’re clear about what is and isn't covered.
I’ve put the wrong fuel into my car. Can I get it repaired?
Your policy doesn't cover damage caused by putting the wrong fuel in your car.
How long will my warranty last?
You can choose a warranty for 12, 24 or 36 months.
What if I need to speak to someone?
Are there any limitations to my cover?
Yes, they’ll be outlined in your policy schedule and policy booklet specific to the cover you’ve selected.
You should read these documents carefully to make sure they meet your needs, and keep them in a safe place in case you need to make a claim.
Read our policy documents or insurance product information documents.
Do I need to service my car before I get cover?
You should keep your vehicle in a roadworthy condition. It must be insured, taxed and have a current MOT certificate.
The vehicle must be regularly serviced at a VAT registered garage, in accordance with the manufacturer’s recommendations.
I have a warranty from my dealer. Can I get another one?
There's no need to take out a new warranty if you already have one.
Once your dealer warranty has expired you can take out a policy with us and enjoy the peace of mind that an AA warranty can bring you.
You can defer your warranty's start date by up to 30 days. That means your new warranty can start when your manufacturer warranty ends.
Are there limits to the number of claims that I can make?
There are no limits to the number of claims you can make, up to the current market value of your vehicle.
How do you use my information?
Protecting your personal information is important to us.
Am I covered for wear and tear?
Our Protect Plus product will cover you for wear and tear on covered parts up to 85,000 miles. Protect Essential doesn't cover wear and tear.
What does parts replaced in pairs mean?
Parts replaced as pairs are those parts that are normally fitted in cars as pairs e.g. coil springs and shock absorbers. By replacing them in pairs we know they'll operate well.
What does diagnosis mean?
It might not be obvious what the fault is, so occasionally the vehicle may need to be disassembled to find out.
If we need to disassemble the car, we’ll ask your permission first. The cost of doing this will be covered if the claim itself is covered.
I’ve heard of betterment – what does that mean?
This is when the value of your car is increased following a repair. We won’t ask you to pay a betterment charge unlike some companies.
Are there conditions which I need to know about?
Like all policies, there are some conditions which apply:
- Make sure your vehicle is in a roadworthy condition with a current MOT and serviced in accordance with manufacturer's recommendations.
- The vehicle musn't be used for competition purposes, rallying, racing or time trials, hire, reward or as a taxi.
You should read your policy documentation carefully for full terms and conditions of your cover.
Is my in-car entertainment covered?
Yes, in-car entertainment is covered up to £500 on Protect Essential and up to the claims limit selected on Protect Plus.
How do I activate my free breakdown cover?
You’ll find the phone number and offer code in your confirmation email. Give us a ring and quote the discount code and our contact centre team will talk you through your options and activate your cover or free upgrade.