Worst after sales experience ever
Added: 27th of December 2018
I purchased my new Dacia Duster Automatic on 31 January 2018 and after breaking down three times within the first week and being back to dealership for repairs it was towed away and diagnosed as "gear box trouble". After numerous unsatisfactory phone calls with Dacia and RCI Finance, I then cancelled the contract on the car and the finance agreement with RCI . This was the start of an 11 month stress filled battle involving Consumer Advice and Financial Ombudsman before this case was settled in my favour. This was my second Dacia Duster and I also experienced similar unsatisfactory customer care with my first one - it took over 7 months to sort out a paintwork problem. I would not recommend Dacia/Renault as their after sales service is non-existent.