Concern or complaint?
Tell us and we'll do all we can to resolve the problem.
If you’ve come here, then something has gone wrong and we’re sorry to hear that. It’s important to us that your concerns are heard and handled appropriately. There’s a few parties involved in the AA Car Finance loan and so please read this guidance to help direct your concerns to the right place.Concerns about the loan itself
Any dispute you have relating to your car finance loan itself should be made to your loan provider. They will have provided information to you on how to do this in their product literature.Concerns about how I was provided this loan
If you have concerns or a complaint regarding the process you followed when you started talking to the AA Car Finance Team then, as you know, this service was provided by Evolution Funding Limited and you can find out about their complaints process here. Complaints - Evolution FundingConcerns about AA Car Finance webpage and the AA’s involvement
If you’re unhappy about the service you received from AA Cars’, the online journey you followed to send your details to Evolution, you can make a complaint by contacting us.
The simplest way to do so is on our website’s Contact us page
Alternatively, you can contact us by:How long does it take for us to respond?
We'll acknowledge your complaint within 5 working days. If things do take a little longer, we'll respond fully within 8 weeks, or explain our position and tell you how long a full response will take.Need to refer your complaint to the Ombudsman?
If you're still unhappy with our final response, or if we've not given you a final response within 8 weeks of your complaint, you may be entitled to refer your complaint to the Financial Ombudsman Service for help and advice.
Whether you can refer your complaint to the Financial Ombudsman Service will depend on the nature of your complaint. We will confirm to you whether your complaint can be referred when we write to you about it.
A dispute relating to goods or services sold online can also be submitted to the European Commission Online Dispute Resolution website.