Nissan opens new European quality centre

Nissan has opened a new "state-of-the-art" European field quality centre (FQC) at its technical centre in Cranfield, Bedfordshire.

The hub will play a crucial role in the improvement of product quality in Europe and centralise the work previously carried out at various locations throughout the continent.

Russell Crossan, general manager of quality for Nissan Europe, said the €4.5 million (£3.05 million) facility will provide a base for dealing with any issues that arise with the manufacturer’s cars.

"Establishing the FQC here at Cranfield enhances our ability to work cross-functionally and quickly develop countermeasures to vehicle quality issues in Europe," he said.

Engineers at the centre will use parts collected from dealerships to reproduce concerns experienced by customers and develop ‘right first time’ countermeasures.

A total of 46 employees will make up the staff at the FQC, as well as guest engineers from supplier partners who will work on improving the quality of parts.


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