Honda scoops customer service award

Used Honda dealers will be celebrating after the company won an award for its customer service performance.

The UK Customer Satisfaction Index (UKCSI) voted that Honda UK had the best customer service, based on the responses of 24,000 consumers.

The news will be welcomed by used Honda dealers, who will also be seeking to maintain that reputation and deliver high levels of customer satisfaction.

"In tough market conditions, great customer service is a key differentiator," said Matt Gibson, head of customer services at Honda UK.

"We are delighted to have won this award, selected by the people that matter most," he added.

The UKCSI is the most wide-reaching measure of customer satisfaction in the country and is compiled by the Institute of Customer Service.

Honda has suffered falling sales along with the rest of the car industry over recent months, but used Honda dealers will be hopeful that this award for high standards of customer service will ensure motorists keep coming back to the company.

Written by Chris Malone


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