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Car leasing FAQs

Charges, fines and penalties

No, you don't have to tell us if you've paid a speeding fine. 

But if you’re disqualified because of the points then it's a criminal offence to drive and your insurance cover will be invalid. 

If you need more advice, call the customer service team on 0344 472 1081. 

You can pay on the Transport for London website, either in advance or on the day you travel, and the daily charge is the same. 

You can also pay on the day after travel or by midnight of the third charging day, but the charge is higher. 

If you haven't paid by the third day a fine will be sent to LeasePlan UK, who are obliged to pay and then recharge to you, along with a £50 admin fee. 

You'll need to go to the Transport for London website, which tells you aboutdiscounts and exemptions. 

Call the customer service team on 0344 472 1081 to get authority in writing to appeal a penalty charge notice (PCN) directly with Transport for London. 

You must appeal to Transport for London within 28 days of the date the PCN was issued. 

You'll need to tell us so that the penalty charge notice refund to LeasePlan UK can be monitored. 

Call our customer service team on 0344 472 1081 and select the option for fines. 

Once the refund from Transport for Londons been confirmed, we'll issue a credit to you via your account. 

You've received the penalty charge notice (PCN) recharge because you've driven your vehicle within the Congestion Charge zone without paying the daily charge, or your vehicle isn'texempt by Transport for London (TFL). 

As LeasePlan UK is the registered keeper of your vehicle, it has to pay the PCN to TFL and then recharge it to you. 

Your vehicle must beregistered as exempt with Transport for London, otherwise you'll be charged. 

Call the customer service team on 0344 472 1081 to get authority in writing to appeal a penalty charge notice (PCN) directly with Transport for London. 

You must appeal to Transport for London within 28 days of the date the PCN was issued. 

We keep the original penalty charge notice (PCN) for 3 months. If you want a copy within this time call our customer service team on 0344 472 1081. You'll also receive a copy of the PCN on your invoice, and you can go to the TfL website.  

The Dart Charge is the toll for using the A282 Dartford Crossing over the Thames. The charging hours are daily 6am to 10pm. You can pay online or by phone on 0300 300 0120. If you don't pay by midnight the day after crossing, you'll get a penalty fine. 

The penalty charge notice will be sent to the registered keeper, which is LeasePlan UK Ltd. This charge will be paid by LeasePlan UK and recharged to you along with a £50 admin fee. 

If you receive a fine or penalty charge notice (PCN), this means that LeasePlan UK has transferred liability to you as the driver or customer in possession of the vehicle at the time the offence was committed. 

If you believe the fine or PCN was fair, then you should pay it and the notice will tell you how. 

Or if you have grounds for appeal, you'll need to contact the authority who issued the notice. 

There are some PCNs where legislation says the registered keeper – LeasePlan UK Ltd – must pay the PCN. Examples include a Congestion Charge PCN and some bus lane fines. 

If you receive an invoice for a fine or PCN thats been paid already by LeasePlan UK Ltd, there may be an additional £50 admin fee. 

First, call our customer service team on 0344 472 1081. 

You'll need to get the parking fine letter as LeasePlan UK is the registered keeper of the vehicle. This gives you permission to contest penalties relating to the vehicle. 

Once you have the letter, you can contact the issuing authority to contest it. 

LeasePlan only holds copies of fines if it has paid the fine on your behalf. If you need a copy, call the customer service team on 0344 472 1081. If LeasePlan hasn't paid the fine and recharged it to you, you'll need to contact the issuing authority. 

Yes. You'll need a third-party representation letter that allows you to contact the issuing authority directly. This is required because LeasePlan is the registered keeper of the vehicle and the authority will need the letter to process your claim. 

Call our customer service team on 0344 472 1081 to request a letter. You'll need your registration number and the fine reference number to hand. 

Itll be at the issuing authority's discretion whether they accept your appeal. 

Some authorities allow you to contest a fine online, so check the relevant authority's website to see if this is available. 

Congestion Charge fines and some bus lane fines must be paid by the registered keeper of the vehicle, which in this case is LeasePlan UK. The fine is then recharged to you. 

The issuing authorities dont allow us to transfer liability directly. 

For more information call the customer service team on 0344 472 1081 and select the option for fines. 

If LeasePlan has to pay any charges for parking breaches incurred by you it'll recharge them back to you, along with a £50 admin fee. This is detailed in the terms and conditions of your lease contract. 

A PCN is a penalty charge notice, which can include a parking ticket on private land. 

Parking tickets are issued by the owner or operator for breach of the terms of the contract set out on the signage of the car park. 

The PCN asks for payment of parking charges. 

ANPR is Automatic Number Plate Recognition. Some private parking companies use this to identify vehicles that are in possible breach of the terms of the contract set out on the signage of the car park. 

 

If ANPR is used then you won't have a PCN or penalty charge notice fixed to your windscreen. Instead the first contact will be with LeasePlan UK as the registered keeper. 

Once a private parking company receives your appeal, they must stop processing the penalty charge notice or PCN immediately. The company then has 14 days to acknowledge your appeal, and a further 35 days to respond with a decision. 

In exceptional circumstances the private parking company can extend this period, provided they let you know theyll do this. 

If the penalty charge notice to the keeper arrives at LeasePlan within the correct timescale – which varies depending on the method of enforcement – there's no set time in which the private parking company has to serve a PCN to you. 

LeasePlan has sent you a letter to confirm it's received a penalty charge notice (PCN) for a vehicle on lease to you, and the liability is transferred to you as the hirer. 

The letter is just for your information; you don’t need to do anything yet. 

Once you receive the PCN from the issuer, you'll need to follow their instructions. 

No, if you’ve received a parking fine then you'll need to pay it as advised on the penalty charge notice (PCN). 

You don't have to notify LeasePlan when you pay the issuer directly. You only need to pay LeasePlan UK if it's sent you a PCN recharge. 

The Protection of Freedoms Act gives private parking companies power to pursue the registered keeper of a vehicle for payment. If a driver doesnt comply with the terms and conditions set in place by a private parking company, then they’re responsible for any penalty charge notice (PCN). 

 

If you want to contest a PCN, you should appeal to the private parking company as detailed in the instructions on the PCN. 

You'll also need to advise LeasePlan of the appeal by email, including your car registration and the PCN number. 

Any costs incurred by LeasePlan for private parking charges will be passed onto the driver, along with an admin fee. 

 

Under the Protection of Freedom Act, if a private parking company hasn't been able to contact you about a penalty charge notice (PCN), LeasePlan can then be held liable under 'keeper liability'. 

If this happens LeasePlan will pay the PCN and recharge this on to you, along with an admin fee. 

When you receive a penalty charge notice (PCN) from a private parking company, itll include instructions on how to appeal to them. 

You'll also need to advise LeasePlan of the appeal by email, including your car registration and the PCN number. 

Any costs incurred by LeasePlan for private parking charges will be passed onto the driver, along with an admin fee. 

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