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Car leasing FAQs

Vehicle return

You'll need to call the customer service team on 0344 472 1081 to arrange collection of the vehicle.

They'll need to know the collection address, preferred date (excluding weekends), the registration of the vehicle, and a contact name, phone number and email address.

We require a minimum of 2 working days notice to arrange a collection.

Due to the coronavirus, a typical handover isn't possible. The collection driver will carry out the following steps to inspect the car.

  • Keys, door handles, steering wheel and associated controls will be sanitised prior to the inspection process.

  • Following the inspection, the driver will highlight any damage on the vehicle with you, while keeping a safe distnace.

  • Photos of any highlighted damage will be taken by the collection driver.

  • You can have a copy of the inspection report via email, and the driver will ask for your email address if you want it.

  • The driver will sign his tablet on your behalf and upon completion they'll take the car away.

Call our customer service team on 0344 472 1081 and they'll be happy to discuss your options.

To get a quote for buying your vehicle, email our customer service team or call them on 0344 472 1081.

Any accident damage must be repaired before you return the vehicle to avoid a charge.

As you benefit from Accident Management support as part of your contract, contact the DriverLine for advice on 0344 472 1081.

After we've collected the vehicle, it will be independently assessed for damage.

Any damage identified as being outside fair wear and tear and not repaired will be charged.

If you're in doubt about any damage, refer to your terms and conditions and our Fair Wear and Tear Guide. It will tell you what is and what isn't fair wear and tear.

 

The collection service is free from your home.

We require 24 hours' notice if you want to cancel the collection. There may be a cancellation charge if the notice period is less than 24 hours.

Once the vehicle has been signed back to LeasePlan UK we're not responsible for the safety of any valuables inadvertently left inside.

However, do contact us as soon as possible and we'll try to recover your belongings.

If we can't recover the property, LeasePlan UK won't be responsible for its value.

All returned vehicles undergo an inspection in accordance with the Fair Wear and Tear Guide.

Any identified damage that's not compliant with the guide is charged to you in accordance with your hire agreement.

All items provided with your vehicle on the original delivery should be returned.

This includes, but isn't exclusive to, spare keys, satellite navigation discs, log book (if you had it), and fixtures and fittings (including headrests, parcel shelf).

Any items missing when the vehicle is collected will be charged for.

You can find more advice in the Fair Wear and Tear Guide.

Fair wear and tear is damage that occurs as a result of normal usage or ageing.

The Fair Wear and Tear Guide for LeasePlan customers outlines the damage that is or isn't fair wear and tear.

The vehicle does need be roadworthy and have a valid MOT before we can collect it, as our collection agent will be driving the vehicle.

If the vehicle isn't roadworthy, a collection charge for a recovery vehicle will be recharged to you.

For further advice and support call our customer service team on 0344 472 1081.

No, you'll need to call the customer service team on 0344 472 1081 to arrange collection of the vehicle.

They'll need to know the collection address, preferred date (excluding weekends), the registration of the vehicle, and a contact name, phone number and email address.

We require a minimum of 2 working days notice to arrange a collection.

First, you'll need to check your terms and conditions and the Fair Wear and Tear Guide.

If you're still unhappy regarding the charges, call the customer service team on 0344 472 1081 to discuss the damage.

Call the customer service team on 0344 472 1081 at least 6 weeks before collection and they'll complete the registration process for you.

If the registration is still on the vehicle when it's collected, the personalised plate will become the property of LeasePlan UK and sold at auction with the vehicle.

Yes please. It's a requirement to valet the vehicle inside and out.

And you'll need to put the vehicle through a car wash on the agreed collection day, or the day before if it's an early collection.

The collection agent will appraise the vehicle with you and record any damage on a report, which you'll be required to sign.

Ensuring the vehicle is clean helps us to make the report as accurate as possible, and reduces the likelihood of disputes at a later date.

Yes. Your spare key, completed service history and log book (if you had it) should be returned with the vehicle when it's collected.

Any questions?

The Smart Lease team is here to help

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