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Car leasing FAQs

Vehicle delivery

Yes. Once your vehicle has arrived at the dealership and the pre-delivery inspection has been done, you'll be contacted to arrange a suitable date and time for delivery.

If any members of your household are self-isolating due to COVID-19, the delivery will have to be delayed.

Otherwise, you must confirm you're happy to proceed with the delivery on the agreed date.

An email will be sent to you confirming the process along with contact details should you need to get in touch.

The vehicle dealer will call you on the day before delivery to confirm an expected delivery window.

Before leaving for delivery, your car will be thoroughly cleaned and sanitised.

The delivery driver will wear a face mask and gloves both prior to arrival at the delivery location and throughout the handover process with you.

They'll phone you on arrival, and wipe down all of the surfaces of the car they may have touched.

Due to the coronavirus, a typical full handover isn't possible. The driver will explain from a distance – at least 2 metres – the key functions of the vehicle and attempt to answer any other questions that you may have.

The delivery driver won't ask you to sign any paperwork, instead they'll take a series of photos as proof of delivery in good condition and your acceptance. The mileage will also be recorded.

Call our customer service team on 0344 472 1081 and they can help you.

Once your vehicle has arrived at the dealership and the pre-delivery inspection has been done, you'll be contacted to arrange a suitable date and time for delivery.

Any questions?

The Smart Lease team is here to help

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