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Car leasing FAQs

Servicing and maintenance

To book a service or repair, call the Driver Line on 0344 472 1081.

Yes, but you may incur an additional charge if the work exceeds the quoted cost, or a repair is not of adequate quality.

We recommend that you use our preferred network for all servicing, maintenance and repairs.

The service intervals for your vehicle are in the driver's manual or service book, or else you can check the manufacturer's website.

The CD and radio code is in the driver's manual.

If you've misfuelled your vehicle, call the Driver Line on 0344 472 1081 and select the breakdown option.

Otherwise you can call your own breakdown service provider to arrange recovery.

All Smart Lease contracts include servicing and maintenance, and when you use the service booking line a courtesy vehicle can be provided on request at no charge.

For more help, call the Driver Line on 0344 472 1081 and select the option for vehicle maintenance.

Look in the driver's manual and check the manufacturer's recommendations for dashboard warning lights.

If the manual says your vehicle is safe to drive, then arrange for the warning light to be checked as soon as it is convenient.

Call the Driver Line on 0344 472 1081 and select the option for vehicle maintenance.

If the manual says your vehicle is not safe to drive and it requires immediate attention, then you'll need to get your vehicle recovered.

Again, call the Driver Line on 0344 472 1081 and select the breakdown and recovery option.

Yes you can. Call the customer service team on 0344 472 1081 and select the option for vehicle maintenance.

If the fault is an emergency and your vehicle can't be driven, you'll need to arrange recovery.

Call the Driver Line on 0344 472 1081 and select the breakdown and recovery option.

If your vehicle is still safe to drive, you'll need to arrange for the vehicle to be inspected and repaired.

Call the Driver Line on 0344 472 1081 and select the service booking option.

If your vehicle has a safety recall, call the customer service team on 0344 472 1081 and select the option for vehicle maintenance.

To change a service or maintenance booking, call the customer service team on 0344 472 1081 and they can rearrange it.

If your vehicle needs a service, call the Driver Line on 0344 472 1081 and select the service booking option.

For windscreen and glass repairs, call 0344 472 1081 and select the glass option.

Your tyres should be replaced when the tread depth is 2mm.

Or a tyre must be replaced if it's damaged or deemed to warrant replacement by a competent tyre fitter due to safety reasons.

To arrange a replacement, call the Driver Line on 0344 472 1081 and select the relevant option. We'll check the availability within your area for your vehicle's tyres and arrange a fitting appointment for you.

Your Smart Lease contract includes maintenance, so we'll replace the tyres on the vehicle for you.

To arrange a replacement, call the Driver Line on 0344 472 1081 and select the relevant option. We'll check the availability within your area for your vehicle's tyres and arrange a fitting appointment for you.

Any questions?

The Smart Lease team is here to help

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