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Car leasing FAQs

Returning your car

No, you'll need to call the customer service team on 0344 472 1081 to arrange collection of your car. 

They'll need to know the collection address, preferred date (excluding weekends), the registration and a contact name, phone number and email address. 

The collection service is free from your home. We require a minimum of 2 working days notice to arrange a collection. 

Yes, it's a requirement to valet the car inside and out. And you'll need to put it through a car wash on the agreed collection day, or the day before if it's an early collection. 

The collection agent will appraise the car with you and record any damage on a report, which you'll be required to sign. 

Ensuring the car’s clean helps us to make the report as accurate as possible and reduces the likelihood of disputes. 

All items provided with your car on the original delivery should be returned. 

Examples include spare keys, satellite navigation discs, completed service historylogbook (if you had it), and fixtures and fittings (including headrests, parcel shelf). 

Any items missing when the car’s collected will be charged for. 

You can find more advice in the Fair Wear and Tear Guide. 

You'll need to call the customer service team on 0344 472 1081 to arrange collection of the vehicle. 

They'll need to know the collection address, preferred date (excluding weekends), the registration and a contact name, phone number and email address. 

We require a minimum of 2 working days notice to arrange a collection. 

Due to the coronavirus, a typical handover isn't possible at the moment. The collection driver will carry out the following steps to inspect the car. 

  • Keys, door handles, steering wheel and associated controls will be sanitised prior to the inspection process. 
  • Following the inspection, the driver will highlight any damage on the vehicle with you, while keeping a safe distance. 
  • Photos of any highlighted damage will be taken by the collection driver. 
  • You can have a copy of the inspection report via email. 
  • The driver will sign his tablet on your behalf and upon completion they'll take the car away. 

Call our customer service team on 0344 472 1081 and they'll be happy to discuss your options. 

Yes, to get a quote for buying your car, call ourcustomer service team on 0344 472 1081.

To avoid a charge, any accident damage must be repaired before you return your car. 

As you benefit from Accident Management support as part of your contract, contact the customer service team for advice on 0344 472 1081. 

After we've collected your car, itll be independently assessed for damage. Any damage identified as being outside fair wear and tear and not repaired will be charged. 

If you're in doubt about any damage, refer to your terms and conditions and our Fair Wear and Tear Guide. It will tell you what is and what isn't fair wear and tear. 

We require 24 hours' notice if you want to cancel the collection. There may be a cancellation charge if the notice period is less than 24 hours. 

Once the car’s been signed back to LeasePlan UK we're not responsible for the safety of any valuables inadvertently left inside. 

However, do contact us as soon as possible and we'll try to recover your belongings. If we can't recover the property, LeasePlan UK won't be responsible for its value. 

All returned cars undergo an inspection in accordance with the Fair Wear and Tear Guide. 

Any identified damage that's not compliant with the guide is charged to you in accordance with your hire agreement. 

First, you'll need to check your terms and conditions and the Fair Wear and Tear Guide. 

If you're still unhappy regarding the charges, call the customer service team on 0344 472 1081 to discuss the damage. 

Fair wear and tears damage that occurs because of normal usage or ageing. The Fair Wear and Tear Guide outlines the damage that is or isn't fair wear and tear. 

The car needs to be roadworthy and have a valid MOT before we can collect it, as our collection agent will be driving it. If the car isn't roadworthy, a collection charge for a recovery vehicle will be recharged to you. 

For further advice call our customer service team on 0344 472 1081. 

Call the customer service team on 0344 472 1081 at least 6 weeks before collection and they'll complete the registration process for you. 

If the registration is still on the vehicle when it's collected, the personalised plate will become the property of LeasePlan UK and sold at auction with the vehicle. 

No. We won't collect the vehicle with a personalised plate unless you've told us in writing or by email that you want to relinquish your rights to it. 

Otherwise, you'll have to cancel the collection until you've completed the transfer of the personalised plate. 

You may be charged a fee for cancelling the collection at short notice or for extending your contract period. 

Call the customer service team on 0344 472 1081 and we'll explain the process. 

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