Skip to the content

Car leasing FAQs

Congestion Charge

You can pay online on the Transport for London website, either in advance or on the day you travel, and the daily charge is the same.

You can also pay on the day after travel or by midnight of the third charging day, but the charge is higher.

If you haven't paid by the third day a fine will be sent to LeasePlan UK, who are obliged to pay and then recharge to you, along with a £50 administration fee.

You'll need to go to the Transport for London website, which tells you about discounts and exemptions.

Call the Driver Line on 0344 472 1081 to obtain authority in writing to appeal a penalty charge notice (PCN) directly with Transport for London.

You must appeal to Transport for London within 28 days of the date the PCN was issued.

You'll need to tell us so that the penalty charge notice refund to LeasePlan UK can be monitored.

Call the Driver Line on 0344 472 1081 and select the option for fines.

Once the refund from Transport for London has been confirmed, we'll issue a credit to you via your account.

You've received the penalty charge notice (PCN) recharge because you've driven your vehicle within the Congestion Charge zone without paying the daily charge, or your vehicle isn't exempt by Transport for London (TFL).

As LeasePlan UK is the registered keeper of your vehicle, it has to pay the PCN to TFL and then recharge it to you.

Your vehicle must be registered as exempt with Transport for London, otherwise you'll be charged.

Call the Driver Line on 0344 472 1081 to obtain authority in writing to appeal a penalty charge notice (PCN) directly with Transport for London.

You must appeal to Transport for London within 28 days of the date the PCN was issued.

We keep the original penalty charge notice (PCN) for 3 months. If you want a copy within this time call our customer service team on 0344 472 1081.

You'll also receive a copy of the PCN on your invoice, and you can go to the TfL website to find a copy.

Any questions?

The Smart Lease team is here to help

FAQs    Contact us

Back to top