Breaking down in Europe
The following information is in your European breakdown policy pack, so be sure to take it with you so you have all the relevant information in the event of a breakdown.
From breaking down by the roadside to items you're strongly advised to carry, here are some essential tips if you break down in Europe.
If you have broken down on a French road or motorway, read our breakdown advice for France.
Call the AA's 24-hour helpline. It is important that you contact the AA helpline if you require assistance.
If you contact a garage direct, you'll have to settle their bill and the AA won't be obliged to reimburse you.
If you have a road traffic accident, you must supply your motor vehicle insurance details to us when we ask for this information.
You must report the accident to your insurer as instructions for the repair or recovery of the vehicle can only be taken from them.
If you do not supply us with the details of valid motor vehicle insurance when we ask you for this information, we reserve the right not to provide you with assistance.
These are only required for emergency vehicle hire or if you request the AA to make arrangements on your behalf which are not covered by the policy or if arrangements exceed policy limits
Your driving licence must also be available if the emergency vehicle hire benefit is available and is to be used; the vehicle hire company will expect to see the original driving licence, together with paper counterpart, if you hold a photocard licence.
Always carry your European breakdown policy documents or booking reference.
You will need to quote a valid policy number or booking reference when you contact us for assistance, and we reserve the right to refuse to arrange assistance if you are unable to do so.
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24-hour helpline calling from the UK, UK mobiles and abroad – 00 800 88 77 66 55
When dialling from within UK always dial 00 800 and not 0800.
When calling don't forget that dialling and ringing tones differ from country to country and that the 00 800 88 77 66 55 number may not work from some telephone networks. If you experience difficulties, please use the following numbers:
Some call service providers may charge for calls to free phone numbers. It may be possible for the AA European Operations Centre to return a call to a mobile or a car phone, but your call service provider may charge you for this call.
You are therefore recommended to use a public telephone if possible. In France, only those phone boxes displaying the blue bell sign can receive incoming calls.*
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Be prepared for eventualities. If you're travelling to Europe in your car, we advise you to take the following items with you:
A spare set of car keys may also be useful, and of course AA European Breakdown Cover.