Emergency instant breakdown cover

Yes, you can call us on 03330 046 046, you’ll need to take out a membership with us and pay a surcharge for using the service instantly. We’ll then send out a patrol to help fix your broken-down vehicle. If they can’t fix it on the spot, they’ll tow you to a nearby garage for further repairs.

We don’t charge per call-out – our cover comes as either monthly or yearly plans. You can check how much our plans cost by getting a quote. Your cover can start as soon as 24 hours after you sign up with us.

Roadside Assistance more than 1/4 mile away from your home is included as standard in all our breakdown cover policies. Just so you know, you’ll have to pay a surcharge if we need to repair any pre-existing issues with your vehicle, as these won’t be covered.

Instant breakdown cover

If you’re not an AA member, you can still get instant breakdown assistance when you give us a call on 03330 046 046. We’ll send out a patrol to help you (instant cover comes with a surcharge).

No, if you’re broken down and need Roadside Assistance, you need to call us rather than buy breakdown cover online.

If you buy breakdown cover online, you can only use it 24 hours after purchase – and it can’t be used on pre-existing faults with your vehicle. If you do use your breakdown cover for an existing fault, you’ll have to pay a surcharge.

No, you can’t get breakdown cover for one day. Our breakdown cover policies are monthly or annual.

It’s easy to join online – head over to our UK breakdown cover page for more info.

Call our free helpline on 0330 053 0460

If you need information in large print, audio or Braille, just ask – you can email our customer services team at [email protected], or let us know when you call our helpline.

If you’ve broken down, you can text us on 07860 027 999

To use the Next Generation Texting Service (NGTS – formerly known as Text Relay), just add 18001 at the start of any of our numbers.

If your current situation is affecting how you manage your finances and you require additional help or support, call us on 0330 053 0460

If you require any additional adjustments (e.g. documents in large print, audio or Braille) or you need us to tailor our service to your specific requirements in the event of a breakdown, call us on 0330 053 0460

Textphone users can prefix this number with 18001

Follow these four steps if you break down:

1 – Make sure you’re in a safe place. Move your vehicle off the road if possible, or pull up onto the hard shoulder if you’re on the motorway.

2 – Stay well away from moving traffic – it’s usually safest to get out of your car (using the doors facing away from passing traffic) and wait behind a barrier.

3 – Put your hazard warning lights on and wear a reflective jacket, if you have one.

4 – Once you’re safe, give us a call. We’ll come and rescue you, even if you’re not a member yet.

If you’re already with us, you can also report a breakdown and pinpoint your location using our app. It's the fastest way to ask us for help and track our arrival.

Find out more on what to do if your car breaks down

If you’ve got vehicle cover, change your vehicle details as soon as you can.

With single, joint or family personal cover, you'll only need to change your vehicle details if you have Commercial Use or Parts and Garage Cover added to your policy.

It's simple to change your vehicle details online, and we’ll check that your new vehicle is eligible (terms and conditions apply).

We'll help with breakdowns that happen from 24 hours after you’ve updated us.

If you have Tyre Cover, you’ll only be able to claim for tyre repairs or replacements after the first 7 days. 

If you have Parts and Garage Cover, you’ll only be able to claim for new faults that occur after the first 14 days.