Which? Recommended Provider

AA achieves Which? Recommended Provider status for fourth year running

18 September 2021

The AA has been awarded Recommended Provider status for breakdown cover in an annual survey by consumer champion Which?

Breakdown services september 2021

The UK’s biggest motoring organisation has been endorsed as a Which? Recommended Provider for breakdown cover for the fourth year running*, thanks to its prompt arrival times, expert patrols and ability to fix the majority of vehicles at the roadside.

The report states: “[The AA] gets five stars for the knowledge and courtesy of its mechanics, and it responds to 85% of call-outs in an hour or less.”

In the Manufacturer Cover review, breakdown cover is provided by the AA for the top nine manufacturers in the table (out of 14 total).

Jason sherwood

Jakob Pfaudler, AA Chief Executive Officer, said “We are thrilled to be endorsed once again in the independent Which? survey of consumer breakdown cover providers.

“We’re incredibly proud that the shining work of our patrols has been highlighted in the Which? report, as they go above and beyond each day to deliver outstanding service to our members with our brilliant contact centre teams.

“Our focus remains on innovation and we are pleased that Which? has also noted our efforts to boost patrol Electric Vehicle training as we future-proof roadside assistance. We are constantly looking for ways to develop our services for our members and manufacturer customers and welcome all feedback in the report.”

Read the full Which? report in its October 2021 magazine.

*Which? Recommended Provider status was also given to the AA in 2018, 2019, 2020.