Due to the situation, we have fewer staff available to answer your calls. From Monday 30 March, we’re changing our customer service hours – this way, we can still answer your calls with a reduced workforce.
Our breakdown line is still open 24/7 and we're prioritising emergency calls. If you need to manage your account, it may be quicker to do this online.
You might have a longer wait on the phone, but we’re working hard to keep service levels as high as possible while looking after our people.
AA Insurance Services no longer administers van insurance for customers, and so we've carefully selected Autonet Insurance Services to fulfil all annual policies. If you want a quote for your van, you can call them on:
Landline calls cost standard UK rate. Calls from mobiles vary.
About my no claims discount
Where can I find proof of my no claim discount?
When you get a car insurance quote, we ask how many years no claim discount (or no claims bonus) you already have. This information can be found on the cancellation notice or last renewal invitation from your previous insurer.
In order to validate your policy after purchase, we may ask for proof of the discount you've earned.
If you already have car insurance with us, the number of years no claim discount is on your certificate of insurance. You'll have received a copy at purchase or renewal, either by post or,