Broken down?
Report a breakdown online. We're here to help 24/7.
Discover how to contact us
Report a breakdown online. We're here to help 24/7.
Get help with your AA product or the answer to a question.
It's the quickest way to let us know about the problem.
Report a breakdownWith the AA app you can report a breakdown quickly and track help right to your side.
Download the AA appIt doesn't matter if you're already with us or not – we'll get you back on the road.
If you're a member or car insurance customer, we'll take care of everything, from vehicle recovery to making a claim – whoever you're insured with.
Report an accidentWe’ll cut replacement or spare keys if yours are broken, faulty, lost or stolen – whether you're a Member or not.
Remember, only keys attached to a unique AA key fob that's been active for 14 days are covered.
Don't start your vehicle – it could cause more damage. Call us and our fuel drain service can get you up and running again.
If you have our Home Emergency Cover optional extra.
For Home Insurance Plus customers
It's the quickest way to let us know about the problem.
Report a breakdownWith the AA app you can report a breakdown quickly and track help right to your side.
Download the AA appIt doesn't matter if you're already with us or not – we'll get you back on the road.
If you have European Breakdown Cover, we're here to help.
Our breakdown membership starts from just £7.50 a month, with a range of customisable options to suit your needs.
Buy breakdown coverPlanning a trip to Europe? We've got you covered.
Buy European breakdown coverMake changes to information like your name, phone number, vehicle or address online.
Make changesFind your policy documents and check your breakdown cover details.
Log inChat to us online to ask a question about anything to do with your breakdown cover.
Chat to us online to ask a question about renewing your breakdown cover.
Talk to us about your renewal and upgrade options.
Let us know if you’d like to opt out of automatic renewal.
Stop automatic renewalSee your options or cancel your cover quickly and easily in your account.
Log inAfter you've reported a breakdown and we've taken your vehicle to a garage, you'll need to call us before they start any repairs.
This optional extra covers replacement parts or work done at a garage when you break down.
Explore Parts and Garage CoverReport a breakdown easily and track help to your side, explore your Member benefits and offers, check your cover at a glance and plan a journey with route planner.
Download the AA appIf your vehicle or membership is registered to a business, you'll need business cover. Get a quote in seconds and buy online.
Buy business breakdown coverMake changes to information like your name, phone number, job title or address online.
Make changesFind your policy documents and check your car insurance details.
Log inChat to us online to ask a question about anything to do with your car insurance – from no claim discount to renewals.
To update your personal or policy details.
Chat to us online to ask a question about renewing your car insurance.
Talk to us about your renewal and upgrade options.
Let us know if you’d like to opt out of automatic renewal.
Stop automatic renewalDiscover answers to the most commonly asked questions about renewing your car insurance:
Use our simple digital claim assistant to tell us what's happened and start your claim. To make a glass claim here, tap back and pick 'Repair my windscreen' instead.
Start your car insurance claimMake a glass claim to either replace or repair your windscreen. Book with our trusted partner today.
Book an appointmentView our latest deals and get an instant quote
Buy motorbike insuranceMake changes to information like your name or phone number online.
Make changesFind your policy documents and check your home insurance details.
Log inChat to us online to ask a question about anything to do with your home insurance.
You'll need to call if you want to change the address on your existing home insurance policy with us.
Let us know if you’d like to opt out of automatic renewal.
Stop automatic renewalDiscover answers to the most commonly asked questions about renewing your home insurance:
You'll find the right phone number to call on your Statement of Insurance. You can find this document by logging in to your account.
Log inGet in touch if you have a question about claiming on your home insurance policy.
If you have our Home Emergency Cover optional extra.
For Home Insurance Plus customers
5 star rated insurance for the unexpected – we've got a range of travel cover for you.
Buy travel insuranceFor policies purchased from 3 April 2023:
For policies purchased up to 2 April 2023, email:
Ready to start driving? You're in safe hands. Find out about lessons and book online.
Book driving lessonsChat to us online to ask a question about anything to do with learning to drive with the AA.
Find out more about things like prices and tuition vehicles and read our FAQs.
Explore driving lessonsFind out more about starting a new career as a driving instructor.
Become a driving instructorJoin our all-inclusive franchise and see how to boost your business.
Discover franchise optionsFind and buy the right tyres for your vehicle — with extra savings if you're a Member.
Buy new tyresIf your battery's died, we can get you going again by replacing it with a new one.
Book a battery replacementWe’ll cut replacement or spare keys if yours are broken, faulty, lost or stolen – whether you're a Member or not.
Remember, only keys attached to a unique AA key fob that's been active for 14 days are covered.
Our checks look at over 70 pieces of information about a vehicle – all from just £6.
Check a vehicle's historyGet an AA-approved engineer to take a look at a vehicle before you buy.
Book a vehicle inspectionUse our online form or give us a call to discuss anything about an existing or new AA Lease.
Contact us about an AA leaseIf you think your credit card has been lost, stolen or misused, get in touch with us as soon as you can on:
or if you're outside the UK call us on:
If we need to contact you about potential fraud on your account, we'll do this using a secure channel like text or email.
If you got a Bank of Ireland card after July 2015
If you opened your ISA after October 2015, manage your account online or get in touch.
Manage your ISAIf you opened your Member Saver or Easy Saver account after February 2017, manage it online or find the right phone number to get in touch
Manage your savings accountAA Loans taken out from November 2015, provided by Bank of Ireland UK.
AA Loans taken out between January 2014 and October 2015.
If you took a Co-operative Bank loan after September 2009
With your case, membership, policy or reference number.
Email our breakdown team: [email protected]
Email our insurance team: [email protected]
With your case, membership, policy or reference number.
Member Relations
The Automobile Association
Park Square
Birdhall Lane
Cheadle
SK3 0XN
With your case, membership, policy or reference number.
Customer Services
AA Driving School,
17th Floor Capital Tower
Greyfriars Road
Cardiff
CF10 3AG
For Member or Easy Saver account taken out after February 2017.
For AA Personal Finance Limited loans
Call our free helpline for tailored breakdown help, to make changes to your existing cover or if you're a Blue Badge holder. Textphone users can prefix the number with 18001.
The quickest and easiest way to get you back on the road. Apply hard of hearing settings when you download the app. After you report your breakdown, we can communicate by text.
Download the AA appYou can also report your breakdown with us by text on:
0786 002 7999
We can provide documents in large print, audio or Braille. Textphone users can prefix our free helpline number with 18001.
If you have any general questions about accessing large print, audio or braille documents, email us at:
Your private information is important and something to protect properly – whether that's emails, data or your electronic equipment.
Discover how you can help keep your details safe from scammers and fraudsters and what to do if you get a suspect email, phone call or text from us:
Get in touch if you've got a question about our privacy notice or your personal information (how we protect it, what your rights are, or how to make a request).
Send your query, along with your title, first name initial, surname, the first line of your address and the postcode (so we know who you are), to:
You can request your personal information by using our online form:
To opt out of marketing communications, email:
Tell us your title, first name initial, surname, the first line of your address and the postcode, and what kind of marketing messages you want to opt out of.