Broken down?
Report a breakdown online. We're here to help 24/7.
Contact us
Discover how to contact us
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Find contact options here
Find contact options here
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How can we help?
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Contact options
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Emergencies
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Broken down in the UK
Report a breakdown online
It's the quickest way to let us know about the problem.
Report a breakdownUse our app to report a breakdown
With the AA app you can report a breakdown quickly and track help right to your side.
Download the AA appCall to report a breakdown
It doesn't matter if you're already with us or not – we'll get you back on the road.
03330 046 046
Open today 24/7Call to report a breakdownLandline calls cost standard UK rate. Calls from mobiles vary. -
Broken down in Europe
Call to report a breakdown in Europe
0044 (0)121 336 6289
Open today 24/7Call to report a European breakdownIf you're not already with us you can get a quote for one-off breakdown assistance. It will usually cost more than our regular cover and will be for one call-out only.Alternative European breakdown numbers
If you're having difficulty using our main European breakdown number, try these alternatives:
From a French landline:
0825 098 876 or 0472 171 200
If you've broken down on a motorway in France, you need to call the police on 112 first so they can move you to a safe location.
From a UK mobile or other EU country landlines:
00 3382 509 8876 or 00 3347 217 1200 -
I've been in a car accident
Report an accident online
If you're a member or car insurance customer, we'll take care of everything, from vehicle recovery to making a claim – whoever you're insured with.
Report an accidentCall to tell us about your accident
0330 053 0221
Open today 24/7Call to report an accidentLandline calls cost standard UK rate. Calls from mobiles vary. -
Lost my keys
Call Key Assist
We’ll cut replacement or spare keys if yours are broken, faulty, lost or stolen – whether you're a Member or not.
0330 0530 407
Call Key AssistWednesday 7am to 10pmThursday 7am to 10pmFriday 7am to 10pmSaturday 7am to 10pmSunday 7am to 10pmMonday 7am to 10pmTuesday 7am to 10pmLandline calls cost standard UK rate. Calls from mobiles vary.Gold Members with key insurance
Remember, only keys attached to a unique AA key fob that's been active for 14 days are covered.
0345 303 4023
Open today 24/7Call for key insurance claimLandline calls cost standard UK rate. Calls from mobiles vary. -
Put the wrong fuel in my vehicle
Call Fuel Assist
Don't start your vehicle – it could cause more damage. Call us and our fuel drain service can get you up and running again.
0800 072 7420
Open today 24/7Call Fuel AssistCalls are free of charge. -
I have a home emergency
Home Emergency Cover helpline
If you have our Home Emergency Cover optional extra.
0800 316 3984
Open today 24/7Call Home Emergency cover helplineCalls are free of charge.Home Emergency Response helpline
For Home Insurance Plus customers
0800 316 3983
Open today 24/7Call Home Emergency Response helplineCalls are free of charge.
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Breakdown cover
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I've broken down
Report a breakdown online
It's the quickest way to let us know about the problem.
Report a breakdownUse our app to report a breakdown
With the AA app you can report a breakdown quickly and track help right to your side.
Download the AA appCall to report a breakdown
It doesn't matter if you're already with us or not – we'll get you back on the road.
03330 046 046
Open today 24/7Call to report a breakdownLandline calls cost standard UK rate. Calls from mobiles vary.Broken down in Europe?
If you have European Breakdown Cover, we're here to help.
0044 (0) 121 336 6289
Open today 24/7Call to report a European breakdown -
Buy UK breakdown cover
Get a breakdown cover quote online
Our breakdown membership starts from just £7.50 a month, with a range of customisable options to suit your needs.
Buy breakdown coverCall for a breakdown cover quote
0330 053 1100
Call for breakdown coverWednesday 8am to 7pmThursday 8am to 7pmFriday 8am to 7pmSaturday 9am to 5pmSunday ClosedMonday 8am to 7pmTuesday 8am to 7pmLandline calls cost standard UK rate. Calls from mobiles vary. -
Buy European breakdown cover
Get a European breakdown cover quote online
Planning a trip to Europe? We've got you covered.
Buy European breakdown coverCall for a European breakdown cover quote
0330 053 1321
Call for European breakdown coverWednesday 9am to 6pmThursday 9am to 6pmFriday 9am to 6pmSaturday 9am to 5pmSunday ClosedMonday 9am to 6pmTuesday 9am to 6pmLandline calls cost standard UK rate. Calls from mobiles vary. -
Change my breakdown cover details or ask a question
Change your breakdown cover details online
Make changes to information like your name, phone number, vehicle or address online.
Make changesView your documents and cover details
Find your policy documents and check your breakdown cover details.
Log inChat to us about your breakdown cover
Chat to us online to ask a question about anything to do with your breakdown cover.
Call if you need help or have a question
0343 316 4444
Call us about your breakdown coverWednesday 8am to 7pmThursday 8am to 7pmFriday 8am to 7pmSaturday 9am to 5pmSunday ClosedMonday 8am to 7pmTuesday 8am to 7pmLandline calls cost standard UK rate. Calls from mobiles vary. -
Renew breakdown cover
Chat to us about your breakdown cover renewal
Chat to us online to ask a question about renewing your breakdown cover.
Renew your breakdown cover
Talk to us about your renewal and upgrade options.
0343 316 4444
Call to renew breakdown coverWednesday 8am to 7pmThursday 8am to 7pmFriday 8am to 7pmSaturday 9am to 5pmSunday ClosedMonday 8am to 7pmTuesday 8am to 7pmLandline calls cost standard UK rate. Calls from mobiles vary.Automatic renewal
Let us know if you’d like to opt out of automatic renewal.
Stop automatic renewal -
Cancel breakdown cover
Cancel your breakdown cover online
See your options or cancel your cover quickly and easily in your account.
Log inCancel your breakdown cover
0343 316 4444
Call to cancel breakdown coverWednesday 8am to 7pmThursday 8am to 7pmFriday 8am to 7pmSaturday 9am to 5pmSunday ClosedMonday 8am to 7pmTuesday 8am to 7pmLandline calls cost standard UK rate. Calls from mobiles vary. -
Make a Parts and Garage Cover claim
Make a Parts and Garage Cover claim
After you've reported a breakdown and we've taken your vehicle to a garage, you'll need to call us before they start any repairs.
0344 579 0042
Call to make a parts and garage claimWednesday 9am to 6pmThursday 9am to 6pmFriday 9am to 6pmSaturday ClosedSunday ClosedMonday 9am to 6pmTuesday 9am to 6pmLandline calls cost standard UK rate. Calls from mobiles vary.Buy Parts and Garage Cover online
This optional extra covers replacement parts or work done at a garage when you break down.
Explore Parts and Garage Cover -
Download app
Download the AA app
Report a breakdown easily and track help to your side, explore your Member benefits and offers, check your cover at a glance and plan a journey with route planner.
Download the AA app -
Business breakdown cover
Get a business breakdown cover quote
If your vehicle or membership is registered to a business, you'll need business cover. Get a quote in seconds and buy online.
Buy business breakdown coverCall for a business breakdown cover quote
0330 053 0397
Call for business breakdown coverWednesday 9am to 5pmThursday 9am to 5pmFriday 9am to 5pmSaturday ClosedSunday ClosedMonday 9am to 5pmTuesday 9am to 5pmLandline calls cost standard UK rate. Calls from mobiles vary.
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Car insurance
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Buy car insurance
Call for a car insurance quote
0330 053 0256
Call for car insuranceWednesday 8am to 7pmThursday 8am to 7pmFriday 8am to 7pmSaturday 9am to 5pmSunday ClosedMonday 8am to 7pmTuesday 8am to 7pmLandline calls cost standard UK rate. Calls from mobiles vary. -
Change my car insurance details or ask a question
Change your car insurance details online
Make changes to information like your name, phone number, job title or address online.
Make changesView your documents and cover details
Find your policy documents and check your car insurance details.
Log inChat to us about your car insurance
Chat to us online to ask a question about anything to do with your car insurance – from no claim discount to renewals.
Call if you need help or have a question
To update your personal or policy details.
0370 533 2211
Call about your car insuranceWednesday 8am to 7pmThursday 8am to 7pmFriday 8am to 7pmSaturday 9am to 5pmSunday ClosedMonday 8am to 7pmTuesday 8am to 7pmLandline calls cost standard UK rate. Calls from mobiles vary. -
Renew car insurance
Chat to us about your car insurance renewal
Chat to us online to ask a question about renewing your car insurance.
Renew your car insurance
Talk to us about your renewal and upgrade options.
0370 160 0138
Call to renew car insuranceWednesday 8am to 7pmThursday 8am to 7pmFriday 8am to 7pmSaturday 9am to 5pmSunday ClosedMonday 8am to 7pmTuesday 8am to 7pmLandline calls cost standard UK rate. Calls from mobiles vary.Automatic renewal
Let us know if you’d like to opt out of automatic renewal.
Stop automatic renewalCar insurance renewal FAQs
Discover answers to the most commonly asked questions about renewing your car insurance:
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Cancel car insurance
Cancel your car insurance
0370 160 0138
Call to car vehicle insuranceWednesday 8am to 7pmThursday 8am to 7pmFriday 8am to 7pmSaturday 9am to 5pmSunday ClosedMonday 8am to 7pmTuesday 8am to 7pmLandline calls cost standard UK rate. Calls from mobiles vary. -
Make a car insurance claim
Make a car insurance claim online
Use our simple digital claim assistant to tell us what's happened and start your claim. To make a glass claim here, tap back and pick 'Repair my windscreen' instead.
Start your car insurance claimCall to make a car insurance claim
0330 053 0322
Open today 24/7Call to make a car insurance claimLandline calls cost standard UK rate. Calls from mobiles vary. -
Repair my windscreen
Make a windscreen claim online
Make a glass claim to either replace or repair your windscreen. Book with our trusted partner today.
Book an appointmentPlease have your details ready, including the policy number, start date and insurer. You can find them all on your Statement of Insurance. -
Buy motorbike insurance
Get a motorbike insurance quote online
View our latest deals and get an instant quote
Buy motorbike insuranceCall for a motorbike insurance quote
0344 335 2932
Call for motorbike insuranceWednesday 9am to 6pmThursday 9am to 6pmFriday 9am to 6pmSaturday 9am to 4pmSunday ClosedMonday 9am to 6pmTuesday 9am to 6pmLandline calls cost standard UK rate. Calls from mobiles vary.
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Home insurance
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Buy home insurance
Call for a home insurance quote
0330 053 0063
Call for home insuranceWednesday 8am to 7pmThursday 8am to 7pmFriday 8am to 7pmSaturday 9am to 5pmSunday ClosedMonday 8am to 7pmTuesday 8am to 7pmLandline calls cost standard UK rate. Calls from mobiles vary. -
Change my home insurance details or ask a question
Change your home insurance details online
Make changes to information like your name or phone number online.
Make changesView your documents and cover details
Find your policy documents and check your home insurance details.
Log inChat to us about your home insurance
Chat to us online to ask a question about anything to do with your home insurance.
Call if you need help or have a question
You'll need to call if you want to change the address on your existing home insurance policy with us.
0370 606 1617
Call about home insuranceWednesday 8am to 7pmThursday 8am to 7pmFriday 8am to 7pmSaturday 9am to 5pmSunday ClosedMonday 8am to 7pmTuesday 8am to 7pmLandline calls cost standard UK rate. Calls from mobiles vary. -
Renew home insurance
Renew your home insurance
0370 606 1617
Call to renew home insuranceWednesday 8am to 7pmThursday 8am to 7pmFriday 8am to 7pmSaturday 9am to 5pmSunday ClosedMonday 8am to 7pmTuesday 8am to 7pmLandline calls cost standard UK rate. Calls from mobiles vary.Automatic renewal
Let us know if you’d like to opt out of automatic renewal.
Stop automatic renewalHome insurance renewal FAQs
Discover answers to the most commonly asked questions about renewing your home insurance:
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Cancel home insurance
Cancel your home insurance
0370 606 1617
Call to cancel home insuranceWednesday 8am to 7pmThursday 8am to 7pmFriday 8am to 7pmSaturday 9am to 5pmSunday ClosedMonday 8am to 7pmTuesday 8am to 7pmLandline calls cost standard UK rate. Calls from mobiles vary. -
Make a home insurance claim
Make a home insurance claim
You'll find the right phone number to call on your Statement of Insurance. You can find this document by logging in to your account.
Log inCall for home insurance policy advice
Get in touch if you have a question about claiming on your home insurance policy.
0370 606 1617
Call for home insurance adviceWednesday 8am to 7pmThursday 8am to 7pmFriday 8am to 7pmSaturday 9am to 5pmSunday ClosedMonday 8am to 7pmTuesday 8am to 7pmLandline calls cost standard UK rate. Calls from mobiles vary.Home insurance claim FAQs
Discover answers to the most commonly asked questions about making a home insurance claim:
Home insurance claims advice and FAQs -
I have a home emergency
Home Emergency Cover helpline
If you have our Home Emergency Cover optional extra.
0800 316 3984
Open today 24/7Call Home Emergency cover helplineCalls are free of charge.Home Emergency Response helpline
For Home Insurance Plus customers
0800 316 3983
Open today 24/7Call Home Emergency Response helplineCalls are free of charge.
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Travel insurance
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Buy travel insurance
Get a travel insurance quote online
5 star rated insurance for the unexpected – we've got a range of travel cover for you.
Buy travel insuranceCall for a travel insurance quote
0330 123 5485
Call for travel insuranceWednesday 8:30am to 8pmThursday 8:30am to 8pmFriday 8:30am to 8pmSaturday 9am to 5pmSunday 10am to 4pmMonday 8:30am to 8pmTuesday 8:30am to 8pm -
Make a travel insurance claim
Claim for policies purchased from 3 April 2023
0330 123 5751
Open today 24/7Call for travel insurance claimsCalls cost no more than calls to geographic numbers 01 or 02.
Emergency Medical Assistance +44 (0)330 1235 751 Lines are open 24/7.Claim for policies purchased up to 2 April 2023
0330 058 2991
Open today 24/7Call for travel insurance claimsCalls cost no more than calls to geographic numbers 01 or 02.
Emergency Medical Assistance +44 (0)147 335 6274 Lines are open 24/7.Other ways to claim
For policies purchased from 3 April 2023:
For policies purchased up to 2 April 2023, email:
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Ask a travel insurance question
Policies purchased from 3 April 2023
0330 123 5485
Call about travel insuranceWednesday 8:30am to 8pmThursday 8:30am to 8pmFriday 8:30am to 8pmSaturday 9am to 5pmSunday 10am to 4pmMonday 8:30am to 8pmTuesday 8:30am to 8pmCalls cost no more than calls to geographic numbers 01 or 02.
Emergency Medical Assistance +44 (0)330 1235 751 Lines are open 24/7.Claim for policies purchased up to 2 April 2023
0330 058 1644
Call about travel insuranceWednesday 9am to 5pmThursday 9am to 5pmFriday 9am to 5pmSaturday 9am to 1pmSunday ClosedMonday 9am to 5pmTuesday 9am to 5pmCalls cost no more than calls to geographic numbers 01 or 02.
Emergency Medical Assistance +44 (0)147 335 6274 Lines are open 24/7.
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Driving school
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Book driving lessons
Book driving lessons
Ready to start driving? You're in safe hands. Find out about lessons and book online.
Book driving lessons -
Ask a driving lessons question
Ask a question about driving lessons
Chat to us online to ask a question about anything to do with learning to drive with the AA.
Driving lessons information and FAQs
Find out more about things like prices and tuition vehicles and read our FAQs.
Explore driving lessons -
Become a driving instructor
Train to be a driving instructor
Find out more about starting a new career as a driving instructor.
Become a driving instructor -
Apply to be an AA driving instructor
AA driving instructor franchise
Join our all-inclusive franchise and see how to boost your business.
Discover franchise options
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Vehicle maintenance
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Get new tyres
AA Tyres
Find and buy the right tyres for your vehicle — with extra savings if you're a Member.
Buy new tyres -
Get a new car battery
Battery Assist
If your battery's died, we can get you going again by replacing it with a new one.
Book a battery replacementCall Battery Assist
0800 316 4314
Call to replace a batteryWednesday 7am to 8pmThursday 7am to 8pmFriday 7am to 8pmSaturday 7am to 8pmSunday 7am to 8pmMonday 7am to 8pmTuesday 7am to 8pmCalls are free of charge. -
Get replacement keys
Call Key Assist
We’ll cut replacement or spare keys if yours are broken, faulty, lost or stolen – whether you're a Member or not.
0330 0530 407
Call Key AssistWednesday 7am to 10pmThursday 7am to 10pmFriday 7am to 10pmSaturday 7am to 10pmSunday 7am to 10pmMonday 7am to 10pmTuesday 7am to 10pmLandline calls cost standard UK rate. Calls from mobiles vary.Gold Members with key insurance
Remember, only keys attached to a unique AA key fob that's been active for 14 days are covered.
0345 303 4023
Open today 24/7Call for key insurance claimLandline calls cost standard UK rate. Calls from mobiles vary. -
Book a service, MOT or repair
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Vehicle inspections and leasing
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Check a vehicle's history
Buy a comprehensive vehicle history online
Our checks look at over 70 pieces of information about a vehicle – all from just £6.
Check a vehicle's historyCall us about a vehicle history check
0113 222 2012
Call about a vehicle checkWednesday 8am to 6pmThursday 8am to 6pmFriday 8am to 6pmSaturday 8am to 5pmSunday 10am to 5pmMonday 8am to 6pmTuesday 8am to 6pm -
Book a vehicle inspection
Book a vehicle inspection online
Get an AA-approved engineer to take a look at a vehicle before you buy.
Book a vehicle inspectionCall us about vehicle inspections
0800 056 8040
Call to book a vehicle inspectionWednesday 8am to 8pmThursday 8am to 8pmFriday 8am to 8pmSaturday 8am to 8pmSunday 8am to 8pmMonday 8am to 8pmTuesday 8am to 8pmCalls are free of charge. -
Ask about a new or existing car lease
Ask a question about an AA Lease
Use our online form or give us a call to discuss anything about an existing or new AA Lease.
Contact us about an AA leaseCall to discuss an AA Lease
0344 472 1081
Call about an AA LeaseWednesday 9am to 5pmThursday 9am to 5pmFriday 9am to 5pmSaturday ClosedSunday ClosedMonday 9am to 5pmTuesday 9am to 5pmLandline calls cost standard UK rate. Calls from mobiles vary.
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Finance
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Lost or stolen credit card
Call us about a lost or stolen credit card
If you think your credit card has been lost, stolen or misused, get in touch with us as soon as you can on:
0345 600 5606
or if you're outside the UK call us on:
0044 117 456 9835
Lines open 24/7
If we need to contact you about potential fraud on your account, we'll do this using a secure channel like text or email.
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Credit card question
Call about your credit card
If you got a Bank of Ireland card after July 2015
0345 600 5606
Call about credit cardWednesday 8am to 7pmThursday 8am to 7pmFriday 8am to 7pmSaturday ClosedSunday ClosedMonday 8am to 7pmTuesday 8am to 7pmLandline calls cost standard UK rate. Calls from mobiles vary. -
ISA or savings account question
Manage your existing ISA
If you opened your ISA after October 2015, manage your account online or get in touch.
Manage your ISAManage your existing savings account
If you opened your Member Saver or Easy Saver account after February 2017, manage it online or find the right phone number to get in touch
Manage your savings account -
Loan question
Call about loans taken out from November 2015
AA Loans taken out from November 2015, provided by Bank of Ireland UK.
0345 266 0124
Call about your loanWednesday 8am to 7pmThursday 8am to 7pmFriday 8am to 7pmSaturday 8am to 2pmSunday ClosedMonday 8am to 7pmTuesday 8am to 7pmLandline calls cost standard UK rate. Calls from mobiles vary.Call about loans taken out between January 2014 and October 2015
AA Loans taken out between January 2014 and October 2015.
0345 241 1308
Call us about your loanWednesday 8:30am to 8pmThursday 8:30am to 8pmFriday 8:30am to 8pmSaturday 9am to 6pmSunday 10am to 4pmMonday 8:30am to 8pmTuesday 8:30am to 8pmLandline calls cost standard UK rate. Calls from mobiles vary.Call about a Co-operative Bank loan
If you took a Co-operative Bank loan after September 2009
03457 212 212
Call about your Co-operative Bank loanWednesday 8am to 9pmThursday 8am to 9pmFriday 8am to 9pmSaturday 9am to 6pmSunday 9am to 6pmMonday 8am to 9pmTuesday 8am to 9pmLandline calls cost standard UK rate. Calls from mobiles vary. -
Mortgage question
Call us about your mortgage
0345 601 0502
Call about your mortgageWednesday 8:30am to 6pmThursday 8:30am to 6pmFriday 8:30am to 6pmSaturday ClosedSunday ClosedMonday 8:30am to 6pmTuesday 8:30am to 6pmLandline calls cost standard UK rate. Calls from mobiles vary.
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Feedback and complaints
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Breakdown cover or insurance
Email us
With your case, membership, policy or reference number.
Email our breakdown team: [email protected]
Email our insurance team: [email protected]
Write to us
With your case, membership, policy or reference number.
Member Relations
The Automobile Association
Park Square
Birdhall Lane
Cheadle
SK3 0XNCall us
With your case, membership, policy or reference number.
0344 209 0556
Call about breakdown or insuranceWednesday 9am to 5pmThursday 9am to 5pmFriday 9am to 5pmSaturday ClosedSunday ClosedMonday 9am to 5pmTuesday 9am to 5pmLandline calls cost standard UK rate. Calls from mobiles vary. -
Driving school
Call us
0800 607 080
Call about driving schoolWednesday 8:30am to 8pmThursday 8:30am to 8pmFriday 8:30am to 8pmSaturday 9am to 5pmSunday ClosedMonday 8:30am to 8pmTuesday 8:30am to 8pmCalls are free of charge.Email us
[email protected]
Write to us
Customer Services
AA Driving School,
17th Floor Capital Tower
Greyfriars Road
Cardiff
CF10 3AG -
Savings account or ISA
Call us about saving accounts
For Member or Easy Saver account taken out after February 2017.
0345 266 0001
Call about savings accountsWednesday 8am to 8pmThursday 8am to 8pmFriday 8am to 8pmSaturday 9am to 5pmSunday ClosedMonday 8am to 8pmTuesday 8am to 8pmLandline calls cost standard UK rate. Calls from mobiles vary.Call us about ISAs
0345 603 6302
Call about ISAsWednesday 8am to 8pmThursday 8am to 8pmFriday 8am to 8pmSaturday 8am to 8pmSunday ClosedMonday 8am to 8pmTuesday 8am to 8pmLandline calls cost standard UK rate. Calls from mobiles vary. -
Loans
Call us about your Bank of Ireland loan
0800 917 7293
Call about Bank of Ireland loanWednesday 8am to 8pmThursday 8am to 8pmFriday 8am to 8pmSaturday 8am to 8pmSunday 9am to 5pmMonday 8am to 8pmTuesday 8am to 8pmCall us about your AA Loan
For AA Personal Finance Limited loans
0345 606 1651
Call about AA LoanWednesday 8:30am to 6pmThursday 8:30am to 6pmFriday 8:30am to 6pmSaturday 8:30am to 6pmSunday 9:30am to 5:30pmMonday 8:30am to 6pmTuesday 8:30am to 6pmLandline calls cost standard UK rate. Calls from mobiles vary.Call us about your Co-operative Bank loan
03457 212 212
Call about Co-operative bank loanWednesday 8am to 9pmThursday 8am to 9pmFriday 8am to 9pmSaturday 9am to 6pmSunday 9am to 6pmMonday 8am to 9pmTuesday 8am to 9pmLandline calls cost standard UK rate. Calls from mobiles vary.Call about your Creation Consumer Finance Limited loan
0345 241 1308
Call about Creation Consumer Finance loanWednesday 8am to 9pmThursday 8am to 9pmFriday 8am to 9pmSaturday 9am to 6pmSunday 9am to 6pmMonday 8am to 9pmTuesday 8am to 9pmLandline calls cost standard UK rate. Calls from mobiles vary. -
Bank cards
Call about your credit card
0345 600 5606
Call about credit cardsWednesday 8am to 8pmThursday 8am to 8pmFriday 8am to 8pmSaturday 9am to 5pmSunday ClosedMonday 8am to 8pmTuesday 8am to 8pmCalls cost no more than calls to geographic numbers (01 or 02). Calls from landlines and mobiles are included in free call packages. -
Mortgages
Call about your AA Mortgage
0800 953 0025
Call about AA MortgageWednesday 9am to 5pmThursday 9am to 5pmFriday 9am to 5pmSaturday ClosedSunday ClosedMonday 9am to 5pmTuesday 9am to 5pmLandline calls cost standard UK rate. Calls from mobiles vary.Email
[email protected] -
Legal services
Email
[email protected]
Write
The Senior Partner
Parabis Law LLP
8 Bedford Park
Croydon
Surrey CR0 2AP
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Accessibility
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I have a disability and need tailored vehicle help
Additional support for people with a disability
Call our free helpline for tailored breakdown help, to make changes to your existing cover or if you're a Blue Badge holder. Textphone users can prefix the number with 18001.
0800 26 20 50
Open today 24/7Call our helplineCalls are free of charge. -
Accessible ways to report a breakdown
Use the app
The quickest and easiest way to get you back on the road. Apply hard of hearing settings when you download the app. After you report your breakdown, we can communicate by text.
Download the AA appText breakdown service
You can also report your breakdown with us by text on:
0786 002 7999
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Get large print, audio or braille documents
Call us for alternative format documents
We can provide documents in large print, audio or Braille. Textphone users can prefix our free helpline number with 18001.
0800 26 20 50
Call for documentsWednesday 9am to 5pmThursday 9am to 5pmFriday 9am to 5pmSaturday ClosedSunday ClosedMonday 9am to 5pmTuesday 9am to 5pmCalls are free of charge.Email us
If you have any general questions about accessing large print, audio or braille documents, email us at:
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Your data
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I want to know how to keep my data safe
How to keep your data safe
Your private information is important and something to protect properly – whether that's emails, data or your electronic equipment.
Discover how you can help keep your details safe from scammers and fraudsters and what to do if you get a suspect email, phone call or text from us:Email us about data protection
Get in touch if you've got a question about our privacy notice or your personal information (how we protect it, what your rights are, or how to make a request).
Send your query, along with your title, first name initial, surname, the first line of your address and the postcode (so we know who you are), to:
You can request your personal information by using our online form:
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Opt out of marketing messages
Opt out of marketing
To opt out of marketing communications, email:
Tell us your title, first name initial, surname, the first line of your address and the postcode, and what kind of marketing messages you want to opt out of.
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