Due to the situation, we have fewer staff available to answer your calls. We’ve changed our customer service hours to 8am to 6pm, Monday to Friday; 9am to 5pm, Saturday so we can make sure we're there for you when you need us.
Our breakdown line is still open 24/7 and we're prioritising emergency calls. You may be able to check your details and manage your account online.
You might have a longer wait on the phone, but we’re working hard to keep service levels as high as possible while looking after our people.
Landline calls cost standard UK rate. Calls from mobiles vary.
I need to renew my cover
How it works
We'll write to you in plenty of time before your renewal date to get the ball rolling and find out how you'd like to proceed. Find out more on our existing members page.
To make a claim under your Parts and Garage Cover, you'll first need to call us for breakdown assistance. If a garage repair is needed, contact our claims helpline before the work begins.
Please have your details ready, including the policy number, start date and insurer. You can find them all on your Statement of Insurance.
Is windscreen cover included in my policy?
If you have comprehensive cover, then windscreen cover is included. A windscreen replacement is subject to the applicable excess, but there is no excess to pay on a windscreen repair.
Will a windscreen repair affect my no claim discount?
No, your discount is not affected by a windscreen claim.
Landline calls cost standard UK rate. Calls from mobiles vary.
About my no claim discount
Where can I find proof of my no claim discount?
New customers
When you get a car insurance quote, we ask how many years no claim discount (or no claims bonus) you already have. This information can be found on the cancellation notice or last renewal invitation from your previous insurer.
In order to validate your policy after purchase, we may ask for proof of the discount you've earned.
Existing customers
If you already have car insurance with us, the number of years no claim discount is on your certificate of insurance. You'll have received a copy at purchase or renewal, either by post or,
I'm hard of hearing and need to know the most accessible way to report a breakdown
Use the app
The quickest and easiest way to get you back on the road. Apply hard of hearing settings when you download. After you report your breakdown, we can communicate by text.
Tell us your title, first name initial, surname, the first line of your address and the postcode, and what kind of marketing messages you want to opt out of.
