Get in touch
We'll get you back on the road
Our breakdown line is still open 24/7 and we're prioritising emergency calls. You may be able to check your details and manage your account online.
You might have a longer wait on the phone, but we’re working hard to keep service levels as high as possible while looking after our people.
Emergencies
I've broken down in the UK
We send a mechanic out for urgent problems like:
You can also find trusted, AA approved, independent garages with Smart Care.
The quickest way to give us your membership details, tell us about the problem and get back on the road.
Get helpMember? Use our app to store your details and report a breakdown more easily.
Get helpEven if you're not covered - we'll get you back on the road.
I've broken down in Europe
We'll help to get you back on the road – whether you're a member or not.
If you're on a motorway, you first need to call the police on 112.
Once the police have moved you to a safe location, try calling us on the above number – or if you're calling from a French landline:
or
If you're in another EU country and are having trouble calling the numbers above, try these instead:
or
I've been in an accident and need to make a claim
Already insured? Make a claim.
I've lost my keys
The easiest and fastest way to get new car keys sorted.
For any keys, make a claim (the fob must be with keys and been active for 14 days).
I've put the wrong fuel in my vehicle
Do not start your vehicle, as this could cause further damage. Our fuel drain service can get you up and running again.
Breakdown cover
I've broken down
We send a mechanic out for urgent problems like:
You can also find trusted, AA approved, independent garages with Smart Care.
The quickest way to give us your membership details, tell us about the problem and get back on the road.
Get helpMember? Use our app to store your details and report a breakdown more easily.
Get helpEven if you're not covered - we'll get you back on the road.
I need UK breakdown cover
Our breakdown membership starts from just £6 per month, with a range of customisable options to suit your needs.
Buy nowFor a breakdown cover quote.
I need European breakdown cover
I'd like to make changes to my cover
For anything else.
I need to renew my cover
We'll write to you in plenty of time before your renewal date to get the ball rolling and find out how you'd like to proceed. Find out more on our existing members page.
Find out more
I want to cancel my cover
I have a general question about my cover
Check your level of cover, report breakdowns and get rescued faster. Get real-time road info and special offers.
Download the app
I need to make a Parts and Garage Cover claim
To make a claim under your Parts and Garage Cover, you'll first need to call us for breakdown assistance. If a garage repair is needed, contact our claims helpline before the work begins.
You can pop any receipts and documents in support of your claim in the post, to:
The Claims Department
AA Claims services
Lambert House
Stockport Road
Cheadle, Cheshire
SK8 2DY
Learn more about how our Parts and Garage Cover works.
Visit Parts and Garage Cover page
I have a business cover question
If your vehicle or membership is registered to a business, you'll need business cover. Get a quote in seconds and buy online.
Buy online
Vehicle insurance
I need car insurance
Need help buying online?
Our answers to your FAQs can help with buying cover, making a claim or renewing.
I need motorbike insurance
Need help buying online.
I need to change my vehicle insurance details
Tell us if you need to change your name or title on your car insurance policy.
Edit nameTell us if you need to change your occupation on your car insurance policy.
Edit jobTo update your personal or policy details.
Can I add vehicles to my policy temporarily?
Usually yes – call us on 0800 316 1193 and ask to add a temporary additional vehicle (TAV).
I need to renew my vehicle insurance
Our answers to your FAQs can help with buying cover, making a claim or renewing.
I need to cancel my vehicle insurance
I need to make a vehicle insurance claim
I need to repair my windscreen
Make a glass claim and arrange a repair
Book an appointmentIs windscreen cover included in my policy?
If you have comprehensive cover, then windscreen cover is included. A windscreen replacement is subject to the applicable excess, but there is no excess to pay on a windscreen repair.
Will a windscreen repair affect my no claim discount?
No, your discount is not affected by a windscreen claim.
About my online documents
Learn more about setting up your account and accessing your documents online
Good to know
No online account? Register with the insurance policy number we emailed you.
About my no claim discount
Where can I find proof of my no claim discount?
New customers
When you get a car insurance quote, we ask how many years no claim discount (or no claims bonus) you already have. This information can be found on the cancellation notice or last renewal invitation from your previous insurer.
In order to validate your policy after purchase, we may ask for proof of the discount you've earned.
Find out how to email or send the document to us.
Existing customers
If you already have car insurance with us, the number of years no claim discount is on your certificate of insurance. You'll have received a copy at purchase or renewal, either by post or,
If you need a replacement certificate of insurance, please call us on 0370 533 2211.
Can named drivers get a no claims discount?
Yes they can. Named drivers over 25 can earn their own no claims discount to use on a policy with us.
I have a general question about my cover
Vehicle maintenance
I need new tyres
Find and buy the right tyres for your vehicle — with extra savings if you're a Member.
Buy new tyres
I need a new car battery
In the event of a flat battery, we can get you moving again on the same day.
Order a new battery
I need replacement keys
The easiest and fastest way to get new car keys sorted.
For any keys, make a claim (the fob must be with keys and been active for 14 days).
I need to find my nearest garage
Vehicle sales, leasing & inspections
I want to buy a car
Buy with confidence – all our used cars come with a free history check and breakdown cover.
Buy a car
I want to lease a car
The simplest way to drive a brand-new car, with insurance, servicing and vehicle tax included.
Search for your car
I've a question about my Smart Lease
I want to check a vehicle's history
What's covered:
Number of previous owners
Outstanding car finance/loans
Insurance write-offs
Mileage discrepancies
Reported as stolen data
VSC/VIN match
Plus, more than 70 other pieces of information.
Get peace of mind before purchasing, with a comprehensive history report on a vehicle.
Check a vehicle
I'd like to book a vehicle inspection
Get an AA-approved engineer to take a look at a vehicle, so you can have complete confidence before purchasing.
Book a vehicle inspection
I'm interested in a car loan
Driving school
I want to book driving lessons
I've got questions about driving lessons
Find out more about our instruction, tuition vehicles and a range of FAQs
I want to become a driving instructor
Find out more about starting a new career as a driving instructor
I want to apply to be an AA driving instructor
Travel
I need travel insurance
5 Star rated insurance for the unexpected – we've got a range of travel cover for you.
Get a quoteOur anwers to your FAQs can help from buying cover to making a claim.
I need to make a travel insurance claim
Before getting in touch, please have ready:
Annual multi-trip or Single trip (policy numbers starting P):
Lines are open 24 hours a day, 365 days a year.
Policies purchased from 5 April 2018
Policies purchased before 5 April 2018
I want to manage my travel currency card
I need to plan a travel route
The quickest and easiest way to plan a route and get up-to-date traffic news.
Download now
Money
I've got a lost or stolen credit card
If you think your credit card has been lost, stolen or misused, get in touch with us as soon as you can on:
or if you're outside the UK call us on:
If we need to contact you about potential fraud on your account, we'll do this through a secure channel such as text or email.
I've got a question about my credit card
If you got a Bank of Ireland card after July 2015
I've got a question about my ISA
If your ISA was opened after October 2015
I've got a question about my savings account
Member Saver or Easy Saver accounts taken out after February 2017, provided by Bank of Ireland UK.
If account was open before 2 September 2015
I've got a question about my loan
AA Loans taken out from November 2015, provided by Bank of Ireland UK.
AA Loans taken out between January 2014 and October 2015.
If you took a Co-operative Bank loan after September 2009
I've got a question about my mortgage
I've got a question about my Spend and Earn Card
I've got a question about my Travel Currency Card
Home
I need home insurance
You can see how much cover you'll really need with our home contents calculator.
Need help using the online journey.
Our answers to your FAQs can help with buying cover, making a claim or renewing.
I need to change my home insurance details
I need to renew my home insurance
Our answers to your FAQs can help with buying cover, making a claim or renewing.
I have a question about my home insurance
I need to make a home insurance claim
You'll find the number for your insurer in your policy documentation.
I have a home emergency
Get help for your household emergency
For Home Insurance Plus customers
Feedback & complaints
Products or services
With your case, membership, policy or reference number.
With your case, membership, policy or reference number.
Member Relations
The Automobile Association
Lambert House
Stockport Road
Cheadle
Cheshire
SK8 2DY
Driving school
Customer Services
AA Driving School,
17th Floor Capital Tower
Greyfriars Road
Cardiff
CF10 3AG
Savings accounts
For Member / Easy Saver account taken out after February 2017.
For ISA
Loans
For Bank of Ireland loans
For AA Personal Finance Limited loans
For Co-operative Bank loans
For Creation Consumer Finance Limited loans
Bank cards
For credit cards
For spend and Earn cards
For Travel Currency cards
Mortgages
For AA Mortgages
Legal services
Using our services
I have a disability and need tailored vehicle assistance
Free for Members, providing practical advice, adaptation options and tailored breakdown solutions to support your driving needs.
I want large print, audio or Braille documents
If you have any general questions about accessing large print, audio or Braille documents, write to us at:
I'm hard of hearing and need to know the most accessible way to report a breakdown
The quickest and easiest way to get you back on the road. Apply hard of hearing settings when you download. After you report your breakdown, we can communicate by text.
Download our appYou can also report your breakdown with us by text on:
0786 002 7999
I need help logging in to my account
If you need any help with registering an account and logging in.
Your account FAQsIf you're an insurance or Home Membership customer, your account is the easiest and quickest way to view and manage your policies.
Register now
I have a question about Smart Benefits
Get discounts on restaurants, car care, days out and more – including those for Gold and Silver Members – with our Breakdown Cover.
Find out moreFind vouchers and discount codes for a range of brands with your membership.
See all benefits
I have a general question about using your website
I have a question about data protection
If you've got a question about:
Send your query, along with your title, first name initial, surname, the first line of your address and the postcode (so we know who you are), to:
If you'd like to request your personal information, you can do so using our online form:
I want to opt out of marketing messages
Tell us your title, first name initial, surname, the first line of your address and the postcode, and what kind of marketing messages you want to opt out of.
