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Policy documents, renewal and claims advice
Where can I find my policy documents?
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I want to view a saved quote
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I want to renew or update my car insurance
I want to make a claim
We're here to help 24 hours a day, 365 days a year
If you're unfortunate enough to have an accident, injury, loss or damage regardless of fault, our claim advisors are ready to help. To make a claim, call:
0800 269 622
Please have your policy number handy when calling. Your policy number is on your Statement of Insurance.
When you call AA Claimline, your personal claim advisor will explain all the available options, and assist you through every step of the claims process. Then, once the incident report has been completed, you will be passed to either your insurer or ClaimFast (our preferred accident management company) to progress your claim.
Your AA personal claim advisor will contact you in a week to discuss how your claim is progressing, and see if we can be of any assistance.
Car insurance claim help tips
Before you call, read our advice about making a car insurance claim.
Driving abroad in Europe
Find out which countries you're covered to drive in.
About my no claim discount
Where can I find proof of my no claim discount?
When you get a car insurance quote, we ask how many years no claim discount (or no claims bonus) you already have. This information can be found on the cancellation notice or last renewal invitation from your previous insurer.
In order to validate your policy after purchase, we may ask for proof of the discount you've earned.
You can send us a copy of the renewal or cancellation notice, or a letter on headed paper from your previous insurer.
The document must be dated within the past 2 years, and isn't used for another vehicle. Also, please tell us about any gap of more than 30 days between your previous and the new AA policy, including claims or convictions.
You can either email or send the document to us:
AA PO Box 2AA, Newcastle upon Tyne NE99 2AA
The document should show:
- Your name and address
- The previous insurance policy number and expiry date
- The vehicle registration number
- Number of years no claim discount
On receipt we'll acknowledge the proof of your no claim discount. If we do need further information, we'll allow you sufficient time to provide it. Meanwhile, your AA car insurance policy remains active.
If you already have car insurance with us, the number of years no claim discount is on your certificate of insurance. You'll have received a copy at purchase or renewal, either by post or in your online account.
If you need a replacement certificate of insurance, please call us on 0370 533 2211.