Help for our customers
Due to the coronavirus situation we have fewer customer service staff available to answer your calls. You might wait a little longer wait on the phone, but we're working hard to help you while looking after our people.
You can find our contact hours below.
Log in or register to find your insurance documents online.
It's easy to let us know if your personal details have changed or you've spotted a mistake. The quickest way is to fill out a form online:
If you want to change your address or change the vehicle on your insurance, you'll need to call us on 0370 533 2211 to update your details.
Lines are open Monday to Friday 9am to 6pm, Saturday 9am to 5pm, Bank Holidays 10am to 4pm, Closed Sundays. Calls charged at standard national rate.
If you're unfortunate enough to have an accident, injury, loss or damage regardless of fault, AA Accident Assist is ready to help.
To make a claim, call 0800 269 622.
Please have your policy number handy – you can find it on your Statement of Insurance.
When you call AA Accident Assist, your claim advisor will explain all the available options, and assist you through every step of the claims process. Then, once the incident report has been completed, we'll arrange repairs to your vehicle and a replacement vehicle, or pass you to your insurer to progress the claim.
Your AA Accident Assist claim advisor will contact you in a week to discuss how the claim is progressing, and see if we can help you further.
Car insurance claim help tips
Before you call, read our advice about making a car insurance claim.
Have a query about your cover which you can't manage online? Or you need to alter or cancel your policy?
Fill out our online form with your question and we'll reply to you by email.
Or if you want to speak to us about your policy, call us on:
Find out which countries you're covered to drive in.
New customers
When you get a car insurance quote, we ask how many years no claim discount (or no claims bonus) you already have. This information can be found on the cancellation notice or last renewal invitation from your previous insurer.
In order to validate your policy after purchase, we may ask for proof of the discount you've earned.
You can send us a copy of the renewal or cancellation notice, or a letter on headed paper from your previous insurer.
The document must be dated within the past 2 years, and isn't used for another vehicle. Also, please tell us about any gap of more than 30 days between your previous and the new AA policy, including claims or convictions.
You can either email or send the document to us:
AA PO Box 2AA, Newcastle upon Tyne NE99 2AA
The document should show:
On receipt we'll acknowledge the proof of your no claim discount. If we do need further information, we'll allow you sufficient time to provide it. Meanwhile, your AA car insurance policy remains active.
Existing customers
If you already have car insurance with us, the number of years no claim discount is on your certificate of insurance. You'll have received a copy at purchase or renewal, either by post or in your online account.
If you need a replacement certificate of insurance, please call us on 0370 533 2211.
Lines are open Monday to Friday 9am to 6pm, Saturday 9am to 5pm.
Our lines are very busy, but we'll answer your call as soon as we can.
