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Policy documents, renewals and claims advice
Where can I find my policy documents?
I want to view a saved quote
You'll need your quote reference number.
I want to renew or update my car insurance
I want to make a claim
We're here to help 24 hours a day, 365 days a year
If you're unfortunate enough to have an accident, injury, loss or damage regardless of fault, our claim advisors are ready to help. To make a claim, call:
0800 269 622
Please have your policy number handy when calling. Your policy number is on your Statement of Insurance.
When you call AA Claimline, your personal claim advisor will explain all the available options, and assist you through every step of the claims process. Then, once the incident report has been completed, you will be passed to either your insurer or ClaimFast (our preferred accident management company) to progress your claim.
Your AA personal claim advisor will contact you in a week to discuss how your claim is progressing, and see if we can be of any assistance.
Car insurance claim help tips
Before you call, read our advice about making a car insurance claim.
About my no claims discount
Where can I find proof of my no claims discount?
The renewal or cancellation notice from your previous insurer will contain proof of your no claims discount.
If you already have car insurance with us, the number of years no claims discount is shown on your statement of insurance. You'll have received a copy at purchase or renewal, either by post or in your online account.
If you need a replacement statement of insurance, please call us on 0370 533 2211.