Car insurance – already with us

Your car insurance

Policy documents, renewal and claims advice

An update about coronavirus (COVID-19)

Due to the coronavirus situation we have fewer customer service staff available to answer your calls. You might wait a little longer wait on the phone, but we're working hard to help you while looking after our people.

You can find our contact hours below.

Find out how we're responding to the situation.

Where can I find my policy documents?

When you bought your insurance, you could choose to receive your documents either by email or post.

If you chose email, you can log in and view your documents here.

If you chose documents by post, they won't also be available online. 

Haven't received an email or postal documents yet? We can help, give us a call on 0370 533 2211.

I want to make a claim

We're here to help 24 hours a day, 365 days a year

If you're unfortunate enough to have an accident, injury, loss or damage regardless of fault, AA Accident Assist is ready to help.

To make a claim, call 0800 269 622.

Please have your policy number handy – you can find it on your Statement of Insurance.

When you call AA Accident Assist, your claim advisor will explain all the available options, and assist you through every step of the claims process. Then, once the incident report has been completed, we'll arrange repairs to your vehicle and a replacement vehicle, or pass you to your insurer to progress the claim.

Your AA Accident Assist claim advisor will contact you in a week to discuss how the claim is progressing, and see if we can help you further.

Car insurance claim help tips
Before you call, read our advice about making a car insurance claim.

About my no claim discount

 

Where can I find proof of my no claim discount?

New customers
When you get a car insurance quote, we ask how many years no claim discount (or no claims bonus) you already have. This information can be found on the cancellation notice or last renewal invitation from your previous insurer.

In order to validate your policy after purchase, we may ask for proof of the discount you've earned.

You can send us a copy of the renewal or cancellation notice, or a letter on headed paper from your previous insurer.

The document must be dated within the past 2 years, and isn't used for another vehicle. Also, please tell us about any gap of more than 30 days between your previous and the new AA policy, including claims or convictions.

You can either email or send the document to us:

[email protected]

AA PO Box 2AA, Newcastle upon Tyne NE99 2AA

The document should show:

  • Your name and address
  • The previous insurance policy number and expiry date
  • The vehicle registration number
  • Number of years no claim discount

On receipt we'll acknowledge the proof of your no claim discount. If we do need further information, we'll allow you sufficient time to provide it. Meanwhile, your AA car insurance policy remains active.

Existing customers
If you already have car insurance with us, the number of years no claim discount is on your certificate of insurance. You'll have received a copy at purchase or renewal, either by post or in your online account.

If you need a replacement certificate of insurance, please call us on 0370 533 2211.

Do I need a Green Card to drive abroad in Europe?

From 2 August 2021 a Green Card (or International Motor Insurance Card) is no longer required for travel in the EU and the EEA states, Andorra, Bosnia and Herzegovina, Serbia and Switzerland.

You still need to take:

  • your Certificate of Motor Insurance
  • the log book (V5C) for the vehicle
  • your driving licence.

The Republic of Ireland is within the territorial limit of our car insurance, so policyholders get the same level as cover there as they do in the UK all year round.

You can find out more on our advice page for driving abroad in Europe.

Car insurance

0800 316 2456

Lines are open Monday to Friday 8am to 7pm, Saturday 9am to 5pm.

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Car insurance claims 24/7

0800 269 622

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Policy queries

0370 533 2211

Lines are open Monday to Friday 8am to 7pm, Saturday 9am to 5pm.


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