When will I receive my renewal quote?
Your renewal invitation quote is generated around 28 days before the renewal date.
If you previously chose to receive your documents by email, they should arrive on the same day.
Whereas documents sent by post may take up to 7 working days to reach you.
Once you've received your renewal pack, check all the details are correct. If there are any changes you'd like to make, or if you'd like to discuss your renewal, call us on 0800 9806239. We'll be happy to help.
Where can I find my renewal policy documents online?
If you previously chose to receive your documents by email, they should arrive around 28 days before the renewal date. Remember to check your junk folder.
You can find and print them via your online account. Log in with the email address and password you used to create the account.
Or if you haven't done so already, it's easy to register for an account.
I haven't received my renewal invite yet. Should I call you to renew?
If you're worried about your renewal, call us on 0800 980 6239 to make sure it's on its way. We usually send your renewal invite around 28 days before the renewal date.
Where can I find proof of my no claims discount?
Your no claim discount is recorded on page 3 of your renewal invitation, or it's on your cancellation letter if you cancelled your policy before the renewal date.
Allow up to 7 working days for your cancellation letter to arrive after you cancelled your policy. We can't issue an official letter as proof of your no claim discount until after your policy has ended.
Can I renew my policy online?
Our online renewal payment service is available for some of our eligible customers who pay annually by card. Your renewal letter or email will confirm if you can renew online.
I've just received my insurance renewal in the post or by email, and it says I can renew online. How do I do this?
To renew and pay online just log in here and have your policy documents to hand. Before you log in, check that the cover still meets your needs and the details are correct.
When can I renew my policy online?
You can renew online from the day you receive your renewal invite until your cover lapses.
My renewal letter or email says I can renew online, but I need to make a change first. Can I do this online as well?
No, you can only renew online if there are no changes to your policy. If you do have changes or the policy cover no longer meets your needs, call us on 0800 980 6239 to update your renewal.
If I call you and make a change to my policy, can I then renew online?
Yes. If you're not ready to renew on the call you can renew online later, but only for the revised premium confirmed on the phone.
To see the new quote in your account, you'll need to refresh the page or log in again.
I've tried to renew online but can't log in to my account.
We're sorry there's a problem trying to renew online. You can call us on 0800 980 6239 to renew, and we can also help to resolve your log-in issue.
I've renewed my policy online but haven't received an email confirmation. Am I covered to drive?
If you opted to receive your policy documents online, the email confirmation will be with you within 24 hours. Or if you chose to have your documents by post, they should arrive within 7 working days.
If you still haven't received an email or the documents in the post, call us on 0800 980 6239.
Why can't I renew online?
We're rolling out the renewal payment service to our customers in stages, and we'll contact you to confirm when you can use this service.
I pay by monthly instalments. What happens if I cancel my policy?
The final instalment is normally due the day before your policy expires, as payments are made in arrears.
If you cancelled your Direct Debit before the last payment has been collected, contact our instalments team directly on 0344 871 0096.
Does cancelling my car insurance or the renewal also cancel my AA breakdown cover?
No, your AA breakdown cover is a separate policy to your car insurance. If you want to discuss your breakdown cover renewal, call the Membership team on 0343 316 4444.
My policy isn't due for renewal but my details or the vehicle has changed.
If you'd like to make a change to your policy, contact our service team on 0370 533 2211. Or you can email the team.
Can you also deal with my AA Home Insurance?
No, your AA Home Insurance renewal is handled by a different team. You can contact them on 0370 606 1617.
