Skip to main content [Accesskey 'S']Go to home page [Accesskey '1']
Are you a business customer?
  • Broken down?|
  • Had an accident?|
  • Help and support
  • Breakdown cover
  • Report a breakdown
  • Personal breakdown cover
  • Multicar breakdown cover
  • Family breakdown cover
  • European breakdown cover
  • Motorbike breakdown cover
  • Electric car breakdown cover
  • Business breakdown cover
  • Caravan and motorhome breakdown cover
  • Instant breakdown cover
  • Report an accident
  • Wrong fuel assistance
  • Manage your cover
  • Breakdown guides
  • Car insurance
  • Multi-Car Discount
  • Van insurance
  • Electric car insurance
  • Short term car insurance
  • Motorbike insurance
  • Car insurance guides
  • Home insurance
  • Buildings insurance
  • Contents insurance
  • Home insurance guides
  • Travel insurance
  • Backpacker travel insurance
  • All insurance products
  • Car insurance claim
  • Home insurance claim
  • Manage your policy
  • Car Care
  • Book an MOT
  • Book a Car Service
  • Mobile Mechanics
  • Car diagnostics
  • Brake pad and disc repair
  • Oil & filter change
  • Car battery replacement
  • Car key replacement
  • AA Approved Garages
  • Car Servicing Guides
  • MOT Guides
  • Wrong fuel assistance
  • Car warranty
  • AA Cars
  • Used cars for sale
  • New cars to lease
  • Used vans for sale
  • New vans to lease
  • Car finance
  • Vehicle inspection
  • Car history check
  • Sell your car
  • Vehicle delivery
  • Car reviews
  • Car buying advice
  • Driving School
  • Driving instructor training
  • Driving School franchise
  • EV Driving School franchise
  • Driving instructor guides
  • Driving lessons
  • Refresher driving lessons
  • AA Driving Theory app
  • Manage your lessons
  • Learner driver insurance
  • Learner driving advice
  • Personal loans
  • Car loans
  • Debt consolidation loans
  • Home improvement loans
  • Manage your loan
  • Savings accounts
  • Easy Access Savings
  • AA Member Saver
  • Manage your savings
  • Finance help and support
  • All financial services
  • Route planner
  • Traffic news
  • Mileage calculator
  • Fuel price report
  • Car Hire
  • Travel insurance
  • Backpacker travel insurance
  • Atlases travel guides and driving kits
  • Travel ideas and places to stay
  • Driving advice

Cover Enquiries

Have a question about your cover?

We're here to help

You might find what you're looking for in our online solutions below. Or you can chat to us for support. Our digital assistant will ask you a few questions and pop you through to a member of our team if you need to speak to someone.

Just so you know, we can only help with AA UK policies – so if you have a policy with the AA in another country, including Ireland, check your policy documents for their contact details.

Chat to us
Change policy details
Toggle arrow

It's easy to update your information online:

  • Change your vehicle.
  • Change your address.
  • Change your phone number.
  • Change your name.
Find policy documents
Toggle arrow

It's easy to get to your policy documents online in your account. Simply log in or create an account. Once you're logged in:

  • For breakdown cover - select 'Manage cover' then 'View documents'
  • For car or home insurance policies - select 'Manage policy', then 'Policy, Documents and Preferences'

Still need help?

If you need a hand getting there, or you can't open your password protected documents, check out our simple video guide below. You can pause the video at any time and hit play again when you're ready for the next step:

To get started, head to our log in page.

Breakdown cover
Toggle arrow
  • Purchase breakdown cover or European breakdown cover online.
  • To manage your policy or check your cover, log in to your account.
  • To update your existing Direct Debit, chat to us.
  • If you have Parts and Garage cover, find out how to claim.
  • If you need to cancel your breakdown cover, chat to us.
Car insurance
Toggle arrow
  • Make a car insurance claim.
  • Visit our car insurance claims page for information on making a claim after an accident.
  • For updates on an existing claim, contact our claims team.
  • If you need to cancel your car insurance, chat to us to discuss your options.
Windscreen claims
Toggle arrow
  • To make a windscreen claim, book an appointment online.
  • For more information on making a windscreen claim, take a look at our car insurance claims page.
Complaints
Toggle arrow
If you need to make a complaint, visit our complaints page for more information.
  1. Homearrow-right
  2. Help and supportarrow-right
  3. Cover enquiries
  • About us
  • Gender pay gap
  • Help and support
  • Apps
  • Careers
  • Modern slavery
  • Terms of use
  • Privacy notice
  • Privacy hub
  • Cookies

© Automobile Association Developments Ltd. 2026