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Cover Enquiries

Have a question about your cover?

We're here to help

You might find what you're looking for in our online solutions below. Or you can chat to us for support. Our digital assistant will ask you a few questions and pop you through to a member of our team if you need to speak to someone.

Just so you know, we can only help with AA UK policies – so if you have a policy with the AA in another country, including Ireland, check your policy documents for their contact details.

Chat to us
Change policy details
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It's easy to update your information online:

  • Change your vehicle.
  • Change your address.
  • Change your phone number.
  • Change your name.
Find policy documents
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It's easy to get to your policy documents online in your account. Simply log in or create an account. Once you're logged in:

  • For breakdown cover - select 'Manage cover' then 'View documents'
  • For car or home insurance policies - select 'Manage policy', then 'Policy, Documents and Preferences'

Still need help?

If you need a hand getting there, or you can't open your password protected documents, check out our simple video guide below. You can pause the video at any time and hit play again when you're ready for the next step:

To get started, head to our log in page.

Breakdown cover
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  • Purchase breakdown cover or European breakdown cover online.
  • To manage your policy or check your cover, log in to your account.
  • To update your existing Direct Debit, chat to us.
  • If you have Parts and Garage cover, find out how to claim.
  • If you need to cancel your breakdown cover, chat to us.
Car insurance
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  • Make a car insurance claim.
  • Visit our car insurance claims page for information on making a claim after an accident.
  • For updates on an existing claim, contact our claims team.
  • If you need to cancel your car insurance, chat to us to discuss your options.
Windscreen claims
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  • To make a windscreen claim, book an appointment online.
  • For more information on making a windscreen claim, take a look at our car insurance claims page.
Complaints
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If you need to make a complaint, visit our complaints page for more information.
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