Making a claim is easy – just follow these steps
Before you start any garage work, it's important that:
- We've already tried to fix your vehicle at the roadside
- The garage calls our claims line to authorise the repairs
- You have Parts and Garage Cover (also known as Breakdown Repair Cover) and the policy must be past the initial 14-day claim exclusion period
Step 1: call us out for help
If your vehicle breaks down, give us a call on 0800 88 77 66 or use the app.
Just so you know, you'll need to call us out to your broken-down vehicle (or speak to one of our technical advisors if you've had a Car Genie notification) before claiming for garage repairs.
We'll always try to fix it at the roadside first – and you can use your Parts and Garage Cover for parts replaced at the roadside, too.
Step 2: replacing parts at the roadside
We'll arrive as soon as possible and try to fix your vehicle there and then.
If we replace any parts at the roadside, you can claim for them as long as they’re covered and it’s a named vehicle on your policy – you’ll just need to pay the £35 excess.
Step 3: getting your vehicle to a repairer
If your vehicle can’t be fixed at the roadside, it’ll need to go straight to a garage. We can tow your vehicle to one nearby, or we can take it to another garage of your choice, depending on your level of cover.
Where possible we’ll take your vehicle to one of our network garages – that way, we can pay the garage direct. Your recovery mechanic or claims advisor can tell you about them and let you know which garages are in the network.
If you need to give one of these garages a call, please use AA BRC as reference:
- HALFORDS Fleet Support – 0800 085 0366
- PRESTIGE – 0800 049 6476
Or, you can take your vehicle to any other professional repairer of your choice.
Step 4: call our claims line
The repairs need to be authorised by your Parts and Garage Cover claim handler before they get carried out.
So, once you’ve agreed the work, ask the garage to call our claims team on 0344 579 0042. If everything's ok, they’ll give you the go-ahead and a claim authorisation number – keep this safe in case you need to refer to it.
Want to speed things up?
You can also email us with scanned attachments of your receipts or documents. Please include your vehicle's number plate in the subject line.
Please note our privacy notice explains how and why we use your personal information, including what details we hold, who we might share it with, and your choices and rights. It also includes information about any checks and decisions we may make.