Your home insurance
Due to the situation, we have fewer staff available to answer your calls. We’ve changed our customer service hours to 9am to 6pm, Monday to Friday and 9am to 5pm on Saturday so we can make sure we're there for you when you need us.
You might have a longer wait on the phone, but we’re working hard to keep service levels as high as possible while looking after our people.
Log in or register to find your insurance documents online.
It's easy to let us know if your personal details have changed or you've spotted a mistake.
Fill out a form online to change your phone number on your account or update your name or title.
To discuss your renewal or request an upgrade call:
Remember to have one of the following ready when you call:
Learn more about home insurance claims and see answers to frequently asked questions about making a claim.
Lines are open Monday to Friday 9am to 6pm, Saturday 9am to 5pm.
Our lines are very busy, but we'll answer your call as soon as we can.
