Home insurance – already with us?

Help for our customers

Find your documents, change your details and make a claim

An update about coronavirus (COVID-19)

Due to the coronavirus situation we have fewer customer service staff available to answer your calls. You might wait a little longer wait on the phone, but we're working hard to help you while looking after our people.

You can find our contact hours below.

Find out how we're responding to the situation.

Where can I find my policy documents?

Log in or register to find your insurance documents online.

I want to update my details

It's easy to let us know if your personal details have changed or you've spotted a mistake.

Fill out a form online to change your phone number on your account or update your name or title.

My renewal

Can I stop my insurance renewing automatically?

Yes, you can opt out of the automatic renewal of your policy at any time after the purchase. When you bought your insurance, you could choose to renew the policy automatically using the same method of payment.

To opt out you can either complete this form or call us on 0800 107 9068.

We'll still send you a renewal invitation, but you'll need to contact us to renew your policy before it expires.

If you have a mortgage, your lender may require you to have buildings insurance in place to cover the cost of repairing or rebuilding your home.



Can I opt into automatic renewal after I've bought my insurance?

Yes, you can opt in at any time after the purchase. The automatic renewal of your policy gives you the reassurance of continuous cover.

We'll send details of your renewal before the insurance expiry date, and you'll have plenty of time to contact us if you want to make a change.

To select automatic renewal, call us on 0800 107 9068.


I want to make a claim
How to make a claim
  • First, check your Home Insurance Policy Booklet and your Policy Summary to make sure that the loss or damage is covered.
  • Next, call your insurer's claim number, shown on your Statement of Insurance, as soon as possible to report the loss or damage. Have your policy number handy when you call – this can also be found on your Statement of Insurance. A claims advisor will discuss your claim with you.
Home insurance claim help tips

Learn more about home insurance claims and see answers to frequently asked questions about making a claim.

Call us to renew or change your cover

0800 107 9068

Lines are open Monday to Friday 8am to 7pm, Saturday 9am to 5pm.

Call now