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Policy documents, renewals and claims advice

Where can I find my policy documents?

Learn more about setting up your account and seeing your policy documents online.

Or if you already hold home insurance with us, log in to access your documents.

I want to renew my home insurance

To discuss your renewal or request an upgrade call:

0800 107 9068

Lines are open Monday to Friday 8am to 8pm, Saturday 9am to 5pm.

Remember to have one of the following ready when you call:

  • Building or contents insurance policy number
  • Building or contents insurance quote reference
I want to make a claim
How to make a claim
  • First, check your Home Insurance Policy Booklet and your Policy Summary to make sure that the loss or damage is covered.
  • Next, call your insurer's claim number, shown on your Statement of Insurance, as soon as possible to report the loss or damage. Have your policy number handy when you call – this can also be found on your Statement of Insurance. A claims advisor will discuss your claim with you.
Home insurance claim help tips

Learn more about home insurance claims and see answers to frequently asked questions about making a claim.

Call now to renew, change or cancel your cover

0800 107 9068

Lines are open Monday to Friday 8am to 8pm, Saturday 9am to 5pm.

Call now