Home insurance – already with us?

If you chose to receive your documents by post, they should arrive within 5 to 7 days of purchase.

Or If you chose to be contacted by email, you'll receive a confirmation email shortly after purchase.

The email contains a link to create your account, where you'll find your insurance documents. They should be available 24 hours after purchase.

After you set up the account, you can log in and view your documents anytime.

If the email hasn't arrived, have a look in your email junk folder. If nothing arrives, chat to us or call us.

If your personal details have changed or you've spotted a mistake, you can use our forms to:

• Change a phone number


• Change a name 

To update your cover details, give us a call.

If you have a Silver, Gold or Platinum policy, log in to your account and select 'Manage, view and renew' to update your personal and cover details. Or you can call or chat to us.