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To discuss your renewal or request an upgrade call:

0800 107 9068

Lines are open Monday to Friday 8am to 8pm, Saturday 9am to 5pm.

Remember to have one of the following ready when you call:

• Building or contents insurance policy number
• Building or contents insurance quote reference

How to make a claim

• First, check your Home Insurance Policy Booklet and your Policy Summary to make sure that the loss or damage is covered.
• Next, call your insurer's claim number, shown on your Statement of Insurance, as soon as possible to report the loss or damage. Have your policy number handy when you call – this can also be found on your Statement of Insurance. A claims advisor will discuss your claim with you.

Home insurance claim help tips

Learn more about home insurance claims and see answers to frequently asked questions about making a claim.