Help for our customers
Due to the coronavirus situation we have fewer customer service staff available to answer your calls. You might wait a little longer wait on the phone, but we're working hard to help you while looking after our people.
You can find our contact hours below.
Log in or register to find your insurance documents online.
It's easy to let us know if your personal details have changed or you've spotted a mistake.
Fill out a form online to change your phone number on your account or update your name or title.
Yes, you can opt out of the automatic renewal of your policy at any time after the purchase. When you bought your insurance, you could choose to renew the policy automatically using the same method of payment.
To opt out you can either complete this form or call us on 0800 107 9068.
We'll still send you a renewal invitation, but you'll need to contact us to renew your policy before it expires.
If you have a mortgage, your lender may require you to have buildings insurance in place to cover the cost of repairing or rebuilding your home.
Yes, you can opt in at any time after the purchase. The automatic renewal of your policy gives you the reassurance of continuous cover.
We'll send details of your renewal before the insurance expiry date, and you'll have plenty of time to contact us if you want to make a change.
To select automatic renewal, call us on 0800 107 9068.
Learn more about home insurance claims and see answers to frequently asked questions about making a claim.
