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Your home insurance
Depending on how you said you’d like to hear from us, you’ll receive your policy documents either by post or email.
If you chose to receive your documents by post, they should arrive within 5 to 7 days of purchase.
If you chose to be contacted by email, you’ll receive a confirmation email shortly after purchase. The email contains a link to set up your account, where you’ll find your insurance documents. They should be available 24 hours after purchase. After you set up the account, you can log in and view your documents anytime.
If neither has arrived yet, check your email junk folder, or chat to us.
If you need a replacement set of documents, contact us via chat.
If you have a Silver, Gold or Platinum policy, call us on 0330 053 0061 to update your personal and cover details.
First, check your Home Insurance Policy Booklet and Statement of Insurance/Fact to make sure the loss or damage is covered.
Next, call your insurer's claim number (you’ll find this on your Statement of Insurance/Fact) as soon as possible to report the loss or damage. Have your policy number handy when you call – this can also be found on your Statement of Insurance/Fact. A claims advisor will discuss your claim with you.