About Us

1. Who regulates us?
We (Automobile Association Insurance Services Limited) are authorised and regulated by the Financial Services Authority (FSA). The FSA is the independent watchdog that regulates financial services. Our permitted business is that of an insurance intermediary dealing in and arranging contracts of general insurance. You can check the FSA's register by visiting the FSA website or by contacting the FSA on 0845 606 1234. Our FSA registration number is 310562.

2. Which companies do we deal with?
Please note that when receiving your premium and when making a refund to you, we act as agent for your insurer. We have chosen to deal exclusively with Acromas Insurance Company Limited for European Breakdown Cover. We may renew your cover to a different underwriter or notify you of a future change if the underwriter of AA products has changed for new policies for any reason.

3. What service do we provide?
You will not receive advice or a recommendation from us. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.

4. What will you have to pay for our services?
You will not have to pay for our service, other than in the event of a cancellation or re-issue of documentation. We will tell you about any other charges relating to your policy.

5. What to do if you have a complaint?
If you wish to register a complaint, please contact us:

by phone: 0845 850 1205

in writing: Customer Support (OACU)
AA, PO Box 128, Basingstoke
Hampshire RG21 4EA

by email: overseasclaims@theAA.com

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

6. Are we covered by the Financial Services Compensation Scheme (FSCS)?
We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 90% of the claim, without any upper limit.

Further information about compensation scheme arrangements is available from the FSCS at www.fscs.org.uk or by telephone on 0207 892 7300.