27 June 2020
The AA has come top of the table for breakdown cover in an authoritative survey by consumer champion Which?
The UK’s biggest motoring organisation is also endorsed as a Which? Recommended Provider for breakdown cover for the third year running, thanks to its prompt arrival times, expert patrols and ability to fix the majority of vehicles at the roadside.
The report states: “The AA remains this year’s top third-party breakdown service. Waiting times are short, and it fixes more than seven in 10 cars in the location the vehicle breaks down.”
"This is a testament to the hard work of the men and women in our patrol force, recovery teams and contact centres who go the extra mile for our members"
Simon Breakwell, AA Chief Executive, said: “We are incredibly proud to come top of the table again in the independent Which? review of consumer breakdown cover providers.
“This accolade is a true testament to the hard work of the men and women in our patrol force, recovery teams and contact centres who routinely go the extra mile to deliver the best possible service for our members; reaching them quickly and using expert knowledge to get them back on the road.
“It’s fantastic that our continued focus on innovation, such as the AA app which can be used to report a breakdown, and the high quality of service we deliver to our members and manufacturer customers, is reflected by the Which? survey results.”