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Fuel Assist

Put the wrong fuel in?

Fuel Assist is our mobile fuel drain service, designed to help get you moving again after misfuelling.

  • A trained technician comes to your location
  • We safely drain and remove the contaminated fuel
  • You don’t need to be an AA member

Chat to us for a quote

aa-van-outside-petrol-station-misfuel-situation

How Fuel Assist works

You don't need to be an AA member to use Fuel Assist. AA personal members can save up to 10% on the service.

Step 1

Get a quote

Chat to us or call us on 0370 240 3985 to tell us about your vehicle and misfuel situation. We'll tell you the cost before you book.
Step 2

We'll come to you

We'll send a trained technician to your location. Once our expert sets off, we’ll aim to be with you in under an hour.
Step 3

We’ll drain the fuel

We’ll carry out the fuel drain to safely remove the contaminated fuel, and refill the system with enough correct fuel to help get you moving again.
Step 4

Get back on the road

Our emergency fuel drain technicians will get you back on the road again in around 45 minutes from when they arrive.

Chat to us for a quote

Chat to us for a quote

Why choose Fuel Assist?

Our trained technicians fixed around 12,500 wrong fuel recovery jobs in the last financial year. That’s an average of 34 a day.

  • Know the cost upfront – You'll get a quote and make payment before any work begins, so there are no hidden costs at the roadside.
  • We'll come to you – Once our experts set off, we'll aim to be with you within an hour.
  • We fix 95% of cars at the roadside – Whether you've put petrol in a diesel car or diesel in your petrol car, we've got you covered.
  • Qualified fuel specialists – Our technicians hold Safety Pass Alliance (SPA) accreditation for working safely on petrol forecourts.
  • Safe fuel disposal – Our fuel draining service safely removes contaminated fuel and disposes of it in line with environmental requirements.

Need to manage your booking?

Chat to us to check your ETA, reschedule your appointment or cancel your booking.

Chat to us
Chat to us

Need more advice?

Learn more about misfuelling, what to do next and how to help prevent it.


Misfuel advice
Misfuel advice

FAQs

Fuel Assist terms and conditions apply.

Chat to us 7am to 9pm, 7 days a week. Or call Fuel Assist 24/7 on 0370 240 3985.

We aim to help every vehicle where it's safe to do so and the vehicle's condition allows the repair to be completed.


How do you use my data?

To find out how we use your data, please read our privacy notice.

For more information, there's also our cookie policy and website terms and conditions.

If you’re already an AA personal member, you can save up to 10% on our Fuel Assist service. Simply quote your 16-digit membership number when you contact us for support.

Please note: The 10% discount is not available to Fleet customers or vehicles with a gross weight of over 3.5 tonnes. Phone 0800 072 7420 for a quote.
Before checking your vehicle, first check your receipt.

Signs can include difficulty starting, unusual engine noise, reduced performance, excessive exhaust smoke or the engine cutting out.

For more information about the signs of misfuelling, read our wrong fuel advice.
  • If you're on a petrol station forecourt, do not start the vehicle.
  • If you've driven a short distance after misfuelling - park your vehicle safely and legally, then switch off the engine.

Then call us or chat to us for support, our mobile fuel drain service will come to you.

Starting or driving your vehicle after misfuelling can circulate contaminated fuel through the system and increase the risk of damage.

To help minimise the risk, switch off the engine as soon as it’s safe to do so and contact us for support.

Find out more about how misfuelling can affect your vehicle in our wrong fuel advice.
If you’ve got business breakdown cover with us and you’ve filled up with the wrong fuel, we can help you avoid expensive repairs and get your vehicles back on the road.

Chat to us or call us on 0370 240 3985 to tell us about your vehicle and misfuel situation. We'll tell you the cost before you book.

If you’ve got a large fleet, you can set up a fuel assist account with us and pay later rather than at the roadside. Get in touch on 0800 551 188 to find out more.
Learn more about choosing the right cover for you in our guide on how to compare breakdown cover. Plus, find out what’s included in breakdown cover from the AA vs RAC.

You can also discover how Green Flag breakdown cover compares to the AA.
With increasing global energy costs, it has become more important than ever to check your local car fuel prices.

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