Car insurance FAQs
Your frequently asked questions
Not sure about something?
- About our car insurance
- Buying your cover
- About your payment
- My policy documents
- Using the car
- Driving abroad
- The policy excess
- No claim discount
- Security devices
- Making a claim
- Changing your cover
About our car insurance
Who underwrites AA Car Insurance?
We find the best car insurance deal for you by comparing quotes from our hand-picked group of insurers. The insurer who gives you the best value for money on your car insurance will be your underwriter.
What ages do you provide insurance for?
We provide cover for drivers who are aged between 18 and 99.
How can a young driver reduce their car insurance premiums?
Insurance can be expensive for young drivers so we have put together some tips on how to reduce car insurance costs. Read our advice page for young drivers.
When is my car insurance due?
If you have insurance with us, you can find out when your car insurance is due for renewal by logging into your account.
If you have insurance through another provider, check your renewal email or letter or call your insurer for your policy details.
Buying your cover
Can I get motor insurance that starts right now?
Yes. When you buy online or over the phone your car insurance can start immediately.
You'll need a credit or debit card to pay either the full premium or an initial deposit if paying by monthly instalments.
If I don't buy straight away, how long is my quote valid for?
You can future date your quote by up to 60 days. The quoted price remains valid as long as your details remain unchanged.
Do AA Members get a discount on car insurance?
When you get a quote online, confirm that you are an AA Member. You could get a discount when you insure your car with us for the first time, and on subsequent renewals if you remain an AA Member.
My car has modifications – will they affect my insurance quote?
If your car has been modified we can give you an online quote for a maximum of two modifications from the following list:
- Alloy Wheels.
- Front Spoiler or Air Dam.
- Locking Wheel Nuts.
- Rear Roof Spoiler.
- Rear Spoiler or Aerofoil.
- Bull Bars.
- Dual Control.
- Hand Controls.
Modifications will affect the quote price, as they present a higher risk than original components.
If your car has more than two modifications, or the modification isn't listed, please call us on 0800 197 7178 – we may still be able to give you a quote.Back to top
About your payment
Can I spread my payments and pay by monthly instalments?
Yes, you can pay by monthly instalments. We'll ask for an initial payment by debit or credit card and the rest of your payment will be made in 11 monthly instalments. Credit will be provided by Automobile Association Insurance Services Limited, and you must be over 18.
How secure is my online payment?
We keep your personal details and your credit or debit card information private and secure when you buy online. We do this by using secure server software that encrypts any information you give us. It takes the characters you enter and converts them into a secret code, which is then securely sent to us.Back to top
My policy documents
How can I access my policy documents online?
Your policy documents can be seen in your online account. It's easy to register if you haven't already done so, and you'll see all your AA policies in one handy place.Back to top
Using the car
Am I covered for towing caravans or trailers?
When towing a caravan or trailer, you are covered for the costs you are liable to pay if you cause damage to property, or injury or death to someone.
Your car insurance also covers a single-axle trailer, worth up to £500 and kept in a safe and roadworthy condition, while attached to your car. For example, if you have comprehensive insurance, your trailer will also be covered on a comprehensive basis, which includes accidental damage, fire and theft.
When do I need to select business use?
Select business use when you use your car to travel to various places in connection with your work, such as offices or factories. Business use is not required when you travel to a single permanent place of work.
If I do voluntary work, do I need to select business use?
When you only commute to and from one permanent place of voluntary work, then select 'Social, Domestic, Pleasure & Commuting' for the use of your car.
If you travel to more than one place of voluntary work, our panel of insurers has agreed that 'Social, Domestic, Pleasure & Commuting' is sufficient cover and should be selected.
But if you transport goods or people as part of your voluntary work, then please call 0800 197 7178 for a quote.
Please note, we do not charge an administration fee if you call us to update your policy to show you now do voluntary work.
Our panel of insurers operates under the statement below, issued on the Association of British Insurers website.
"The insurer will insure their policyholders to carry out voluntary driving, that is, the use of a vehicle they own in connection with, or for the benefit of, charities, voluntary organisations, clubs or societies, where payment does not exceed the HMRC mileage rates in force at that time. This does not cover use for hire or reward or vehicles owned by, hired to or lent to the voluntary organisation."
Can I drive other cars?
Yes, our comprehensive policy allows you to drive other vehicles with third-party cover, unless it's specifically excluded by your insurer. If this is excluded, we'll state this when you get a quote. If you've already bought car insurance from us, check your certificate of motor insurance. There are conditions that apply to this benefit, so please view our Car Insurance Policy Booklet for more details.Back to top
Can I drive abroad with my car insurance?
AA Car Insurance provides the same cover you get in the UK in any EU country for up to 90 days in a year. So as a comprehensive policyholder, you have comprehensive cover when you drive within the EU.
Depending on your insurer, and for an additional premium, you may be able to extend the 90-day period, and be insured in countries outside the EU.
See our advice page for driving abroad in Europe.Back to top
The policy excess
What is a policy excess?
An excess is the part of the costs of a claim for loss or damage to your car that you have to pay out of your own pocket. Your insurance will be cheaper if you agree to pay more of these costs yourself. There are two types of policy excess:
Compulsory excess – the insurer will decide how much you'll be asked to pay for each claim before you buy the motor insurance policy. Check that you are comfortable with how much you'll have to pay for each claim before you buy a car insurance policy.
Voluntary excess – the amount you'd be prepared to pay on top of the compulsory amount. The higher you go, the lower your premium.
Can I pay a voluntary excess?
Yes, you can pay a higher voluntary excess for when you make a claim, usually up to £500. Typically, you pay less for your car insurance if you select a higher voluntary excess.Back to top
No claim discount
What is a no claim discount?
A no claim discount is a reward for not making a claim on your motor insurance policy. Each year the discount on your renewal premium increases, reaching a maximum discount after 9 years without a claim.
If you do make a claim, your discount will normally be less at the next renewal if your insurance company cannot get their money back from the person responsible.
Where can I find proof of my no claim discount?
When you get a car insurance quote, we ask how many years no claim discount you already have. This information can be found on the cancellation notice or last renewal invitation from your previous insurer.
In order to validate your policy after purchase, we may ask for proof of the discount you've earned. You can send us a copy of the renewal or cancellation notice, or a letter on headed paper from your previous insurer.
The document must be dated within the past 2 years, and isn't used for another vehicle. Also, please tell us about any gap of more than 30 days between your previous and the new AA policy, including claims or convictions.
You can either email or send the document to us:
AA PO Box 2AA, Newcastle upon Tyne NE99 2AA
The document should show:
- Your name and address
- The previous insurance policy number and expiry date
- The vehicle registration number
- Number of years no claim discount
On receipt we'll acknowledge the proof of your no claim discount. If we do need further information, we'll allow you sufficient time to provide it. Meanwhile, your AA car insurance policy remains active.
If you already have car insurance with us, the number of years no claim discount is on your certificate of insurance. You'll have received a copy at purchase or renewal, either by post or in your online account. If you need a replacement certificate of insurance, please call us on 0370 533 2211.
Can I protect my no claim discount?
Yes, you can pay an additional premium to protect your no claim discount. Depending on your insurer, you can usually make two 'fault' claims in a 3- or 5-year period without affecting your no claim discount.
What is the AA Uninsured Driver Promise?
If you make a claim following an accident that is not your fault, and the driver of the other vehicle is not insured, you won't lose your no claim discount or have to pay any excess.
We just ask you to tell us the other vehicle's make, model and valid registration number, so that we can identify the driver of the other vehicle.
Can a named driver earn no claim discount on my policy?
Yes they can. Named drivers over 25 can earn their own no claim discount to use on a policy with us. See our page about named drivers.Back to top
What is a Thatcham security device?
The Motor Insurance Repair Research Centre tests car security products for insurers. It's better known as 'Thatcham' after the Berkshire town where it's based. Most insurers like these products and give you discounts if you get them for your car.
What is a tracking device?
The police can track a stolen car with an electronic signal sent by this bit of kit hidden in the car. Most cars that have this are found after they are stolen. You can pay up to 10% less for your motor insurance if your car has a tracking device.Back to top
Making a claim
How do I make a car insurance claim?
Call our 24-hour claim line 0800 269 622.
Before you call, please see how to make a motor insurance claim.
Is a courtesy car included on my policy?
Yes, a courtesy car is available with comprehensive cover. Following an accident, you will be provided with another car while yours is undergoing repair.
When you buy comprehensive cover direct from us, you also get a courtesy car for a total loss claim, where the vehicle is written off or stolen and unrecovered, or for accidents occurring outside the UK.
Is windscreen cover included on my policy?
If you have comprehensive cover, then windscreen cover is included. We cover the windscreen, sunroof and the remaining windows. And your no claims discount is not affected by a windscreen claim.
A windscreen replacement is subject to the applicable excess, but there is no excess to pay on a windscreen repair.
You can check your windscreen replacement excess when you get a quote online. On the quote page a summary of your details includes a link to 'Excess details / policy terms'.
How can I get my windscreen repaired?
Call our 24-hour claim line 0800 269 622 and select option 2.Back to top
Changing your cover
What information is needed to advise a change of vehicle?
Please call 0800 316 1193 and select option 1 to make any change to your policy.
If you have changed your vehicle, we'll need the same type of details as you provided for the previous model, such as registration number, market value and any modifications.
Can vehicles be added temporarily?
Usually yes – call us on 0800 316 1193 and ask to add a temporary additional vehicle (TAV). We'll need to know all the details of the model.
Allowing a TAV is subject to the current insurer accepting the risk. Test drives are not covered.
You can add a TAV from 1 day to 4 weeks, and a cover note will be issued.
We cannot offer insurance where a policy is already in place for the vehicle.Back to top