Home emergency cover

Cover for home emergencies and boiler breakdowns

24/7 helpline and unlimited call-outs

Following an insured emergency event, you'll be covered for unlimited call-outs and up to £500 towards the cost of repairs, including:1

  • A boiler breakdown, or help towards the cost of a new boiler if yours is deemed beyond economical repair.
  • Temporary roof repairs for damage caused by bad weather.
  • Blocked toilets, sinks or drains.
  • A water leak from an internal pipe.
  • A leak from internal gas supply pipes running between the gas meter and any gas appliance.2
  • Damage to external doors, locks or windows which affects the security of your home.
  • Up to £250 towards alternative accommodation.

    1 Home Emergency Cover is optional for Silver and Gold home insurance, but is included as standard with Platinum home insurance and Platinum buildings insurance. You can add Home Emergency Cover when you get a quote.

    🛈 If you rent the property, check that the landlord doesn't already have similar cover in place.

Policy documents

Please read all of the information relating to your policy before you buy Home Emergency Cover.

Silver, Gold or Platinum home insurance

Policies purchased or renewed from 16 March 2023:

Home Insurance Policy Booklet

Standard home insurance
 Policies purchased from 8 December 2021, or renewed from 8 January 2022 onwards:

Home Emergency Cover Policy Wording

Good to know

2 The cover excludes corrosion of gas supply pipes due to natural wear and tear, or the use of any methods to hide the pipework, such as concrete flooring, without adequate protection for the pipes.

AA Home Insurance is arranged by Automobile Association Insurance Services Limited. Registered office: Fanum House, Basing View, Basingstoke, Hampshire RG21 4EA. Registered in England and Wales number 2414212.

Automobile Association Insurance Services Limited is authorised and regulated by the Financial Conduct Authority (FCA), Financial Services Register number 310562.

Home insurance

0330 053 0063

Lines are open Monday to Friday 8am to 7pm, Saturday 9am to 5pm.

Call now

Home emergency 24/7 helpline

0330 053 0394

Get help for your household emergency.

Call now