Home emergency cover

Cover for home emergencies

24/7 helpline and unlimited call-outs

Add extra protection to your property when you get a home insurance quote. Our Home Emergency Cover gives you a 24-hour helpline and unlimited call-outs.

The helpline provides assistance to make your home safe and secure, with up to £500 towards the cost of emergency repairs following these insured events:

  • Flooding or a significant risk of flooding caused by blocked drains, burst or blocked pipes, or damage to your water or heating system.
  • Damage to an internal gas supply pipe between the meter and a gas appliance, following a reported leak. Exclusions apply.1
  • Fire or burglary, where immediate repairs are required and possible.
  • Damage to external doors, locks or windows which affects the security of your home.
  • Wasps or hornets on the premises, where their removal is required.

You can add Home Emergency Cover when you buy home insurance online, or give us a call.

► If you rent the property, check that the landlord doesn't already have similar cover in place.

Policy documents

The policy wording booklet contains the full terms and conditions, and tells you about the the main features and limits of the cover.

Please read all of the information relating to your policy before you buy Home Emergency Cover.

Policies starting or renewed from 1 September 2020 onwards:

Home Emergency Cover Policy Wording

Policies starting or renewed between 1 August and 31 August 2020:

Home Emergency Cover Policy Wording

Policies purchased between 14 March 2018 and 31 July 2020, or renewed between 14 April 2018 and 31 July 2020:

Home Emergency Cover Policy Wording

Good to know

1 The cover excludes leaks resulting from either the repair or replacement of the gas appliance, or the servicing or repair of your boiler or central heating system.

It also excludes any breakdown related to the domestic boiler and the controls, and leaks from an appliance.


AA Home Insurance is arranged by Automobile Association Insurance Services Limited. Registered office: Fanum House, Basing View, Basingstoke, Hampshire RG21 4EA. Registered in England and Wales number 2414212.

Automobile Association Insurance Services Limited is authorised and regulated by the Financial Conduct Authority (FCA), Financial Services Register number 310562.

Home insurance

0800 197 6169

Lines are open Monday to Friday 8am to 8pm, Saturday 9am to 5pm.

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Home emergency 24/7 helpline

0800 316 3984

Get help for your household emergency.

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