Already with us?

Get the most out of your membership

Got a question? Need advice? It’s all right here.

Can I manage my account online?

Yes – just register for your account today. It's the handy way to manage your membership:

  • Check your cover and access policy documents
  • Get help if you've broken down
  • Find deals and discounts on food and drink, motoring, travel and days out

You can change your car details online. Plus you can update personal details like your name, add in a new address and change your phone number on your account.

Or chat to us using the speech bubble icon to update your existing Direct Debit. If you have an unpaid balance, you’ll need to call to make these changes.

How do I renew my cover?

We'll write to you in plenty of good time before your renewal. But, if you'd like to talk to someone about renewing or changing your cover now, just call us:

0343 316 4444

Lines are open 8am to 6pm, Monday to Friday; 9am to 3pm, Saturday. 

You can also call this number if you want to add cover or you want to make additional changes. 

When you renew, you can choose to set up a direct debit or a continuous payment by credit or debit card. This will save you time in the future, as we'll renew your cover automatically at the end of the year. Your Membership number will stay the same.

If you prefer, you can renew with a one-off credit or debit card payment – we accept Visa and MasterCard.

Or, you can pay for your cover monthly directly from your bank account instead.

Chat to us using the speech bubble icon to update your existing Direct Debit. If you have an unpaid balance, you’ll need to call to make these changes.

Can I opt out of automatic renewal?

We give you the choice to automatically renew your insurance or breakdown policy, so you'll never be left without cover.

You can use our form to let us know if you'd prefer to opt out of automatic renewal.

I need advice. Is there someone I can talk to?

Have a general query about your cover which you can't manage online?

Fill out our online form with your question and we'll reply to you by email.

Got a question about your vehicle – such as what a warning light means, or how to maintain your car?

No problem. Call our vehicle helpline – we'll talk you through everything.

0370 142 0002

Lines are open 7am to 6.30pm, Monday to Friday, and 9am to 6pm, Saturday and Sunday.

If you need to make a complaint, here's how to get in touch:

Email our breakdown team: [email protected]


0845 607 6727

I'm a Blue Badge holder – how can register my needs and get more information?

Our Disability Helpline provides information about helping you drive in the UK and overseas. You can register your needs, which will help us tailor our breakdown services to you.

For instance, if you're a wheelchair user with Roadside Assistance plus National Recovery, you might need our Onward Mobility Network of accessible vehicles. You'll be able to travel in comfort and safety if we're taking your vehicle home.

If you need information is large print, audio or Braille, just ask - you can email our customer services team at [email protected] or call our free helpline on 0800 26 20 50.

If you've broken down, you can text us on

07860 027 999

You can also use the Next Generation Texting Service (NGTS – formerly known as Text Relay) by prefixing any of our numbers with 18001.

What perks do I get for being a member?

You can enjoy instant access to deals and discounts, including:

  • Up to 15% off car hire
  • Money off tyres – plus free fitting at your home or work
  • 20% off food and drink at hundreds of pubs and restaurants across the UK
  • Special rates at 16 UK airports
  • International discounts at selected hotels, restaurants, museums, theme parks and shops

And, when you renew your breakdown cover, you’ll unlock a range of additional, exclusive benefits.

What happens if I break down and don't have my AA membership card with me?

Normally if you've broken down, you just quote your membership number so we can get help out to you. But if you don’t have your AA membership card to hand, your name and address, plus an alternative form of ID (to show the attending patrol) will do.

If your membership card is lost or has been stolen, call us immediatly for a replacement on

0343 316 4444
I need help with Car Genie.

If you're an existing Car Genie customer, head to our Car Genie page for help, info and advice. You'll also find FAQs and the phone number for our expert Car Genie team.

Where can I find Basic Breakdown Cover?

We no longer sell Basic Breakdown Cover.

If you already hold Basic Breakdown Cover with us, your policy is unaffected and you can find your terms and conditions below:

Basic Breakdown Cover terms and conditions – August 2017

All the latest perks in one handy app

Looking for cheaper fuel or traffic info? How about 20% off food and drink? You'll find everything you need for your journey in our app. And if you need rescuing at the roadside, we'll find you faster when you use it to report your breakdown.

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Emergency numbers
Broken down in the UK

Call 24/7:

03330 046 046

Broken down in Europe

Call 24/7:

0044 (0)121 336 6289

Having difficulty with this number? Try these alternatives:

  • French landlines – 0825 098 876 or 0472 171 200
  • UK mobiles or other EU countries – 00 3382 509 8876 or 00 3347 217 1200

Lost car keys
03300 530 407

Wrong fuel in your car
0800 072 7420

Parts and garage repair claims
0344 579 0042

Driving in Europe? No worries.

We give you access to over 40,000 trusted garage agents in 44 countries across the Continent – so all you have to do is relax.

Call now to change or discuss your cover

0343 316 4444

We're open 8am to 7pm, Monday to Friday; 9am to 5pm, Saturday.

Call now