Receiving your renewal invite
We send your renewal invite around 28 days before your renewal date.
If you've opted to receive your renewal documents by email, they should arrive on the same day your invite is sent. Remember to check your junk folder too.
Documents sent by post can take 5 to 7 days to reach you.
Haven't received your invite?
Chat to us to make sure it's on its way.
Our online renewal service is available to some of our customers who pay annually by card. We're rolling it out to customers in stages, and your renewal invite will confirm if you can renew online.
To renew and pay online, log in to your account and have your policy documents to hand. Before you begin, check the cover still meets your needs and your personal details are correct.
You can renew online from the day you receive your renewal invite until your cover expires.
Trouble logging in?
Chat to us or call us on 0330 053 0239 if you can't log into your account.
Need to make a change?
You won't be able to renew online if you need to make a change to your policy or personal details. Call us on 0330 053 0239 and we'll be happy to help.
If you call to make a change to your policy but aren't ready to renew on the call, you can still renew online later – for the revised price confirmed on the phone. To see the new quote, you'll need to refresh the page or log in again.
Confirmation of your renewal
When you've renewed your policy, you'll receive email confirmation within 24 hours, or if you chose to have your documents sent by post, they should arrive within 5 to 7 days.
If you still haven't received an email or your documents in the post, contact us via chat or call us on 0330 053 0239 to check your policy is active and you're covered to drive.