I don't have cover. Can you send someone if I have an emergency now?
Yes. You can call us on 0800 420 420 to get help straight away.
We'll tell you how much it’ll cost to fix the problem and send an engineer as soon as possible.
I have a heavy goods vehicle (HGV) – can it be covered under taxi, courier and van vehicle cover?
No, if you’ve got a HGV or a vehicle that’s more than 3.5 tonnes you’d need to take out Truck Breakdown Cover
How much is the VAT on specialist breakdown cover?
We don’t charge VAT on specialist breakdown cover.
How long will it take to open my account?
Your account will be opened as soon as we receive your completed application form and payment.
When will I be able to start using my cover?
You can use your cover 48 hours after opening an account.
Do I need my breakdown card if I need to call out the breakdown service?
Yes. Your card has the telephone number for your driver to phone in a breakdown situation, and quoting your card number will help us to find your details on the system. You’ll also need to show a valid card when the patrol arrives.
You should receive your breakdown card around seven days after your account is opened.
Will my company be invoiced if a patrol has to fit spare parts?
If this happens, the driver would have to pay for the part there and then unless alternative arrangements had been made before the call-out.
What if I sell one of my covered vehicles mid-way through my breakdown cover period?
You can add another vehicle in its place at any point up to renewal of your cover. If a replacement vehicle isn’t allocated, we won’t be able to give you a refund or credit.
Is my vehicle covered in Europe?
No. If you need to cover your drivers for breakdown and recovery in Europe you’ll need to take out Fleet Europe annual cover