I don't have cover. Can you send someone if I have an emergency now?
Yes. You can call us on 0800 420 420 to get help straight away.
We'll tell you how much it’ll cost to fix the problem and send an engineer as soon as possible.
I have a heavy goods vehicle (HGV) – can it be covered under taxi, courier and van vehicle cover?
No, if you’ve got a HGV or a vehicle that’s more than 3.5 tonnes you’d need to take out pay as you go truck cover
How much is the VAT on specialist breakdown cover?
We don’t charge VAT on specialist breakdown cover.
How long will it take for my business account to be set up?
Your account will be set up as soon as you fill in your username, password and memorable question details, after you pay for your cover. Your cover won’t start until you have sent us your vehicle number plate details.
When will I be able to use my taxi, courier and delivery van business breakdown cover?
You can make a claim 24 hours after your cover starts, or after you add vehicle details.
Do I need my breakdown card if I need to call out the breakdown service?
Yes. Your card has the telephone number for your driver to phone in a breakdown situation, and quoting your card number will help us to find your details on the system. You’ll also need to show a valid card when the patrol arrives.
You should receive your breakdown card around 7 days after your account is opened.
Will my company be invoiced if a patrol has to fit spare parts?
If this happens, the driver would have to pay for the part there and then unless alternative arrangements had been made before the callout.
What if I sell one of my covered vehicles mid-way through my breakdown cover period?
You can add another vehicle in its place at any point up to renewal of your cover. If a replacement vehicle isn’t allocated, we won’t be able to give you a refund or credit.
Is my vehicle covered in Europe?
No. If you need to cover your drivers for breakdown and recovery in Europe you’ll need to take out European Breakdown Cover (Fleet Europe)
. Get in touch with us on 0800 316 0410
to find out more.