To cancel gift membership within 28 days of purchase and before it has been activated, call 0800 032 0262.
We’ll make sure a full refund is given to the card on which the original purchase was made.
After the 28-day period or after activation by the gift recipient, whichever is the sooner, the buyer will have no further right to cancel.
If the gift membership is activated and then cancelled within 14 days from receipt of the membership documentation (the 'cooling-off period'), a full refund will be issued to the card on which the original purchase was made, less an administration fee.
After this cooling-off period has expired and subject to any other statutory rights, there will be no entitlement to any refund for unexpired portions of membership.